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For Companies At a Glance
- Tasks: Service Fire Alarm Systems and provide top-notch customer service.
- Company: Join Johnson Controls, a global leader in Fire & Security solutions.
- Benefits: Enjoy competitive salary, overtime, generous holidays, and career progression.
- Why this job: Be part of a team making a positive impact on safety and security.
- Qualifications: Experience in Fire & Security and a valid driving license required.
- Other info: Opportunity for ongoing training and industry-leading health and safety practices.
The predicted salary is between 36000 - 60000 £ per year.
Service Engineer – Fire
Why work for ADT?
We have created the perfect platform for you to progress your career with ADT, with a range of opportunities available. As well as an excellent career progression, you will get:
- Competitive basic salary with excellent additional earnings potential
- Optional overtime
- Generous callout payments – Best in the industry
- Travel Time – Averaging 3% of basic salary
- Engineering Commission scheme – Averaging 7% of basic salary
- Sales referral incentive scheme
- Pension – we match up to 7%
- 25 days holiday plus bank holidays
- Company Vehicle, uniform, all PPE, tools and ongoing training provided
- Industry leading Health & Safety and an employee assistance program
- Career progression opportunities – newly introduced Engineering career ladder 2022
- Our team average 20+ years length of service
- The opportunity to become a valued member of our Winning Team
- Staff referral scheme up to £2,000.00
- Rewards & recognition programmes
Who are we?
Johnson Controls – we are a global Market Leading Engineering & Integrated Solutions company. We are the leader in the Fire & Security sector with their cutting edge technology.
As a business, Johnson Controls owns a portfolio of fire & security brands including: Tyco, ADT, WOT, Esotec & more.
This position is working for our ADT brand. At ADT we are passionate about making a positive impact on the lives of people all over the world. How do we do this? By working together to provide the most advanced security solutions. By protecting people and the environment. By giving back in the communities we live in. By solving today’s challenges while constantly asking “what’s next?”
We are at the forefront of cutting-edge solutions that protect homes and businesses. To keep us ahead of our competitors, we’re constantly evolving. To help us do this we need people who think the same; people with the desire to play their part in making the world a safer place.
What you will do
Our Service Engineers are involved in servicing Fire Alarm Systems. The successful engineers will service Fire Alarm Systems to the relevant industry standards, providing exceptional customer service with industry leading technical knowledge. We are looking for engineers who have the ability to identify and rectify problems before they occur. This is a fantastic opportunity for a time served Engineer to work within a high performing team, focusing on a geographical region. We offer our engineers the opportunity to work for a market leading brand, with incomparable career opportunities.
How you will do it
- Provide excellent Customer Service to exceed the expectations and requirements of both the internal and external customers, establishing and maintaining effective relationships with customers.
- To Service the appropriate devices, working safely and responsibly to avoid injuries, damage to property, and the loss of unused materials.
- Ensuring your time is managed efficiently and jobs are prioritised correctly.
- Correctly complete Engineer work reports, handover certificates/BSIA Certificates or checklist as appropriate.
What we look for
Essential:
- Experience within Fire & Security industry
- Driving license
- Ability to lift and climb ladders
- Had or have previous experience working in a customer facing environment
Preferred:
- Hold current relevant qualifications to the industry i.e. 18th edition/ NVQ/ City and Guilds/BTEC/FIA
#RMDFL
Service Engineer - Fire employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer - Fire
✨Tip Number 1
Familiarise yourself with the latest fire alarm technologies and industry standards. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a rapidly evolving field.
✨Tip Number 2
Network with professionals in the fire and security industry. Attend relevant events or join online forums to connect with current employees at ADT or similar companies, which can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've provided exceptional customer service in previous roles. ADT values strong customer relationships, so showcasing your experience in this area will set you apart from other candidates.
✨Tip Number 4
Research ADT's recent projects and initiatives in the fire safety sector. Being knowledgeable about their work will allow you to ask informed questions during the interview, showing your genuine interest in the company and its mission.
We think you need these skills to ace Service Engineer - Fire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the Fire & Security industry. Emphasise any specific qualifications like 18th edition or NVQ that align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your technical knowledge in servicing Fire Alarm Systems. Mention how your skills can contribute to ADT's mission of making the world a safer place.
Highlight Relevant Experience: In your application, clearly outline your previous roles in customer-facing environments and any hands-on experience with fire safety systems. Use specific examples to demonstrate your problem-solving abilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in this role.
How to prepare for a job interview at Johnson Controls
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of fire alarm systems and relevant industry standards. Be prepared to discuss specific technologies and solutions you've worked with, as this will demonstrate your expertise and suitability for the role.
✨Emphasise Customer Service Skills
Since the role involves interacting with customers, highlight your experience in customer-facing environments. Share examples of how you've exceeded customer expectations and built strong relationships, as this aligns with the company's focus on exceptional service.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss situations where you've identified and rectified issues before they escalated. This will show your proactive approach and ability to think critically, which is essential for a Service Engineer in the fire and security sector.
✨Ask Insightful Questions
At the end of the interview, ask questions that reflect your interest in the company and the role. Inquire about career progression opportunities or the latest technologies they are implementing. This shows your enthusiasm and commitment to being part of their team.