At a Glance
- Tasks: Support business customers with quality service and drive improvements in delivery.
- Company: Dynamic company focused on security solutions and customer satisfaction.
- Benefits: Competitive salary, flexible leave, comprehensive benefits, and exclusive discounts.
- Other info: Exciting environment with chances to develop and advance your career.
- Why this job: Join a team that values your input and offers real career growth opportunities.
- Qualifications: Strong customer service skills and ability to manage multiple priorities.
The predicted salary is between 30000 - 40000 € per year.
Manchester – Office Based | Full‑Time | Onsite
We are looking for a B2B Quality & Customer Care Advisor to support our business customers across services including intruder alarms, fire detection, CCTV, and access control. You’ll deliver high‑quality customer interactions, manage queries, and help drive continual improvement across service delivery.
What we offer:
- Competitive Salary: Reflecting your skills and experience.
- Flexible Leave Entitlement: 25 days of annual leave (pro‑rated in hours) plus time off in lieu for any Bank Holidays worked.
- Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total annual entitlement to the equivalent of up to 35 days.
- Comprehensive Benefits: Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.
- Exclusive Discounts: With high street brands, cycle‑to‑work scheme, and discounts on Johnson Controls security products.
- Career Development: Extensive opportunities for growth and advancement.
What You’ll Do:
- Handle customer enquiries via phone and email.
- Support account management and build strong customer relationships.
- Monitor quality and identify improvement opportunities.
- Analyse data and identify trends to enhance the customer journey.
- Work closely with internal teams to resolve issues and improve processes.
- Take ownership of customer queries through to resolution.
Must‑Have:
- Strong customer service and communication skills.
- Ability to manage multiple priorities effectively.
- Attention to detail and strong organisational skills.
- IT literacy and experience using CRM systems.
- Proactive, team‑focused mindset with a passion for improvement.
Nice‑to‑Have:
- Experience with Salesforce.
- Background in quality frameworks or data analysis.
- Experience working cross‑functionally.
Quality & Customer Care Advisor in Manchester employer: Johnson Controls
As a Quality & Customer Care Advisor at our Manchester office, you'll join a dynamic team dedicated to delivering exceptional service in the security sector. We pride ourselves on fostering a supportive work culture that prioritises employee well-being and growth, offering competitive salaries, generous leave entitlements, and extensive career development opportunities. With exclusive discounts and a commitment to continual improvement, we ensure that our employees feel valued and empowered to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Quality & Customer Care Advisor in Manchester
✨Tip Number 1
Get to know the company inside out! Research their services, values, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you handle queries – it’s all about demonstrating your fit for the Quality & Customer Care Advisor role.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Quality & Customer Care Advisor in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Quality & Customer Care Advisor role. Highlight your customer service experience and any relevant IT skills, especially if you've worked with CRM systems like Salesforce.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about customer care and how you can contribute to our team. Share specific examples of how you've improved customer interactions or resolved issues in the past.
Showcase Your Attention to Detail:In both your CV and cover letter, pay attention to formatting and spelling. A well-organised application shows us that you have the strong organisational skills we’re looking for!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Johnson Controls
✨Know Your Stuff
Make sure you understand the services the company offers, like intruder alarms and CCTV. Brush up on your knowledge about quality frameworks and data analysis, as these will likely come up in conversation.
✨Show Off Your Customer Skills
Prepare examples of how you've handled customer queries in the past. Think about times when you went above and beyond to resolve an issue or improve a process. This will demonstrate your strong customer service skills.
✨Be Organised
Since the role involves managing multiple priorities, show that you can juggle tasks effectively. Bring a notepad or digital device to jot down key points during the interview, which also shows your attention to detail.
✨Ask Smart Questions
Prepare thoughtful questions about the company's approach to quality and customer care. This not only shows your interest but also gives you insight into their processes and culture, helping you determine if it’s the right fit for you.
