At a Glance
- Tasks: Install security systems and provide top-notch customer service at residential properties.
- Company: Join ADT, a trusted name in home security with a strong reputation.
- Benefits: Enjoy a competitive salary, bonus opportunities, company van, tools, and uniform.
- Other info: Work independently or in a team, with opportunities for personal growth and development.
- Why this job: Kickstart your career in the security industry with full paid training and development.
- Qualifications: Must have a UK driving licence and practical skills with tools; electrical experience is a plus.
The predicted salary is between 30000 - 40000 € per year.
Customer Solutions Technicians are field based and are required to carry out the installation of security products at the premises of our residential customers for our fire & Security brand ADT. These systems include intruder alarm, video doorbell and CCTV systems. Training and certification will be provided as part of ADT’s Customer Solutions Technician development program. This is an excellent opportunity for someone who is looking to start a career in the Security industry. All of our technicians undergo full paid training. In addition to this you will also receive company van, uniform and tools to do the job with a basic salary and competitive incentive scheme.
ADT are the name people trust to protect what’s precious to them. We safeguard over 210,000 UK properties and more than 2,000 new customers each month put their faith in us.
How you will do it:
- Install and commission systems, building upon your knowledge of Intruder Alarms, CCTV, Doorbell and Access Control Systems.
- Go the extra mile to deliver a high class customer experience by providing a high standard of customer service.
- Problem solving whilst building customer relationships and identifying sales opportunities from which you can earn personal reward.
- Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team.
- Promotion of JCI as a market leader, with a positive brand image, by presenting customers with a positive image of JCI employees through your behaviours (in accordance with Johnson Controls values).
- Ability to keep accurate records, comprehensive mileage and expenses documentation and timesheets.
- Able to undertake other reasonable duties as requested by line manager.
What we look for:
- Essential:
- Full UK manual driver’s license.
- Have the ability to carry and climb ladders and to work at height.
- Have practical skills to work with hand and power tools.
- Ability to work safely and responsibly to avoid injuries, damage to property, loss of unused materials and to clean up any debris from your work returning faulty and unused equipment for correct disposal.
- Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team.
- Have excellent communication, relationship building skills and able to exceed customer expectations.
- Be familiar with the use of technology like smartphones, tablets and PCs.
- A security check will be performed once an offer has been made to the successful candidate.
- Preferred:
- Electrical experience/qualifications.
- Previous experience in installing/servicing in a residential environment.
What you will get:
- Basic salary plus bonus
- Pension
- Company van, tools, uniform
- Personal development
Customer Solutions Technician in Oxted employer: Johnson Controls
At ADT, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee development through comprehensive training and certification programmes. As a Customer Solutions Technician, you will enjoy competitive salaries, a company van, and tools necessary for your role, all while contributing to a trusted brand that safeguards homes across the UK. Join us in a rewarding career where your skills are valued, and growth opportunities abound in the dynamic security industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solutions Technician in Oxted
✨Tip Number 1
Get to know the company! Research ADT and their values. When you understand what they stand for, you can tailor your conversations during interviews to show how you fit into their culture.
✨Tip Number 2
Practice your installation skills! If you have any experience with security systems or similar tech, brush up on those skills. Being able to demonstrate your practical knowledge can really set you apart in interviews.
✨Tip Number 3
Show off your customer service skills! Think of examples where you've gone the extra mile for a customer. This role is all about building relationships, so be ready to share your experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Solutions Technician in Oxted
Some tips for your application 🫡
Show Your Passion for Security:When writing your application, let us know why you're excited about starting a career in the security industry. Share any relevant experiences or interests that connect you to the role of Customer Solutions Technician.
Highlight Your Practical Skills:Make sure to mention any hands-on experience you have with tools or installations. We love seeing candidates who can demonstrate their ability to work with hand and power tools, so don’t hold back!
Emphasise Customer Service Experience:Since delivering a high-class customer experience is key for us, include examples of how you've gone the extra mile for customers in previous roles. This will show us you’re a great fit for our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process.
How to prepare for a job interview at Johnson Controls
✨Know Your Stuff
Make sure you brush up on the technical aspects of security systems like intruder alarms, CCTV, and video doorbells. Familiarise yourself with common installation processes and any relevant tools you'll be using. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to discuss how you've provided excellent customer service in the past. Think of specific examples where you went the extra mile to solve a problem or build a relationship. This will demonstrate your ability to exceed customer expectations.
✨Be Ready for Practical Questions
Expect some scenario-based questions during the interview. They might ask how you'd handle a tricky installation or a dissatisfied customer. Practise your problem-solving skills and think about how you can showcase your practical abilities and reliability in these situations.
✨Dress the Part
Even though this is a field-based role, first impressions matter! Dress smartly for the interview to convey professionalism. It shows that you take the opportunity seriously and are ready to represent the company positively, aligning with their values.
