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For Companies At a Glance
- Tasks: Lead operational strategy and execution for a fast-paced service and installation business.
- Company: Join Johnson Controls, a leader in innovative service solutions.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Why this job: Make a real impact by driving customer experiences and sustainable growth.
- Qualifications: 10+ years in senior leadership with strong operational and financial management skills.
- Other info: Collaborate with senior leaders and key clients to shape strategic partnerships.
The predicted salary is between 72000 - 108000 ÂŁ per year.
We are seeking a high‑caliber Service Director to lead the operational strategy and execution for a fast‑paced service and installation business in the UK. This role demands a visionary leader with exceptional operational expertise, commercial acumen, and the ability to deliver outstanding customer experiences while driving sustainable growth.
What You Will Do
- Strategic Leadership: Define and execute the service strategy aligned with business objectives, ensuring operational excellence and scalability.
- Operational Oversight: Take full accountability for service delivery, installation projects, workforce planning, and resource optimization across multiple regions.
- Financial Management: Own P&L responsibility for the service division, driving cost efficiency and profitability while maintaining high service standards.
- Compliance & Governance: Ensure adherence to UK regulatory frameworks, health & safety legislation, and industry best practices.
- Customer Experience: Champion a customer‑first culture, ensuring service quality and responsiveness exceed expectations.
- Continuous Improvement: Implement process optimisation, digital transformation initiatives, and performance metrics to enhance operational efficiency.
- Leadership & Development: Build, mentor, and retain a high‑performing team, fostering a culture of accountability, innovation, and professional growth.
- Stakeholder Engagement: Collaborate with senior leadership and key clients to support strategic partnerships and business development.
What We Look For
- Minimum 10 years’ senior leadership experience in operations or service management within a fast‑paced service and installation environment in the UK.
- Proven track record of end‑to‑end operational management, including large‑scale service delivery and installation projects.
- Strong commercial acumen with demonstrable success in managing budgets, P&L, and delivering financial targets.
- Exceptional leadership, communication, and stakeholder management skills.
- Expertise in compliance, health & safety, and risk management.
- Ability to drive digital transformation and leverage technology for operational efficiency.
Desirable
- Experience in sectors such as security, fire safety, facilities management, or technology‑driven service businesses.
- Professional qualifications in operations management, project management, or business leadership (e.g., MBA, Prince2, Lean Six Sigma).
- Track record in change management and scaling operations for growth.
Seniority Level: Director
Employment Type: Full‑time
Job Function: Management and Manufacturing
Industries: Industrial Machinery Manufacturing
Service Director in Manchester employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Director in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Service Director role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company thoroughly. Understand their service strategy, recent projects, and customer feedback. This will help you tailor your responses and show that you’re genuinely interested in leading their operational excellence.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've built high-performing teams and driven operational improvements. This is your chance to demonstrate that you can champion a customer-first culture and deliver outstanding results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Director in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Director role. Highlight your senior leadership experience and operational expertise, focusing on achievements that align with the job description. We want to see how you’ve driven growth and improved customer experiences in your previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of your strategic leadership and financial management skills, and don’t forget to mention your passion for delivering outstanding customer experiences.
Showcase Your Leadership Style: In both your CV and cover letter, make sure to showcase your leadership style. We’re looking for someone who can build and mentor high-performing teams, so share any relevant experiences that demonstrate your ability to foster a culture of accountability and innovation.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Johnson Controls
✨Know Your Numbers
As a Service Director, you'll need to demonstrate your financial acumen. Brush up on P&L management and be ready to discuss how you've driven cost efficiency in previous roles. Bring specific examples of how you’ve managed budgets and achieved financial targets.
✨Showcase Your Leadership Style
This role requires exceptional leadership skills, so think about your approach to building and mentoring teams. Prepare to share stories that highlight your ability to foster a culture of accountability and innovation. Be ready to discuss how you've developed high-performing teams in the past.
✨Customer Experience is Key
Johnson Controls values a customer-first culture, so come prepared with examples of how you've championed customer experience in your previous roles. Think about specific initiatives you've led that improved service quality and responsiveness.
✨Embrace Change and Innovation
With a focus on continuous improvement and digital transformation, be ready to discuss how you've implemented process optimisations or leveraged technology for operational efficiency. Share any experiences where you've successfully managed change and scaled operations for growth.
