Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide technical support for security systems and assist customers and engineers.
- Company: Join Johnson Controls, a global leader in smart and sustainable buildings.
- Benefits: Enjoy competitive salary, ongoing training, and a comprehensive benefits package.
- Why this job: Be part of a dynamic team that values your ideas and offers career growth.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
- Other info: This is a full-time, office-based role with flexible shifts, including weekends.
The predicted salary is between 30000 - 42000 £ per year.
Johnson Controls are a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet!
We are pleased to open a position for a skilled Support Technician to join our Remote Operating Centre (ROC) and be part of our great ADT team. Our team supports over 300,000 customers annually, making sure they are safe and secure with a working alarm system.
We offer:
- Competitive salary and overtime paid on top
- Ongoing training and career development within a business that really does offer opportunity locally, nationally, and globally
- Comprehensive benefits package including life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme, and discount on Johnson Controls security products
- Career development through various career ladders programs
- Dedication to safety through our Zero Harm policy
- Access to business resource groups
The ROC (Remote Operating Center) operates 24 hours a day and is the most adaptable and versatile operational department within the company. This is a phone-based, security system support position that provides technical support to the field engineers and customers. This is a full-time, office-based role (M40) on a day shift (start & finish variable), and will include working weekends.
In this role you will be:
- Diagnosing and troubleshooting security alarm faults
- Using a broad range of monitoring and programming software
- Providing a high level of customer service to external residential and commercial customers
- Dealing discreetly with bespoke and high security customer requirements
- Assisting field engineers to ensure remote connectivity to alarm systems
What we look for:
- Required: An interest in problem solving; excellent communication skills are essential; the ability to relay technical information to a non-technical audience
- Preferred: Experience in technical problem solving will be advantageous; experience in over the phone customer service; background in customer services
Join our winning team and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!
Remote Support Technician - Intruder employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Support Technician - Intruder
✨Tip Number 1
Familiarise yourself with the latest security alarm technologies and troubleshooting techniques. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by explaining technical concepts to friends or family members who may not be familiar with them. This will prepare you for the customer service aspect of the job, where clear communication is key.
✨Tip Number 3
Research Johnson Controls and their mission to understand their values and culture. Being able to align your personal values with theirs during the interview can make a strong impression.
✨Tip Number 4
Network with current or former employees of Johnson Controls on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the Remote Support Technician role.
We think you need these skills to ace Remote Support Technician - Intruder
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Remote Support Technician. Emphasise any technical problem-solving experience and customer service roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your interest in the position and the company. Mention your problem-solving skills and ability to communicate technical information clearly, as these are key for this role.
Highlight Relevant Experience: In your application, specifically mention any previous roles where you provided technical support or worked in customer service. Use examples to demonstrate how you successfully resolved issues for customers.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Johnson Controls
✨Show Your Problem-Solving Skills
Since the role involves diagnosing and troubleshooting security alarm faults, be prepared to discuss specific examples of how you've solved technical problems in the past. Highlight your analytical thinking and how you approach challenges.
✨Communicate Clearly
Excellent communication skills are essential for this position. Practice explaining technical concepts in simple terms, as you'll need to relay information to non-technical customers. Consider doing mock interviews to refine your communication style.
✨Demonstrate Customer Service Experience
This role requires a high level of customer service. Be ready to share experiences where you've provided exceptional service, especially over the phone. Think about how you handled difficult situations and maintained professionalism.
✨Research Johnson Controls
Familiarise yourself with Johnson Controls and their mission to create smart, healthy buildings. Understanding their values and services will help you align your answers with what they are looking for in a candidate, showing that you're genuinely interested in the company.
