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- Tasks: Provide expert technical support for YORK products globally, troubleshooting and enhancing product reliability.
- Company: Join Johnson Controls, a leader in smart, sustainable solutions with over 135 years of innovation.
- Benefits: Enjoy competitive salary, bonuses, paid holidays, and extensive training opportunities.
- Why this job: Be part of a collaborative culture that values diversity and offers career development.
- Qualifications: Bachelor’s degree in engineering or 12 years of hands-on YORK Chiller experience required.
- Other info: Remote working opportunity based in Europe with up to 75% travel.
The predicted salary is between 36000 - 60000 £ per year.
Exciting Opportunity at Johnson Controls – Product Support Manager – YORK Chiller Solutions. REMOTE Working opportunity based in Europe!
Are you an experienced technical specialist with a strong background in YORK Chiller Solutions ? Do you have a passion for troubleshooting, product development, and global technical support? Johnson Controls is looking for a Product Support Manager to join our team in Europe, supporting our YORK product line.
What You Will Do
Under minimal supervision, you will provide expert technical support for YORK products to our Field Sales and Service teams globally. You will work closely with internal Johnson Controls Production Systems (JCPS) engineers and organizations via phone, video conference, email, or site visits. Your role is crucial in ensuring consistency across all product offerings and assisting with department operations.
What We Can Offer
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Competitive salary
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Bonus incentive
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Paid holidays
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Comprehensive benefits package
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Extensive product and on the job/cross training opportunities with outstanding resources available
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Encouraging and collaborative ethos
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Career development through various career ladders
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Access to business resource groups and training on things we value.
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How You Will Do It
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Provide day-to-day technical support for YORK products via phone, video, email, or on-site visits.
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Develop and maintain technical service bulletins, service letters, and updates for the Solutions Database.
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Offer input and feedback to enhance product service literature quality.
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Troubleshoot refrigeration cycles applied to air-conditioning and heat pump duty on BE equipment.
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Diagnose and resolve electrical component issues, including low and medium voltage VSDs in BE air-conditioning and industrial equipment.
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Play a key role in the Product Development Process.
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Drive product reliability improvements through the Continuous Improvement Process.
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Conduct on-site audits at plants, suppliers, and customer sites as needed.
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Adhere to Johnson Controls’ Code of Conduct, Business Ethics Standards, and safety protocols.
What We Look For
Required Qualifications:
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Ability to travel both domestically and internationally up to 75% of the time.
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Bachelor’s degree in engineering, Technical, or Scientific fields with at least 8 years of YORK Chiller trouble shooting experience OR a minimum of 12 years of hands-on technical experience in YORK Chiller troubleshooting.
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Strong analytical skills for solving complex product system problems.
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Proficiency in Microsoft Suite Applications (Word, Excel, Access, PowerPoint) and email communication.
Why Join Us?
Johnson Controls is a global leader in smart, sustainable solutions that create safe, comfortable, and efficient environments. With a history of innovation spanning more than 135 years, we deliver intelligent buildings, efficient energy solutions, and integrated infrastructure. We are committed to fostering a diverse and inclusive workplace where employees can thrive and make a meaningful impact.
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Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Manager
✨Tip Number 1
Familiarise yourself with YORK Chiller Solutions and their product line. Understanding the technical specifications and common troubleshooting issues will give you an edge during interviews, as you'll be able to speak confidently about your experience and how it relates to the role.
✨Tip Number 2
Network with current or former employees of Johnson Controls, especially those in technical support roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the Product Support Manager position.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved product reliability or contributed to product development in your previous roles. Highlighting your hands-on experience with troubleshooting and your analytical skills will demonstrate your capability to excel in this position.
✨Tip Number 4
Stay updated on industry trends and advancements in refrigeration technology. Being knowledgeable about the latest developments will not only impress your interviewers but also show your commitment to continuous improvement and innovation in the field.
We think you need these skills to ace Product Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with YORK Chiller Solutions and any relevant technical support roles. Use specific examples to demonstrate your troubleshooting skills and product development experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your background aligns with the responsibilities of the Product Support Manager position and express your enthusiasm for contributing to Johnson Controls.
Highlight Relevant Skills: In your application, emphasise your analytical skills and proficiency in Microsoft Suite Applications. Provide examples of how you've used these skills in previous roles, particularly in troubleshooting and technical support.
Follow Application Instructions: Carefully read the job posting and ensure you follow all application instructions. Submit all required documents and double-check for any specific requirements related to the application process.
How to prepare for a job interview at Johnson Controls
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with YORK Chiller Solutions in detail. Highlight specific troubleshooting scenarios you've encountered and how you resolved them, as this will demonstrate your technical proficiency and problem-solving skills.
✨Familiarise Yourself with the Company Culture
Research Johnson Controls' values and ethos. Understanding their commitment to innovation and sustainability will help you align your answers with what they value, showing that you're a good fit for their team.
✨Prepare Questions for Your Interviewers
Think of insightful questions to ask about the role and the company. This not only shows your interest but also gives you a chance to assess if the company aligns with your career goals and values.
✨Demonstrate Your Communication Skills
Since the role involves providing support via various communication methods, practice articulating your thoughts clearly and concisely. Use examples from your past experiences to illustrate your ability to communicate effectively with teams and clients.
