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- Tasks: Provide technical support for CCTV, EAS, and RFID solutions to major retail customers.
- Company: Join Sensormatic Solutions, a leader in data-driven retail experiences and security solutions.
- Benefits: Enjoy competitive pay, flexible remuneration, life insurance, and professional development opportunities.
- Why this job: Make a real impact in a diverse team while enhancing your technical skills and career path.
- Qualifications: Previous experience in EAS/RFID technology and a full driver's license required.
- Other info: Be part of a global company that values excellence and offers job stability.
The predicted salary is between 36000 - 60000 £ per year.
Sensormatic Solutions helps retailers deliver seamless, personalized experiences through data-driven decision-making across their enterprise. We connect and bridge gaps in retail operations to provide real-time insights into inventory, shoppers, associates, and the retail environment. Our solutions ensure asset and people protection by creating a secure environment throughout the customer journey.
Our connected, scalable solutions and strategic insights help retailers confidently embrace the future by integrating online, mobile, and in-store shopping into smooth, personalized experiences. We enable retailers to stay ahead of change, ensuring merchandise availability, empowered associates, and safe, flexible shopping experiences.
What you will do
As Field Technical Service, you'll provide technical support for innovative EAS (Electronic Article Surveillance), RFID, and CCTV solutions to our major retail customers worldwide. You'll need strong problem-solving abilities and a customer-focused mindset.
How you will do it
- Support the sizing, installation, maintenance, and operation of technological resources while ensuring quality, timely technical support through teamwork and customer service.
- Provide technical support for all Johnson Controls products at customer sites and to internal staff (call centre, administrative support, Field Ops Technicians).
- Develop and test new solutions. Create manuals and product guides.
- Perform technical support for company systems and services, including maintenance, updates, evaluations, device installations, and product improvements.
- Handle Level 2 incident resolution and troubleshooting.
- Support field technicians with technology installation and maintenance according to business strategies.
- Analyse new product launches, validate implementations, and train teams on product deployments. Contribute to new project development.
- Drive customer satisfaction through comprehensive support: monitoring, documentation, and escalation.
What we look for
- Previous experience in a related industry.
- Previous technical experience in EAS and RFID technology.
- Full driver's license and willingness to travel.
What we offer
Johnson Controls provides a competitive compensation package based on your qualifications and experience. Our benefits include life and accident insurance, plus Flexible Remuneration options for tax-advantaged services like medical insurance, childcare vouchers, and meal allowances. Beyond competitive pay, we offer job stability, professional development opportunities, ongoing training, and an excellent work environment.
Join us to be part of a global company that values diversity, rewards excellence, and inspires people to achieve their best. In our evolving environment, we'll help you build a unique career path. As a team member, you'll have the opportunity to make real impact. The world is waiting for you, and so are we.
For more information, visit www.johnsoncontrols.com
Service Engineer - CCTV employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer - CCTV
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in CCTV, EAS, and RFID systems. Being knowledgeable about current innovations will not only help you during interviews but also demonstrate your genuine interest in the field.
✨Tip Number 2
Network with professionals in the industry through platforms like LinkedIn. Engaging with others who work in similar roles can provide valuable insights and potentially lead to referrals that could boost your application.
✨Tip Number 3
Prepare for technical questions by reviewing common troubleshooting scenarios related to CCTV and EAS systems. Practising how to articulate your problem-solving process can set you apart from other candidates.
✨Tip Number 4
Showcase your customer service skills during the interview. Since the role requires a customer-focused mindset, be ready to share examples of how you've successfully resolved issues or improved customer satisfaction in previous positions.
We think you need these skills to ace Service Engineer - CCTV
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Service Engineer position. Tailor your application to highlight relevant experience in EAS, RFID, and CCTV technologies.
Highlight Technical Skills: Emphasise your technical skills and problem-solving abilities in your CV and cover letter. Provide specific examples of how you've successfully supported or implemented similar technologies in previous roles.
Showcase Customer Focus: Demonstrate your customer-focused mindset by including examples of how you've contributed to customer satisfaction in past positions. This could include instances where you resolved issues or improved service delivery.
Craft a Compelling Cover Letter: Write a tailored cover letter that connects your experience with the company's mission and values. Mention your willingness to travel and your full driver's license, as these are important for the role.
How to prepare for a job interview at Johnson Controls
✨Understand the Technology
Familiarise yourself with EAS, RFID, and CCTV technologies. Be prepared to discuss how these systems work and their applications in retail environments, as this will demonstrate your technical knowledge and relevance to the role.
✨Showcase Problem-Solving Skills
Prepare examples of past experiences where you successfully resolved technical issues. Highlight your analytical thinking and customer-focused mindset, as these are crucial for a Service Engineer role.
✨Emphasise Teamwork and Communication
Since the role involves supporting field technicians and collaborating with various teams, be ready to discuss how you effectively communicate and work within a team. Share specific instances where your teamwork led to successful outcomes.
✨Research the Company
Learn about Johnson Controls and their approach to retail solutions. Understanding their mission and values will help you align your answers with what they are looking for, showing that you are genuinely interested in being part of their team.
