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- Tasks: Lead service delivery and support for retail technology solutions across the UK & Ireland.
- Company: ShopperTrak, part of Sensormatic Solutions, empowers retailers with data-driven insights.
- Benefits: Enjoy a hybrid work model with flexible office days and opportunities for professional growth.
- Why this job: Shape the future of retail operations while driving innovation and customer satisfaction.
- Qualifications: Experience in operations management, preferably in retail or technology sectors.
- Other info: Join a high-performing team and collaborate across various regions and technologies.
The predicted salary is between 43200 - 72000 £ per year.
Operations Manager – ShopperTrak / Sensormatic
Location: Solihull (3 days/week)
ShopperTrak Analytics, part of Sensormatic Solutions, helps retailers and shopping centres boost profitability through powerful, data-driven insights. Our technology transforms shopper behaviour into actionable intelligence, enabling better decision-making in areas like footfall, queue management, marketing and in-store operations.
We’re looking for a hands-on Operations Manager to lead service delivery and support across the UK & Ireland. Reporting to the EMEA Operations Director, with a dotted line to the UK&I General Manager, you’ll be instrumental in driving customer satisfaction, revenue growth and operational excellence.
This is a hybrid role based in our Solihull office, with an expectation to attend the office on set days: Tuesday, Wednesday, and Thursday each week.
What you’ll do:
• Lead implementation and customer support operations, ensuring a high-quality service across the region
• Develop and execute service delivery strategies for a broad portfolio of retail technology solutions
• Drive adoption of standardised systems, tools and processes to improve efficiency and customer experience
• Oversee resource planning, third-party vendors, and ongoing project delivery
• Support continuous improvement initiatives to optimise turnaround time and reduce costs
• Collaborate with sales teams during RFP processes and customer meetings
• Lead, coach and develop a high-performing team
What you’ll bring:
• Proven experience in operations management, ideally in a service or technology-driven environment
• Demonstrated ability to lead internal teams and manage third-party service providers
• Background in the retail sector—whether with a retailer, technology vendor or property owner/operator
• Strategic mindset with a hands-on approach and strong problem-solving skills
• Excellent stakeholder management and communication skills
• Write and/or edit Service Level Agreements and other contractual terms, as needed.
• Provide support to sales activities and maintain strong engagement in customer-facing roles.
• A continuous improvement mindset and passion for service excellence
Why join us?
You’ll play a key role in shaping the future of how retailers operate. You’ll have the opportunity to work across teams, regions and technologies in a role that combines leadership, innovation and impact.
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Operations Manager employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarise yourself with the latest trends in retail technology and analytics. Understanding how ShopperTrak's solutions impact customer behaviour will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the retail and technology sectors. Attend industry events or join relevant online forums to connect with people who can provide insights into the company culture and expectations.
✨Tip Number 3
Prepare to discuss your experience in leading teams and managing third-party vendors. Be ready to share specific examples of how you've driven operational excellence and improved customer satisfaction in previous roles.
✨Tip Number 4
Research the company's service delivery strategies and think about how you can contribute to their continuous improvement initiatives. Showing that you have ideas for optimising processes will set you apart from other candidates.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, particularly in service or technology-driven environments. Emphasise any background you have in the retail sector and showcase your leadership skills.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities and qualifications mentioned in the job description. Use examples from your past experiences to demonstrate how you can drive customer satisfaction and operational excellence.
Showcase Problem-Solving Skills: In your application, provide specific examples of how you've successfully tackled challenges in previous roles. Highlight your strategic mindset and hands-on approach to problem-solving, as these are crucial for the Operations Manager position.
Highlight Team Leadership Experience: Since the role involves leading and developing a high-performing team, make sure to include details about your experience in coaching and managing teams. Discuss any successful projects where you led a team to achieve significant results.
How to prepare for a job interview at Johnson Controls
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to demonstrate your ability to lead and develop teams. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching and mentoring experiences.
✨Understand the Retail Sector
Familiarise yourself with current trends and challenges in the retail industry. Being able to discuss these topics during your interview will show that you have a strategic mindset and are well-prepared for the role.
✨Highlight Your Problem-Solving Abilities
Prepare to discuss specific instances where you've tackled operational challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses and clearly illustrate your problem-solving skills.
✨Demonstrate Customer-Centric Thinking
Since customer satisfaction is key in this role, be ready to share examples of how you've improved customer experience in previous positions. This will highlight your commitment to service excellence and continuous improvement.