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- Tasks: Provide technical support for innovative CCTV and EAS solutions to major retail customers.
- Company: Join Johnson Controls, a global leader in retail technology solutions.
- Benefits: Competitive pay, flexible remuneration, life insurance, and professional development opportunities.
- Why this job: Make a real impact in the retail industry while working with cutting-edge technology.
- Qualifications: Experience in EAS and RFID technology, plus a full driver's license.
- Other info: Dynamic work environment with opportunities for career growth and job stability.
The predicted salary is between 36000 - 60000 £ per year.
Service Engineer -Field Based.
Sensormatic Solutions helps retailers deliver seamless, personalized experiences through data-driven decision-making across their enterprise. We connect and bridge gaps in retail operations to provide real-time insights into inventory, shoppers, associates, and the retail environment. Our solutions ensure asset and people protection by creating a secure environment throughout the customer journey.
Our connected, scalable solutions and strategic insights help retailers confidently embrace the future by integrating online, mobile, and in-store shopping into smooth, personalized experiences. We enable retailers to stay ahead of change, ensuring merchandise availability, empowered associates, and safe, flexible shopping experiences.
What you will do
As Field Technical Service, you\’ll provide technical support for innovative EAS (Electronic Article Surveillance), RFID, and CCTV solutions to our major retail customers worldwide. You\’ll need strong problem-solving abilities and a customer-focused mindset.
How you will do it
- Support the sizing, installation, maintenance, and operation of technological resources while ensuring quality, timely technical support through teamwork and customer service.
- Provide technical support for all Johnson Controls products at customer sites and to internal staff (call centre, administrative support, Field Ops Technicians).
- Develop and test new solutions. Create manuals and product guides.
- Perform technical support for company systems and services, including maintenance, updates, evaluations, device installations, and product improvements.
- Handle Level 2 incident resolution and troubleshooting.
- Support field technicians with technology installation and maintenance according to business strategies.
- Analyse new product launches, validate implementations, and train teams on product deployments. Contribute to new project development.
- Drive customer satisfaction through comprehensive support: monitoring, documentation, and escalation.
What we look for
- Previous experience in a related industry.
- Previous technical experience in EAS and RFID technology.
- Full driver\’s license and willingness to travel.
What we offer
Johnson Controls provides a competitive compensation package based on your qualifications and experience. Our benefits include life and accident insurance, plus Flexible Remuneration options for tax-advantaged services like medical insurance, childcare vouchers, and meal allowances.
Beyond competitive pay, we offer job stability, professional development opportunities, ongoing training, and an excellent work environment.
Join us to be part of a global company that values diversity, rewards excellence, and inspires people to achieve their best. In our evolving environment, we\’ll help you build a unique career path. As a team member, you\’ll have the opportunity to make real impact. The world is waiting for you, and so are we.
For more information, visit www.johnsoncontrols.com
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Service Engineer - CCTV employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer - CCTV
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their CCTV solutions and how they fit into the retail landscape. This will show your genuine interest and help you stand out during the interview process.
✨Tip Number 3
Practice your problem-solving skills! Since the role requires strong technical support abilities, consider mock scenarios where you troubleshoot common issues. This will boost your confidence and prepare you for real-life challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Engineer - CCTV
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Engineer role. Highlight your technical experience with EAS, RFID, and CCTV solutions, and don’t forget to showcase your problem-solving skills and customer-focused mindset.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your previous experiences make you a perfect fit for our team at Johnson Controls. Keep it engaging and personal!
Showcase Relevant Experience: When filling out your application, be sure to include any relevant experience in the retail tech industry. Mention specific projects or roles where you provided technical support or worked with similar technologies.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us, making it easier for our team to review your credentials.
How to prepare for a job interview at Johnson Controls
✨Know Your Tech
Make sure you brush up on your knowledge of EAS, RFID, and CCTV technologies. Be ready to discuss how you've used these systems in the past and any troubleshooting experiences you've had. This will show that you're not just familiar with the tech but can also handle real-world problems.
✨Customer-Centric Mindset
Since the role is heavily focused on customer support, think about examples where you've gone above and beyond for a customer. Prepare to share specific stories that highlight your problem-solving skills and how you ensure customer satisfaction.
✨Teamwork is Key
This position requires collaboration with field technicians and internal staff. Be ready to talk about your experience working in teams, how you communicate technical information clearly, and how you support your colleagues in achieving common goals.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company’s approach to new product development and how they support their employees' professional growth. This shows your genuine interest in the role and helps you assess if it's the right fit for you.