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- Tasks: Lead and manage large teams to deliver top-notch service and installation solutions.
- Company: Dynamic company focused on integrated service and installation solutions.
- Benefits: Competitive salary, career growth opportunities, and a vibrant work culture.
- Why this job: Be a hands-on leader in a fast-paced environment and drive real impact.
- Qualifications: Experience managing field teams and a strong operational mindset required.
- Other info: Join a collaborative team and innovate for continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
As General Manager, you will lead the strategic and operational delivery of integrated service and installation solutions across a defined region or portfolio. This is a hands-on leadership role for someone who thrives in fast-paced, field-driven environments and knows how to balance tactical execution with strategic direction. You will take full ownership of service and installation delivery, managing large technician teams across multiple disciplines, overseeing high-volume operations, and driving performance. Your leadership will ensure operational excellence, customer satisfaction, and sustainable growth.
How you will do it:
- Lead from the front: Provide hands-on leadership to large, multi-disciplinary field teams (Fire & Security, Building Automation), ensuring high performance and accountability.
- Drive operational excellence: Manage high-volume service and installation activities, optimizing workflows, resource allocation, and technician productivity.
- Strategic oversight: Develop and execute regional strategies to grow install and service revenue, improve efficiency, and enhance customer experience.
- Customer-centric delivery: Build strong relationships with clients, ensuring consistent service quality and responsiveness to evolving needs.
- Contract ownership: Oversee complex service contracts, ensuring compliance with SLAs, KPIs, and driving successful renewals.
- Cross-functional collaboration: Partner with sales, operations, and engineering to deliver seamless, integrated solutions.
- Financial leadership: Own the P&L, budgeting, and forecasting for your region, ensuring financial targets are met or exceeded.
- Continuous improvement: Champion innovation and smarter ways of working, leveraging data and feedback to refine service delivery.
What we look for:
- Proven success managing large field teams in installation and service environments, ideally in high-volume, multi-site operations.
- Strong operational mindset with a hands-on approach to leadership and problem-solving.
- Strategic thinker with the ability to translate business goals into actionable plans.
- Deep understanding of building systems and integrated technologies.
- Confident communicator and negotiator who builds trust quickly with internal teams and external clients.
- Experience managing complex service contracts and performance metrics.
General Manager in Manchester employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at local events. You never know who might have the inside scoop on a General Manager role that’s not even advertised yet.
✨Tip Number 2
Show off your leadership skills in interviews. Be ready to share specific examples of how you've led large teams and driven operational excellence. We want to hear about your hands-on approach and how you’ve tackled challenges head-on!
✨Tip Number 3
Research the company thoroughly before your interview. Understand their service delivery model and be prepared to discuss how you can enhance customer satisfaction and drive performance. This shows you’re genuinely interested and ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace General Manager in Manchester
Some tips for your application 🫡
Show Your Leadership Style: When writing your application, make sure to highlight your hands-on leadership approach. We want to see how you lead large teams and drive performance in fast-paced environments, so share specific examples that showcase your style.
Be Strategic: Don’t forget to demonstrate your strategic thinking! We’re looking for someone who can translate business goals into actionable plans, so include any relevant experiences where you’ve successfully developed and executed strategies.
Highlight Customer-Centric Achievements: Since customer satisfaction is key, make sure to mention any past experiences where you built strong relationships with clients. We love to see how you’ve ensured consistent service quality and responsiveness to client needs.
Apply Through Our Website: Finally, remember to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Johnson Controls
✨Show Your Leadership Style
As a General Manager, your leadership approach is crucial. Be ready to share specific examples of how you've led large teams in the past. Highlight your hands-on style and how you motivate and hold your team accountable.
✨Demonstrate Operational Excellence
Prepare to discuss your experience with high-volume operations. Think about times when you optimised workflows or improved technician productivity. Use metrics to back up your claims and show how you drive performance.
✨Think Strategically
The role requires a strategic mindset, so be prepared to talk about how you've developed and executed strategies in previous roles. Bring examples of how you've translated business goals into actionable plans that led to growth.
✨Build Relationships
Customer-centric delivery is key, so think about how you've built strong relationships with clients. Be ready to discuss how you ensure service quality and responsiveness, and how you’ve managed complex service contracts successfully.
