At a Glance
- Tasks: Inspect and repair CCTV, doorbell, and alarm systems while delivering top-notch customer service.
- Company: Join ADT, a trusted name in security protecting over 210,000 UK properties.
- Benefits: Enjoy a competitive salary, bonus, pension, and all the tools you need.
- Other info: Work independently or in a team, with excellent communication skills to exceed customer expectations.
- Why this job: Kickstart your career in the security industry with full paid training and growth opportunities.
- Qualifications: Must have a full UK manual driver’s licence and practical skills with tools.
The predicted salary is between 25000 - 30000 € per year.
Customer Solutions Technicians are field based and are required to carry out Routine Inspections and breakdown repairs to CCTV, video doorbell and intruder alarm systems to the relevant standards, providing the highest level of customer service, whilst managing workloads to meet and exceed daily targets and customer expectations. This is an excellent opportunity for someone who is looking to start a career in the Security industry. All of our technicians undergo full paid training. In addition to this you will also receive a company van, uniform and tools to do the job with a basic salary and competitive incentive scheme.
To check correct functionality of systems including, but not limited to the following:
- To replace all detector batteries where necessary.
- To test panel and back-up batteries, replacing where necessary.
- To check correct activation of the warning sounders.
- To check the system is able to operate normally on the standby batteries.
- To check correct operation of all detection devices.
- To check correct activation of signalling equipment to the Alarm Receiving Centre.
- To check and clean CCTV and WIFI cameras.
- To liaise with the service bureau in line with the Company requirements and procedures.
- Accurately complete detail of works on the Mobile Data Device according to work instructions and codes of practice if necessary.
What we look for
- Essential Full UK manual driver’s licence.
- Have the ability to carry and climb ladders and to work at height.
- Have practical skills to work with hand and power tools.
- Ability to work safely and responsibly to avoid injuries, damage to property, loss of unused materials and to clean up any debris from your work returning faulty and unused equipment for correct disposal.
- Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team.
- Have excellent communication, relationship building skills and able to exceed customer expectations.
- Be familiar with the use of technology like smartphones, tablets and PCs.
- A security check will be performed once an offer has been made to the successful candidate.
Preferred
- Electrical experience/qualifications.
- Previous experience in installing/servicing in a residential environment.
What you will get
- Basic salary plus bonus
- Pension
- Company van, tools, uniform
- Personal development
Customer Solutions Technician in Newport employer: Johnson Controls
At ADT, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee growth and development. As a Customer Solutions Technician, you will benefit from comprehensive paid training, a competitive salary with bonus incentives, and the provision of a company van and tools, all while working in a trusted environment that safeguards over 210,000 properties across the UK. Join us to embark on a rewarding career in the security industry, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solutions Technician in Newport
✨Tip Number 1
Get to know the company! Research ADT and understand their values and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Before any interview, run through common questions and scenarios related to the Customer Solutions Technician role. This will boost your confidence and help you articulate your skills effectively.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at ADT.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to take the next step in your career.
We think you need these skills to ace Customer Solutions Technician in Newport
Some tips for your application 🫡
Show Your Skills:Make sure to highlight any practical skills you have, especially with hand and power tools. We want to see how your experience aligns with the role of a Customer Solutions Technician, so don’t hold back!
Tailor Your Application:Take a moment to customise your application for this specific role. Mention your familiarity with technology and any relevant experience in the security industry. This helps us see why you’re a great fit!
Be Personable:Since this role involves a lot of customer interaction, let your personality shine through! Share examples of how you've built relationships or exceeded customer expectations in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Johnson Controls
✨Know Your Tech
Familiarise yourself with the types of systems you'll be working on, like CCTV and intruder alarms. Brush up on basic troubleshooting techniques and be ready to discuss any relevant experience you have with similar technology.
✨Show Off Your Customer Service Skills
Since this role is all about providing top-notch customer service, think of examples where you've gone above and beyond for a customer. Be prepared to share how you handle difficult situations and ensure customer satisfaction.
✨Demonstrate Practical Skills
If you have any hands-on experience with tools or installations, make sure to highlight that. You might even want to bring up specific projects you've worked on that showcase your ability to work safely and effectively with equipment.
✨Be Ready for Teamwork Questions
This job requires both independent work and teamwork. Prepare to discuss how you collaborate with others, manage your workload, and communicate effectively in a team setting. Think of examples that illustrate your reliability and self-motivation.
