At a Glance
- Tasks: Inspect and repair CCTV, doorbell, and alarm systems while delivering top-notch customer service.
- Company: Join a leading security company with a focus on training and development.
- Benefits: Enjoy a competitive salary, bonus, pension, and all the tools you need.
- Other info: Work independently or in a team, with great opportunities for personal growth.
- Why this job: Kickstart your career in the security industry with full paid training and hands-on experience.
- Qualifications: Must have a UK driving licence and practical skills with tools; tech-savvy is a plus.
The predicted salary is between 25000 - 30000 € per year.
Customer Solutions Technicians are field based and are required to carry out routine inspections and breakdown repairs to CCTV, video doorbell and intruder alarm systems to the relevant standards, providing the highest level of customer service while managing workloads to meet and exceed daily targets and customer expectations. This is an excellent opportunity for someone looking to start a career in the security industry. All of our technicians undergo full paid training. In addition, you will receive a company van, uniform and tools to do the job, with a basic salary and competitive incentive scheme.
How You Will Do It
- Check correct functionality of systems including, but not limited to, the following:
- Replace all detector batteries where necessary.
- Test panel and back‑up batteries, replacing where necessary.
- Check correct activation of the warning sounders.
- Check the system is able to operate normally on the standby batteries.
- Check correct operation of all detection devices.
- Check correct activation of signalling equipment to the Alarm Receiving Centre.
- Check and clean CCTV and WIFI cameras.
- Liaise with the service bureau in line with the Company requirements and procedures.
- Accurately complete detail of works on the Mobile Data Device according to work instructions and codes of practice if necessary.
Essential Requirements
- Full UK manual driver’s licence.
- Ability to carry and climb ladders and work at height.
- Practical skills to work with hand and power tools.
- Ability to work safely and responsibly to avoid injuries, damage to property, loss of unused materials and to clean up any debris from your work, returning faulty and unused equipment for correct disposal.
- Reliable, trustworthy, self‑motivated with the ability to work alone as well as in a team.
- Excellent communication and relationship building skills and ability to exceed customer expectations.
- Familiarity with the use of technology like smartphones, tablets and PCs.
- A security check will be performed once an offer has been made to the successful candidate.
Preferred
- Electrical experience/qualifications.
- Previous experience in installing/servicing in a residential environment.
What You Will Get
- Basic salary plus bonus.
- Pension.
- Company van, tools, uniform.
- Personal development.
Customer Solutions Technician in Salford employer: Johnson Controls
Join a dynamic team as a Customer Solutions Technician, where you will receive comprehensive paid training and the tools necessary to excel in the security industry. Our supportive work culture prioritises employee growth, offering competitive salaries, bonuses, and a company van, ensuring you have everything you need to succeed while delivering exceptional customer service. With a focus on teamwork and personal development, this role provides a meaningful opportunity to make a difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solutions Technician in Salford
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and technical skills. Role-play with a friend or use online resources to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Solutions Technician in Salford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant skills and experiences that match the Customer Solutions Technician role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your practical skills and any tech-savvy experience!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re the perfect fit for our team. We love seeing personality, so let your passion for customer service and the security industry come through.
Show Off Your Communication Skills:As a Customer Solutions Technician, communication is key! In your application, demonstrate your ability to build relationships and exceed customer expectations. We want to know how you’ve successfully interacted with customers in the past.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Johnson Controls
✨Know Your Tech
Familiarise yourself with the types of systems you'll be working on, like CCTV and intruder alarms. Brush up on basic troubleshooting techniques and be ready to discuss any relevant experience you have with similar technology.
✨Show Off Your Customer Service Skills
Since this role is all about providing top-notch customer service, think of examples where you've gone above and beyond for a customer. Be prepared to share these stories during your interview to demonstrate your commitment to exceeding expectations.
✨Safety First!
Make sure you understand the importance of safety when working at heights or with tools. Be ready to talk about how you prioritise safety in your work and any relevant training or certifications you might have.
✨Be Ready to Discuss Your Work Ethic
This job requires self-motivation and reliability. Prepare to explain how you manage your workload and meet targets, whether working alone or as part of a team. Highlight any past experiences that showcase your ability to stay organised and focused.
