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- Tasks: Provide technical support for security systems and assist customers with troubleshooting.
- Company: Join Johnson Controls, a leader in smart and sustainable buildings.
- Benefits: Enjoy competitive salary, generous leave, and performance-based bonuses.
- Why this job: Make a real difference by helping customers stay safe and secure.
- Qualifications: Passion for problem-solving and excellent communication skills required.
- Other info: Opportunities for career growth and a dynamic work environment.
The predicted salary is between 30000 - 42000 £ per year.
Johnson Controls is a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine building performance to better serve people, places, and the planet.
We’re looking for skilled Support Technicians to join our ADT team. Each year, we help more than 300,000 customers stay safe and secure by keeping their alarm systems running smoothly. With us, you’ll benefit from ongoing training, strong job security, and clear opportunities for career growth across local, national, and global levels.
What We Offer
- Competitive Salary: Reflecting your skills and experience
- Bonus Plan: Performance-based bonuses to reward your impact
- Generous Leave: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits:
- Pension plan (up to 7% employer match)
- Life assurance
- Employee assistance program
- Referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
How Will You Do It
In this phone-based, security system support role, you will provide technical support to field engineers and customers. This is a full-time, office-based position (M40) on a day shift (with variable start and finish times), including weekend work.
You Will
- Diagnose and troubleshoot security alarm faults
- Use a broad range of monitoring and programming software
- Deliver excellent customer service to external residential customers
- Handle bespoke and high-security customer requirements with discretion
- Assist field engineers to ensure remote connectivity to alarm systems
What We’re Looking For
We want passionate, detail-oriented problem solvers who thrive in a high-energy environment.
Essential Skills
- An interest in problem-solving
- Excellent communication skills
- Ability to convey technical information to a non-technical audience
Preferred Skills
- Experience in technical problem-solving
- Experience providing customer service over the phone
- Background in customer service
If you’re ready to step into a role where you make a difference every day, apply now and become a valued part of our team!
Technical Support Operator in Manchester employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Operator in Manchester
✨Tip Number 1
Get to know the company! Research Johnson Controls and their mission. When you understand their values and goals, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your phone skills! Since this role is all about providing support over the phone, make sure you’re comfortable explaining technical issues clearly and concisely. Role-play with a friend if you need to!
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've tackled challenges in the past. This will help demonstrate that you’re the passionate, detail-oriented person they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Johnson Controls.
We think you need these skills to ace Technical Support Operator in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Technical Support Operator role. Highlight any relevant technical problem-solving experience and customer service skills to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit for our team. Keep it concise but engaging!
Show Off Your Communication Skills: Since this role involves conveying technical info to non-technical folks, make sure your application showcases your ability to communicate clearly and effectively. We love candidates who can simplify complex ideas!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Johnson Controls
✨Know Your Tech
Brush up on your technical knowledge related to security systems and troubleshooting. Familiarise yourself with common alarm faults and the software used in the industry. This will help you answer questions confidently and demonstrate your expertise.
✨Practice Your Communication Skills
Since you'll be conveying technical information to non-technical customers, practice explaining complex concepts in simple terms. Role-play with a friend or family member to get comfortable with this type of communication.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully diagnosed and resolved issues. Highlight your thought process and how you approached each problem, as this will show your analytical skills and ability to think on your feet.
✨Research Johnson Controls
Understand the company's mission and values, especially their focus on smart and sustainable buildings. Being able to align your answers with their goals will show that you're genuinely interested in the role and the company.
