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For Companies At a Glance
- Tasks: Lead global service strategy for marine and navy operations, ensuring mission-ready support across regions.
- Company: Join a leading company in marine services with a focus on innovation and excellence.
- Benefits: Competitive salary, comprehensive benefits, and opportunities for professional growth.
- Why this job: Make a significant impact in the marine industry while driving digital transformation and sustainability.
- Qualifications: 10+ years in marine service leadership with expertise in regulatory frameworks and digital platforms.
- Other info: Dynamic role with a focus on team development and operational excellence.
The predicted salary is between 72000 - 108000 ÂŁ per year.
What you will do
Service strategy and delivery for the Global Marine & Navy portfolio—spanning HVAC/R, fire detection & suppression, security, life-safety and automation—ensuring consistent, mission-ready, through-life support for naval fleets, cruise lines, offshore, merchant and specialty vessels. Drive standardized service processes, digital enablement, compliance, and customer outcomes across regions, with particular responsibility for service operations and partner networks in APAC and EMEA.
How you will do it
- Global Service Strategy & Governance - Define and own the Global Service Operating Model for Marine & Navy (policies, standards, KPIs, escalation paths), ensuring consistent approaches across regions, fleets, and vessel classes (naval, cruise, offshore, merchant). Maintain global service playbooks (preventive maintenance, inspections, ITM programs, health checks, deluge testing, obsolescence management) with uniform SOPs and documentation. Lead global Service regional leaders to align plans, review KPIs and drive continuous improvement. Ensure strong and seamless collaboration with sales teams to support dynamic (faster than market) business growth.
- Regional Leadership - Direct global service delivery operations, ensuring readiness, contingency planning, vendor/agency oversight, and cost control. Build and manage regional partner ecosystems and ensure contractual and compliance frameworks meet legal and regulatory expectations.
- Lifecycle Service & Technical Excellence - Own through-life support programs for HVAC/R plants, fire detection and suppression, watermist, gaseous systems, sprinklers, access control, PA/VA, surveillance, clean air monitoring and automation—standardized across vessel types. Lead obsolescence management and planned upgrades aligned with naval and cruise modernization cycles.
- Digital & Connected Service - Scale remote monitoring and diagnostics via Customer Service Hubs and connected assets (e.g., OpenBlue, connected chiller dashboards) to enable predictive maintenance and energy optimization; enforce global data standards and cybersecurity controls. Drive performance analytics to inform fleet optimization, energy efficiency, and sustainability reporting.
- Customer & Market Engagement - Act as executive sponsor for strategic naval, cruise, offshore and merchant accounts; ensure measurable outcomes on safety, availability, and compliance. Represent Johnson Controls in industry forums and with Flag/Port States, classification societies, and defence stakeholders; maintain preferred supplier status through compliance and performance excellence.
- Commercial, Financial & Contract Management - Own service P&L; lead budgeting, pricing frameworks, multi-year service agreements, and turnaround program financials; ensure disciplined claim management and change control.
- Risk, Safety & Compliance - Ensure alignment with local environmental and safety requirements; enforce standardized procedures and audits across regions. Maintain high safety and compliance standards across all service operations globally. Lead crisis management protocols for weather, mechanical failures, cyber threats, and security incidents impacting service delivery.
- People Leadership & Capability Building - Build high-performing regional service teams and partner networks; implement competency frameworks, certifications, and continuous training for marine service engineers and technicians. Foster one-way-of-working and knowledge-sharing across the board to ensure repeatable quality and customer experience.
What we look for
10+ years in marine service leadership with hands‑on accountability for service delivery in APAC and EMEA; proven track record of regional operations. Demonstrated knowledge of marine regulatory frameworks and classification requirements. Fluency with digital service platforms (remote monitoring, connected assets, analytics) and cybersecurity practices in maritime contexts. Commercial acumen managing multi‑region service P&L, contracts, and long‑term agreements.
Core Competencies
- Global Service Standardization - Designs and enforces a single global service methodology (SOPs, KPIs, toolsets, templates) to ensure repeatable outcomes across fleets and geographies.
- Marine Technical Mastery - Deep understanding of HVAC/R systems, fire detection & suppression (CO₂, foam, watermist, gaseous), sprinklers, PA/VA, surveillance, clean air, controls and automation; integrates multi‑technology service programs end‑to‑end.
- Digital & Data‑Driven Service - Leverages connected platforms (OpenBlue/connected dashboards) for predictive maintenance, energy optimization, and cyber‑safe operations; implements global data standards.
- Customer & Stakeholder Management - Executive‑level engagement with naval forces, cruise lines, offshore operators; manages complex multi‑stakeholder environments and preferred supplier relationships through measurable KPIs.
- Operational Excellence & Resilience - Establishes health checks, deluge ITM programs, and pre‑dry‑dock inspections; leads contingency planning to minimize downtime and cost.
- Commercial & Contract Discipline - Manages budgets, turnaround cost structures, vendor contracts, and change control across APAC/EMEA operations.
- Safety & Risk Management - Integrates safety culture and crisis response (weather, mechanical, cyber) into service plans; maintains mission readiness.
- People & Capability Development - Builds regional talent pipelines, certifications, and career paths; drives engagement and one‑way‑of‑working.
Global Director - Marine Services in Scotland employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Director - Marine Services in Scotland
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its services. We want to see you shine, so practice answering common questions and have your own ready. Show them you’re not just another candidate, but the perfect fit for their team!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm and keeps you fresh in their minds. We love seeing candidates who take that extra step!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’ve got loads of resources to help you along the way. Let’s get you that job!
We think you need these skills to ace Global Director - Marine Services in Scotland
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Global Director - Marine Services role. Highlight your experience in marine service leadership and how it aligns with our mission at StudySmarter. We want to see how you can bring your unique skills to the table!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples that demonstrate your impact in previous roles, especially in service delivery and operational excellence. We love seeing quantifiable results that reflect your capabilities.
Be Clear and Concise: Keep your application clear and to the point. Avoid jargon and overly complex language. We appreciate straightforward communication that gets to the heart of your experience and qualifications. Remember, clarity is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team at StudySmarter!
How to prepare for a job interview at Johnson Controls
✨Know Your Stuff
Make sure you have a solid understanding of marine service leadership and the specific technologies mentioned in the job description, like HVAC/R systems and fire detection. Brush up on your knowledge of regulatory frameworks and classification requirements, as these will likely come up during the interview.
✨Showcase Your Experience
Prepare to discuss your 10+ years of experience in marine service leadership, especially in APAC and EMEA. Have specific examples ready that demonstrate your hands-on accountability for service delivery and how you've driven operational excellence in previous roles.
✨Emphasise Digital Savvy
Since the role involves digital enablement and connected services, be ready to talk about your experience with digital service platforms and analytics. Highlight any projects where you've implemented predictive maintenance or energy optimisation strategies.
✨Engage with Stakeholders
This position requires strong customer and stakeholder management skills. Prepare to share examples of how you've successfully engaged with executive-level stakeholders in the past, particularly in complex multi-stakeholder environments. Show them you can maintain preferred supplier relationships through measurable outcomes.
