At a Glance
- Tasks: Provide technical support for security systems and assist customers with troubleshooting.
- Company: Join Johnson Controls, a leader in smart and sustainable buildings.
- Benefits: Enjoy competitive salary, generous leave, and performance-based bonuses.
- Other info: Opportunities for career growth and a fun, casual work environment.
- Why this job: Make a real difference by helping customers stay safe and secure.
- Qualifications: Passion for problem-solving and excellent communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Johnson Controls is a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine building performance to better serve people, places, and the planet. We’re looking for a skilled Support Technician to join our ADT team. Each year, we help more than 300,000 customers stay safe and secure by keeping their alarm systems running smoothly. With us, you’ll benefit from ongoing training, strong job security, and clear opportunities for career growth across local, national, and global levels.
What We Offer
- Competitive Salary: Reflecting your skills and experience
- Bonus Plan: Performance‑based bonuses to reward your impact
- Generous Leave: 25 days of annual leave (pro‑rated in hours) plus time off in lieu for any Bank Holidays worked
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits:
- Pension plan (up to 7% employer match)
- Life assurance
- Employee assistance program
- Referral scheme
- Exclusive Discounts: High street brands, cycle‑to‑work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
- Free Onsite Parking: Hassle‑free commuting
- Dress Down Fridays: Casual attire to wrap up the week
How Will You Do It
In this phone‑based, security system support role, you will provide technical support to field engineers and customers. This is a full‑time, office‑based position (M40) on a day shift (with variable start and finish times), including weekend work.
You Will
- Diagnose and troubleshoot security alarm faults
- Use a broad range of monitoring and programming software
- Deliver excellent customer service to external residential and commercial customers
- Handle bespoke and high‑security customer requirements with discretion
- Assist field engineers to ensure remote connectivity to alarm systems
What We’re Looking For
We want passionate, detail‑oriented problem solvers who thrive in a high‑energy environment.
Essential Skills
- An interest in problem‑solving
- Excellent communication skills
- Ability to convey technical information to a non‑technical audience
Preferred Skills
- Experience in technical problem‑solving
- Experience providing customer service over the phone
- Background in customer service
Customer Support Technician in Manchester employer: Johnson Controls
At Johnson Controls, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Customer Support Technician, you'll enjoy competitive salaries, extensive training, and clear pathways for career advancement, all while contributing to our mission of creating smart, sustainable buildings. With generous leave policies, performance-based bonuses, and a supportive environment, we ensure our employees feel valued and empowered to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Technician in Manchester
✨Tip Number 1
Get to know the company! Research Johnson Controls and their mission. When you understand their values and goals, you can tailor your conversations to show how you fit right in with their vision.
✨Tip Number 2
Practice your technical skills! Brush up on troubleshooting techniques and be ready to discuss your problem-solving experiences. We want to see how you tackle challenges, so have some examples ready to share.
✨Tip Number 3
Show off your communication skills! Since this role involves conveying technical info to non-techies, practice explaining complex concepts in simple terms. It’ll help you stand out during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Support Technician in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Support Technician role. Highlight any technical problem-solving experience and customer service roles you've had, as this will show us you're a great fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about providing excellent customer service and how your background aligns with our mission at Johnson Controls. Keep it engaging and personal!
Show Off Your Communication Skills:Since this role involves conveying technical information to non-technical customers, make sure your application showcases your communication skills. Use clear and concise language in your CV and cover letter to demonstrate this ability.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Johnson Controls
✨Know Your Tech
Brush up on your technical knowledge related to security systems and troubleshooting. Be ready to discuss specific software or tools you’ve used in the past, as this will show your familiarity with the role.
✨Showcase Your Communication Skills
Since you'll be conveying technical information to non-technical customers, practice explaining complex concepts in simple terms. Use examples from your previous experience where you successfully helped a customer understand a technical issue.
✨Demonstrate Problem-Solving Ability
Prepare to share specific instances where you diagnosed and resolved issues effectively. Think of scenarios that highlight your analytical skills and how you approach problem-solving under pressure.
✨Emphasise Customer Service Experience
Highlight your background in customer service, especially over the phone. Be ready to discuss how you handle difficult situations and ensure customer satisfaction, as this is crucial for the role.
