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- Tasks: Provide technical support for security systems and assist field engineers.
- Company: Join Johnson Controls, a leader in smart and sustainable buildings.
- Benefits: Competitive salary, generous leave, and extensive career development opportunities.
- Other info: Enjoy casual Fridays and hassle-free onsite parking.
- Why this job: Make a real difference by helping protect people and assets every day.
- Qualifications: Passion for problem-solving and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Overview
Technical Support Advisor – Join Our Team! Johnson Controls is a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine building performance to better serve people, places, and the planet. We’re looking for a skilled Support Technician to join our ADT team. Each year, we help organisations across the UK protect their people and assets by keeping their security systems running smoothly. With us, you’ll benefit from ongoing training, strong job security, and clear opportunities for career growth across local, national, and global levels.
What We Offer
- Competitive Salary: Reflecting your skills and experience
- Generous Leave: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits: Pension plan (up to 7% employer match)
- Life assurance
- Employee assistance program
- Referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
- Free Onsite Parking: Hassle-free commuting
- Dress Down Fridays: Casual attire to wrap up the week
How Will You Do It
In this phone-based, security system support role, you will provide technical support to field engineers and customers. This is a full-time, office-based position (M40) on a day shift (with variable start and finish times), including weekend work. Handling admin tasks and maintaining accurate records.
You Will
- Diagnose and troubleshoot security alarm faults
- Use a broad range of monitoring and programming software
- Deliver excellent customer service to external residential and commercial customers
- Handle bespoke and high-security customer requirements with discretion
- Assist field engineers to ensure remote connectivity to alarm systems
What We’re Looking For
We want passionate, detail-oriented problem solvers who thrive in a high-energy environment.
Essential Skills
- An interest in problem-solving
- Excellent communication skills
- Ability to convey technical information to a non-technical audience
Preferred Skills
- Experience in technical problem-solving
- Experience providing customer service over the phone
- Background in customer service
If you're ready to step into a role where you make a difference every day, apply now and become a valued part of our team!
Technical Support Advisor B2B in Manchester employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Advisor B2B in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can clearly explain your skills and how they relate to the Technical Support Advisor role. Keep it concise and engaging!
✨Tip Number 3
Show off your problem-solving skills! Prepare examples of how you've tackled technical issues in the past. This will help you stand out as someone who can handle the challenges of the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Technical Support Advisor B2B in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Technical Support Advisor role. Highlight any relevant technical problem-solving experience and customer service skills to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit for our team at Johnson Controls.
Showcase Your Communication Skills: Since this role involves conveying technical information to non-technical audiences, make sure your application demonstrates your ability to communicate clearly and effectively. We love candidates who can simplify complex concepts!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Johnson Controls
✨Know Your Tech
Brush up on your technical knowledge related to security systems. Be prepared to discuss common faults and troubleshooting methods, as well as any software you might have used in the past. This will show that you're not just interested in the role but also have a solid understanding of what it entails.
✨Practice Your Communication Skills
Since this role involves conveying technical information to non-technical customers, practice explaining complex concepts in simple terms. You could even role-play with a friend or family member to get comfortable with this. Clear communication is key!
✨Show Your Problem-Solving Skills
Think of examples from your past experiences where you've successfully solved problems, especially in a customer service context. Be ready to share these stories during the interview to demonstrate your ability to think on your feet and handle challenges effectively.
✨Research Johnson Controls
Familiarise yourself with Johnson Controls' mission and values, particularly their focus on smart and sustainable buildings. Understanding their goals will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.