At a Glance
- Tasks: Coordinate service operations and manage engineer schedules for our Industrial Refrigeration division.
- Company: Join Johnson Controls, a global leader in energy efficiency and building systems.
- Benefits: Enjoy competitive salary, generous leave, and exclusive discounts on high street brands.
- Other info: Great opportunities for growth and advancement in a supportive team.
- Why this job: Make a real impact while developing your career in a fast-paced environment.
- Qualifications: Strong organisational skills and a customer-focused mindset are essential.
The predicted salary is between 30000 - 40000 £ per year.
Bellshill, Scotland | Full-Time | Onsite
We are looking for a Service Coordinator to support our Industrial Refrigeration (IREF) division. You will play a key role in coordinating service operations, managing engineer schedules, and supporting customer delivery across maintenance, reactive, and project work.
What we offer:
- Competitive Salary: Reflecting your skills and experience
- Generous Leave: 25 days annual leave (pro-rated in hours)
- Holiday Purchase Scheme: Buy up to 10 extra days up to 35 days total leave
- Comprehensive Benefits:
- Pension plan (up to 7% employer match)
- Life assurance
- Employee assistance program
- Referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
What you'll do:
- Coordinate engineer scheduling and manage utilisation
- Process timesheets and maintain planner systems
- Raise jobs (maintenance, quoted, and reactive works)
- Order parts and manage work-in-progress (WIP)
- Communicate with customers and obtain purchase orders
- Support invoicing, quotations, and KPI tracking
- Maintain training records and support compliance (EHS, FGAS)
What we're looking for:
- Must-Have:
- Strong organisational and prioritisation skills
- Customer-focused with excellent communication skills
- Ability to work independently in a fast-paced environment
- Proactive, positive, and team-oriented mindset
- Willingness to learn and adapt
- Nice-to-Have:
- Experience in a similar service or engineering environment
- Technical knowledge or exposure to refrigeration systems
About Johnson Controls:
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
Customer Service Coordinator in Scotland employer: Johnson Controls
At Johnson Controls, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and individual growth. Located in Bellshill, Scotland, our Customer Service Coordinator role provides competitive salaries, generous leave options, and extensive career development opportunities, ensuring that our employees thrive both personally and professionally. With exclusive discounts and a comprehensive benefits package, we are committed to fostering a rewarding environment where every team member can make a meaningful impact.
