Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Analyse CCTV footage and handle customer calls with professionalism.
- Company: Join a leading security firm with a focus on innovation.
- Benefits: Competitive salary, flexible leave, and exclusive discounts.
- Why this job: Make a difference in security while developing your skills.
- Qualifications: SIA CCTV license and relevant industry experience preferred.
- Other info: Enjoy career growth opportunities in a dynamic work environment.
Job Overview
In this role, you will analyze CCTV footage from customers\’ premises and take appropriate action. You will handle incoming calls from internal and external customers, ensuring all interactions are polite and professional. Accurate recording of all events on the company database is essential, as well as maintaining the customer database. Any complaints or enquiries that you cannot resolve will need to be escalated to your Supervisor or Team Leader. This is an office-based position across two sites in Manchester: Salford Quays and Cheetham Hill – working on a 4-on, 4-off shift pattern.
Responsibilities
- Work a shift pattern of two 12-hour days, two 12-hour nights, then 4x off.
- Pro-actively respond to remote video on a priority basis.
- Answer incoming telephone calls from both internal and external customers and follow company procedure to ensure resolutions.
- Maintain customer confidentiality at all times.
- Provide alarm response and CCTV monitoring and analysis to external customers around the clock.
- Employ excellent communication skills.
- Use customer service skills.
- Handle potentially serious incidents with a calm, professional and reassuring manner.
- Maintain a customer-focused, proactive, can-do attitude.
- Maintain high levels of concentration and attention to detail.
Qualifications
- SIA CCTV license.
- Basic knowledge of IT (desirable).
- Relevant industry experience.
Benefits
- Competitive salary reflecting your skills and experience.
- Flexible leave entitlement: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked.
- Holiday purchase scheme: buy up to 10 additional days, increasing total entitlement up to 35 days.
- Comprehensive benefits: pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.
- Exclusive discounts: high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products.
- Career development: extensive opportunities for growth and advancement.
#J-18808-Ljbffr
RVRC Operator employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RVRC Operator
✨Tip Number 1
Get familiar with the company and its values. When you apply through our website, make sure to highlight how your skills align with what we do. Show us that you understand the importance of customer confidentiality and maintaining a professional attitude.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls from customers, it’s crucial to sound calm and reassuring. We recommend doing mock calls with friends or family to get comfortable with responding to different scenarios.
✨Tip Number 3
Be ready to demonstrate your attention to detail. During interviews, we might ask you about specific situations where you had to analyse information carefully. Think of examples from your past experiences that showcase your ability to stay focused under pressure.
✨Tip Number 4
Don’t forget to ask questions during your interview! This shows us that you’re genuinely interested in the role. Inquire about the shift patterns or how the team handles escalated complaints. It’s a great way to show your proactive attitude!
We think you need these skills to ace RVRC Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in CCTV monitoring or customer service. We want to see how your skills match the role, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the RVRC Operator role. Keep it professional but let your personality come through – we love a bit of flair!
Be Clear and Concise: When filling out your application, clarity is key. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the point.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our company!
How to prepare for a job interview at Johnson Controls
✨Know Your CCTV Basics
Make sure you brush up on your knowledge of CCTV systems and their functionalities. Being able to discuss how you would analyse footage and respond to incidents will show that you're serious about the role.
✨Practice Your Communication Skills
Since you'll be handling calls from customers, practice clear and professional communication. Role-play with a friend or family member to get comfortable with responding to various scenarios, especially complaints.
✨Familiarise Yourself with Company Procedures
Research the company’s protocols for handling incidents and customer interactions. Knowing these procedures inside out will help you demonstrate your readiness to follow them during the interview.
✨Showcase Your Attention to Detail
Prepare examples from your past experiences where your attention to detail made a difference. This could be in previous jobs or even in personal projects. Highlighting this skill is crucial for maintaining accurate records.
