At a Glance
- Tasks: Diagnose security alarm faults and deliver top-notch customer service.
- Company: Join Johnson Controls, a leader in smart and sustainable buildings.
- Benefits: Competitive salary, performance bonuses, generous leave, and exclusive discounts.
- Other info: Enjoy casual Fridays and hassle-free onsite parking.
- Why this job: Make a real difference while learning and growing in a supportive environment.
- Qualifications: Strong customer service skills and a passion for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
Customer Support Technician – Join Our Team!
Shift Pattern: Night shift rotation 4‑on / 4‑off schedule
Hours: 19:00–07:00
6-8 weeks of fully paid daytime training (Mon–Fri) required prior to starting the night shift rotation.
Johnson Controls is a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine building performance to better serve people, places, and the planet.
We’re looking for motivated individuals to join our ADT Support team. You don’t need a technical background to apply — if you have strong customer service skills, enjoy problem‑solving, and are keen to learn, we’ll provide full training. Each year, we support more than 300,000 customers by keeping their alarm systems running smoothly, and you’ll play an important part in delivering that service.
With us, you’ll benefit from comprehensive training, long‑term job security, and clear opportunities for career growth across both ADT and Johnson Controls at local, national, and global levels.
What we offer:
- Competitive Salary: Reflecting your skills and experience
- Bonus Plan: Performance-based bonuses to reward your impact
- Generous Leave: 25 days of annual leave
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits:
- Pension plan (up to 7% employer match)
- Life assurance
- Employee assistance program
- Referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
- Free Onsite Parking: Hassle-free commuting
- Dress Down Fridays: Casual attire to wrap up the week
How will you do it:
- Diagnose and troubleshoot security alarm faults
- Use a broad range of monitoring and programming software
- Deliver excellent customer service to external residential customers
- Handle bespoke and high-security customer requirements with discretion
- Assist field engineers to ensure remote connectivity to alarm systems
Essential Skills:
- An interest in problem-solving
- Customer service skills and experience
- Excellent communication skills
- Ability to convey technical information to a non-technical audience
Preferred Skills:
- Experience in technical problem-solving
If you're ready to step into a role where you make a difference every day, apply now and become a valued part of our team!
About Johnson Controls: Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
Nights Technical Support employer: Johnson Controls
At Johnson Controls, we pride ourselves on being an exceptional employer, offering a supportive work culture that values growth and development. As part of our ADT Support team, you'll enjoy comprehensive training, competitive salaries, and generous leave policies, all while contributing to our mission of creating smart, sustainable buildings. With clear pathways for career advancement and a commitment to employee well-being, including exclusive discounts and a casual dress code, we provide a rewarding environment for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Nights Technical Support
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Johnson Controls. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Johnson Controls before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Nights Technical Support
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Johnson Controls:Your cover letter is your chance to shine! Tell us why you want to work at Johnson Controls specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Johnson Controls!
How to prepare for a job interview at Johnson Controls
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
