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- Tasks: Support and troubleshoot high-end security systems for a major client in Bristol.
- Company: Join Johnson Controls, a leader in creating safe and sustainable solutions worldwide.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and innovation.
- Why this job: Be part of a team that shapes the future of security technology and urban living.
- Qualifications: Experience in security systems, customer-facing roles, and knowledge of CCTV and access control.
- Other info: This role offers hands-on experience with cutting-edge technology in a collaborative setting.
The predicted salary is between 30000 - 42000 £ per year.
The role of the onsite Service Engineer for a high-profile commercial client in Bristol involves providing technical support on CCTV, Intruder Alarms, Access Control systems, and Fence Line Detection to deliver service that meets the requirements of the design specification while remaining sensitive to costs and service delivery timescales.
What you will do:
- Review system design prior to service works and highlight any apparent technical, functional, or compatibility issues.
- Support and troubleshoot enterprise-level security systems.
- Assist the client with face-to-face interaction regarding technical queries and support on their in-house projects.
- Ensure the system is serviced and functions in accordance with all relevant industry standards and comply with customer and company health and safety procedures.
- Commission and configure systems to meet the design specification and customer requirements.
- Provide technical troubleshooting expertise and manufacturer liaison when required.
- Conduct Planned Preventative Maintenance and ensure all relevant documents are passed to the Program Manager.
- Act as the single point of contact to organise on-site activities.
What we look for:
- Experience within the Security industry with knowledge of repair and maintenance of large systems.
- Broad general knowledge of CCTV, Access Control, and Security systems industry.
- Expert knowledge in mainstream and top-end Access Control, CCTV, and Security systems including cameras, locks, door furniture, etc.
- Extensive experience and working knowledge of high-end CCure 9000 Access Control, Video Edge CCTV systems, Galaxy Intruder Alarm Panels, and Fence Line Detection (PIDS).
- Working knowledge of industry standards, demonstrable knowledge of IP technology, and a logical approach to troubleshooting.
- Previous experience working in a customer-facing environment.
Who we are:
At Johnson Controls, we’re shaping the future to create a world that’s safe, comfortable, and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent, and vehicles more efficient. We are passionate about improving the way the world lives, works, and plays. The future requires bold ideas, an entrepreneurial mindset, and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.
Service Engineer employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer
✨Tip Number 1
Familiarise yourself with the specific security systems mentioned in the job description, such as CCure 9000 and Galaxy Intruder Alarm Panels. Having hands-on experience or knowledge about these systems will give you an edge during interviews.
✨Tip Number 2
Network with professionals in the security industry, especially those who work with CCTV and access control systems. Attend relevant workshops or seminars to build connections and gain insights that could be beneficial for your application.
✨Tip Number 3
Prepare to discuss your previous customer-facing experiences in detail. Highlight how you've successfully resolved technical issues for clients, as this role requires strong communication skills and a customer-oriented approach.
✨Tip Number 4
Research Johnson Controls and their approach to security solutions. Understanding their values and recent projects can help you tailor your conversation during interviews, showing that you're genuinely interested in being part of their team.
We think you need these skills to ace Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the security industry, particularly with CCTV, Access Control, and Intruder Alarm systems. Use specific examples to demonstrate your expertise in troubleshooting and maintaining these systems.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your customer-facing experience and how it aligns with the responsibilities of the Service Engineer position. Be sure to address how you can contribute to their mission of creating a safe and sustainable world.
Showcase Technical Skills: Clearly outline your technical skills related to high-end security systems, such as CCure 9000 and Galaxy Intruder Alarm Panels. Provide examples of past projects where you successfully commissioned or configured systems to meet design specifications.
Highlight Problem-Solving Abilities: Emphasise your logical approach to troubleshooting and any relevant experiences where you resolved technical issues. This will demonstrate your capability to support and assist clients effectively, which is crucial for the role.
How to prepare for a job interview at Johnson Controls
✨Know Your Systems
Familiarise yourself with the specific security systems mentioned in the job description, such as CCure 9000, Video Edge CCTV, and Galaxy Intruder Alarm Panels. Being able to discuss these systems confidently will demonstrate your expertise and show that you are well-prepared.
✨Prepare for Technical Questions
Expect to be asked about troubleshooting scenarios and how you would handle technical issues. Brush up on your problem-solving skills and be ready to provide examples from your past experience where you successfully resolved similar challenges.
✨Emphasise Customer Interaction Skills
Since the role involves face-to-face interaction with clients, highlight your previous experience in customer-facing roles. Share specific examples of how you've effectively communicated technical information to non-technical clients, ensuring they felt supported and understood.
✨Understand Industry Standards
Make sure you are well-versed in relevant industry standards and health and safety procedures. Being able to discuss how you ensure compliance in your work will show that you take these aspects seriously and are committed to delivering high-quality service.
