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For Companies At a Glance
- Tasks: Coordinate purchase orders, manage invoicing, and support the team in a dynamic office environment.
- Company: Join a leading company with a supportive and collaborative culture.
- Benefits: Enjoy competitive salary, paid holidays, and a comprehensive benefits package.
- Why this job: Be part of a team that values your contributions and offers long-term career development.
- Qualifications: Customer service experience, strong communication skills, and attention to detail are essential.
- Other info: Access to training resources and opportunities for cross-training in a fast-paced setting.
The predicted salary is between 30000 - 42000 £ per year.
What you will do
We are looking for a Service Administrator for an office-based position (5 days/week) at our Aldermaston office (Reading). You will be responsible for coordinating our purchase orders received from clients, uploading them into our ERP system for the wider team to progress works. You will be responsible for invoicing our internal and external clients as required whilst completing paperwork validation and auditable checks amongst several other responsibilities.
What we offer
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Competitive salary and overtime rates
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Paid holidays including all bank holidays and sick pay
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Comprehensive benefits package including pension matched contribution, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products – medical
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Extensive on the job/cross training opportunities with outstanding resources available
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Encouraging and collaborative team environment
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Access to business resource groups
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Training on our company values and products
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Company equipment to complete all jobs
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Long term career development
How you will do it
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Carry out verification checks on our field service engineer reports.
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Raise invoices and work with our off shore Finance teams to ensure correctness and completeness.
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Work on multiple customer portals.
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Submit supplier remittances.
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Issue customer remittances and assist Senior Management in chasing down monies for cash collection.
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Admin duties as required – emails, telephones etc.
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Manage the diaries including re-scheduling works to cover engineer absences or emergency works
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Work with the relevant field line managers to utilize the engineers as productively as possible.
What we look for
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Customer Service skills and experience
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Outstanding written and verbal skills
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Ability to multi-task and work well in a high-pressured environment
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Computer proficiency with the ability to handle multiple PC applications at once
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A strong sense of urgency, the ability to follow-through and have attention to detail
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Excellent decision making and problem-solving skills
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Good organizational skills
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Previous invoicing / administration experience
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Service Administrator employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator
✨Tip Number 1
Get to know the company before your interview! Research their values, products, and recent news. This will help us tailor our answers and show that we're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help us feel more confident and articulate when discussing our skills and experiences.
✨Tip Number 3
Don’t forget to prepare some questions for the interviewer! Asking about team dynamics or growth opportunities shows that we’re engaged and thinking about our future at the company.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can go a long way in keeping us on the interviewer's radar. Plus, it shows our enthusiasm for the position!
We think you need these skills to ace Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and previous administration experience. We want to see how your background aligns with the responsibilities of a Service Administrator, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your ability to multi-task and work under pressure, as well as your attention to detail – these are key traits we’re looking for.
Show Off Your Tech Skills: Since you'll be working with multiple PC applications and our ERP system, it’s important to mention any relevant software experience in your application. We love candidates who are tech-savvy and can adapt quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Johnson Controls
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Service Administrator. Familiarise yourself with tasks like coordinating purchase orders, invoicing, and managing customer portals. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role requires strong customer service skills, be prepared to share examples from your past experiences. Think of situations where you successfully handled customer queries or resolved issues. This will highlight your ability to thrive in a high-pressure environment and showcase your communication skills.
✨Demonstrate Your Organisational Skills
The job involves managing multiple tasks and deadlines, so be ready to discuss how you stay organised. You could mention tools or methods you use to prioritise tasks, manage your time effectively, and ensure nothing slips through the cracks. This will reassure them that you can handle the demands of the role.
✨Prepare for Technical Questions
As the role requires computer proficiency and experience with ERP systems, brush up on any relevant software you might encounter. Be ready to discuss your experience with invoicing and administration tasks, and if possible, provide specific examples of how you've used technology to improve efficiency in your previous roles.
