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- Tasks: Lead operational excellence initiatives to boost revenue and efficiency across EMEA.
- Company: Join a dynamic team focused on innovation in the construction and building services sector.
- Benefits: Enjoy competitive salary, remote work options, and opportunities for professional growth.
- Why this job: Make a real impact by driving strategic improvements and fostering a culture of continuous development.
- Qualifications: 7+ years in leadership roles, preferably in construction or related fields; strong project management skills required.
- Other info: Fluency in additional languages is a plus; ideal for those passionate about operational excellence.
The predicted salary is between 54000 - 84000 £ per year.
As a Senior Operational Excellence Director, you will be part of the EMEA Systems (Installation) Functional team and report directly into the Senior Director for EMEA Systems, supporting the Business Units across the EMEA region. You will lead the Operation Excellence Office, working with the respective Business Units and other functions, in the implementation of strategic initiatives to support Revenue Growth, Margins Expansion, Cash Improvement, Service Linkage, risk management, and project management capability.
Develop, manage coordination and implementation of designated performance improvement initiatives and process standardization programs, to drive profitability and operational excellence within the System (Installation) Function. Track and drive key metrics and KPIs, identifying trends, risks, and improvement opportunities across the region and ensure appropriate improvement actions are in place. Support improvements in Field Capabilities by developing and maintaining a continuous improvement culture within operational delivery teams, focusing on installation to drive efficiency, productivity, Growth, and Profitability.
Manage the Installation Excellence Risk and Escalation Process on major projects, to ensure all internal stakeholders are suitably engaged, risks are identified, and appropriate mitigation actions are in place to reduce/offset Risk. Work alongside other departments, including the operational businesses, Service department, and Function, L&D, Commercial, Finance, Legal, Procurement, Pricing, etc., in the coordination, implementation, and delivery of strategic initiatives. Work in accordance with company procedures to effectively monitor and control risk within our contract agreements in line with corporate governance.
Lead the Lesson Learnt Process across EMEA, ensuring lesson learnt reviews are completed where required and that historic project data analytic reviews are utilized to identify poor performance trends, develop improvement actions, and ensure these are disseminated across the region; ensuring that best practices are exercised. Support tracking and management of the contingency values within the Backlog to ensure optimum utilization. Support and drive the development and usage of ‘self-serve data analytics’ and process automation. Implement and manage the Installation Excellence auditing process for compliance and quality including but not limited to: the Bid Review process, the Handover Process between the Sales and Execution departments, Backlog review process among others.
Strategic Objectives
- Executed Gross Margin improvement
- Revenue Growth
- Cash flow improvement
- Reduce Risk within WIH
- Increase Service Linkage
- Process Compliance
- Customer Satisfaction
What We Are Looking For:
Required
- Minimum of 7 years’ experience in a leadership or operations management role ideally in a construction, building services, or related sector
- Previous change management experience across a multi-national organization
- Experience of managing/working with a wide variety of stakeholders
- An ability to influence and gain credibility quickly across a diverse business
- Ability to work across and progress multiple projects/initiatives simultaneously
- Good analytical, intellectual and problem-solving skills, using data to find issues and solutions
- Efficiency in managing priorities and adapting quickly to change
- Good collaborating and influencing skills
- Strong Project management skills
- Performance driven with strong performance management to drive continuous improvement, taking the initiative and resolving problems encountered
Preferred
- Qualification/s in Project Management (PMP, APM, Prince 2, or equivalent) desirable
- Additional language to English beneficial
Senior Operational Excellence Director, EMEA employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operational Excellence Director, EMEA
✨Tip Number 1
Familiarise yourself with the latest trends in operational excellence and performance improvement within the construction and building services sectors. This knowledge will help you speak confidently about industry standards and innovations during networking opportunities.
✨Tip Number 2
Connect with current or former employees of StudySmarter on LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led change management initiatives in previous roles. Highlighting your experience with stakeholder engagement and project management will demonstrate your capability to handle the responsibilities of this position.
✨Tip Number 4
Stay updated on the key performance indicators (KPIs) relevant to operational excellence in the EMEA region. Being able to reference these metrics in conversations will show your analytical skills and understanding of what drives success in this role.
We think you need these skills to ace Senior Operational Excellence Director, EMEA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operational excellence, leadership roles, and project management. Use specific examples that demonstrate your ability to drive performance improvement and manage stakeholders effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for operational excellence and how your background aligns with the company's strategic objectives. Mention your experience in change management and your ability to influence diverse teams.
Highlight Key Achievements: When detailing your work history, focus on quantifiable achievements that showcase your impact on revenue growth, risk management, and process improvements. Use metrics to illustrate your success in previous roles.
Prepare for Potential Questions: Anticipate questions related to your experience in managing multiple projects and your approach to problem-solving. Be ready to discuss specific examples of how you've implemented strategic initiatives in past roles.
How to prepare for a job interview at Johnson Controls
✨Showcase Your Leadership Experience
As a Senior Operational Excellence Director, your leadership experience is crucial. Be prepared to discuss specific examples of how you've led teams and managed operations in previous roles, particularly in the construction or building services sectors.
✨Demonstrate Change Management Skills
Highlight your experience with change management in a multi-national context. Share instances where you've successfully implemented strategic initiatives that led to performance improvements, showcasing your ability to influence stakeholders across diverse teams.
✨Prepare for Analytical Questions
Expect questions that assess your analytical and problem-solving skills. Be ready to discuss how you've used data to identify trends and risks, and how you've developed actionable improvement plans based on your findings.
✨Emphasise Collaboration and Communication
Since the role involves working with various departments, emphasise your collaboration and influencing skills. Prepare examples of how you've effectively communicated with different stakeholders to drive projects forward and ensure alignment on strategic objectives.
