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- Tasks: Provide expert technical support for YORK products globally and troubleshoot complex issues.
- Company: Join Johnson Controls, a leader in innovative building solutions with a collaborative culture.
- Benefits: Enjoy competitive salary, bonuses, paid holidays, and extensive training opportunities.
- Why this job: Be part of a dynamic team driving product reliability and development in a remote role.
- Qualifications: Bachelor's degree in engineering or 12 years of hands-on experience in YORK Chiller troubleshooting required.
- Other info: Opportunity to travel internationally up to 75% of the time.
The predicted salary is between 28800 - 42000 £ per year.
Exciting Opportunity at Johnson Controls – Product Support Manager – YORK Chiller Solutions. REMOTE Working opportunity based in Europe!
Are you an experienced technical specialist with a strong background in YORK Chiller Solutions? Do you have a passion for troubleshooting, product development, and global technical support? Johnson Controls is looking for a Product Support Manager to join our team in Europe, supporting our YORK product line.
What You Will Do
Under minimal supervision, you will provide expert technical support for YORK products to our Field Sales and Service teams globally. You will work closely with internal Johnson Controls Production Systems (JCPS) engineers and organizations via phone, video conference, email, or site visits. Your role is crucial in ensuring consistency across all product offerings and assisting with department operations.
What We Can Offer
Competitive salary
Bonus incentive
Paid holidays
Comprehensive benefits package
Extensive product and on the job/cross training opportunities with outstanding resources available
Encouraging and collaborative ethos
Career development through various career ladders
Access to business resource groups and training on things we value.
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How You Will Do It
Provide day-to-day technical support for YORK products via phone, video, email, or on-site visits.
Develop and maintain technical service bulletins, service letters, and updates for the Solutions Database.
Offer input and feedback to enhance product service literature quality.
Troubleshoot refrigeration cycles applied to air-conditioning and heat pump duty on BE equipment.
Diagnose and resolve electrical component issues, including low and medium voltage VSDs in BE air-conditioning and industrial equipment.
Play a key role in the Product Development Process.
Drive product reliability improvements through the Continuous Improvement Process.
Conduct on-site audits at plants, suppliers, and customer sites as needed.
Adhere to Johnson Controls’ Code of Conduct, Business Ethics Standards, and safety protocols.
What We Look For
Ability to travel both domestically and internationally up to 75% of the time.
Bachelor’s degree in engineering, Technical, or Scientific fields with at least 8 years of YORK Chiller trouble shooting experience OR a minimum of 12 years of hands-on technical experience in YORK Chiller troubleshooting.
Strong analytical skills for solving complex product system problems.
Proficiency in Microsoft Suite Applications (Word, Excel, Access, PowerPoint) and email communication.
Product Support Manager employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Manager
✨Tip Number 1
Make sure to highlight your experience with YORK Chiller Solutions in any conversations or interviews. This is a key requirement for the Product Support Manager role, and demonstrating your expertise will set you apart from other candidates.
✨Tip Number 2
Familiarize yourself with Johnson Controls' products and services, especially those related to YORK. Understanding their offerings will help you engage more effectively during discussions and show your genuine interest in the company.
✨Tip Number 3
Network with current or former employees of Johnson Controls, particularly those in technical support or product management roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully troubleshot complex refrigeration systems in the past. Being able to share real-life scenarios will demonstrate your problem-solving skills and technical knowledge.
We think you need these skills to ace Product Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure to customize your CV to highlight your experience with YORK Chiller Solutions and any relevant technical support roles. Emphasize your troubleshooting skills and any specific projects that demonstrate your expertise.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for product development and technical support. Mention how your background aligns with the responsibilities of the Product Support Manager role and express your enthusiasm for working with Johnson Controls.
Highlight Relevant Experience: In your application, focus on your hands-on technical experience and any previous roles where you provided expert support. Include specific examples of how you've contributed to product reliability improvements or developed technical service bulletins.
Showcase Analytical Skills: Demonstrate your strong analytical skills in your application by providing examples of complex problems you've solved in past roles. This will help illustrate your capability to troubleshoot refrigeration cycles and diagnose electrical component issues.
How to prepare for a job interview at Johnson Controls
✨Show Your Technical Expertise
Be prepared to discuss your experience with YORK Chiller Solutions in detail. Highlight specific troubleshooting scenarios you've encountered and how you resolved them. This will demonstrate your technical proficiency and problem-solving skills.
✨Emphasize Communication Skills
Since the role involves providing support via various communication methods, showcase your ability to convey complex technical information clearly. Prepare examples of how you've effectively communicated with teams or clients in the past.
✨Demonstrate Continuous Improvement Mindset
Johnson Controls values product reliability improvements. Be ready to discuss any initiatives you've led or participated in that focused on enhancing product quality or service processes. This shows your alignment with their goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your analytical skills and decision-making process. Practice answering scenario-based questions related to troubleshooting and product development to illustrate your thought process and expertise.
