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- Tasks: Provide technical support and troubleshoot security alarm faults for customers.
- Company: Join Johnson Controls, a leader in smart and sustainable buildings.
- Benefits: Enjoy competitive salary, generous leave, and comprehensive benefits.
- Why this job: Make a real difference by helping customers stay safe and secure.
- Qualifications: Passion for problem-solving and excellent communication skills required.
- Other info: Opportunities for career growth and a dynamic work environment.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Johnson Controls is a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine building performance to better serve people, places, and the planet. We’re looking for a skilled Support Technician to join our ADT team. Each year, we help more than 300,000 customers stay safe and secure by keeping their alarm systems running smoothly. With us, you’ll benefit from ongoing training, strong job security, and clear opportunities for career growth across local, national, and global levels.
What We Offer
- Competitive Salary: Reflecting your skills and experience
- Generous Leave: 25 days of annual leave (pro‑rated in hours) plus time off in lieu for any Bank Holidays worked
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits:
- Pension plan (up to 7% employer match)
- Life assurance
- Employee assistance program
- Referral scheme
How Will You Do It
You will provide technical support to field engineers and customers. This is a full‑time, office‑based position (M40) on a day shift with variable start and finish times, including weekend work. You will handle admin tasks and maintain accurate records.
You Will
- Diagnose and troubleshoot security alarm faults
- Use a broad range of monitoring and programming software
- Deliver excellent customer service to external residential and commercial customers
- Handle bespoke and high‑security customer requirements with discretion
- Assist field engineers to ensure remote connectivity to alarm systems
What We’re Looking For
We want passionate, detail‑oriented problem solvers who thrive in a high‑energy environment.
Essential Skills
- An interest in problem‑solving
- Excellent communication skills
- Ability to convey technical information to a non‑technical audience
Preferred Skills
- Experience in technical problem‑solving
- Experience providing customer service over the phone
- Background in customer service
If you’re ready to step into a role where you make a difference every day, apply now and become a valued part of our team!
Customer Service Technician in Manchester employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Technician in Manchester
✨Tip Number 1
Get to know the company! Research Johnson Controls and their mission. When you understand what they stand for, you can tailor your conversations to show how you fit into their vision.
✨Tip Number 2
Practice your technical skills! Brush up on troubleshooting techniques and customer service scenarios. Being able to demonstrate your problem-solving abilities in real-time will set you apart from other candidates.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door when applying through our website.
✨Tip Number 4
Prepare for the interview! Think of examples from your past experiences that showcase your communication skills and ability to handle customer queries. Practice makes perfect, so get ready to shine!
We think you need these skills to ace Customer Service Technician in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Technician role. Highlight any technical problem-solving experience and customer service roles you've had, as this will show us you're a great fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the role and how your background makes you the perfect candidate. Don’t forget to mention your interest in helping customers and solving problems.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application is clear and concise. Use straightforward language and avoid jargon, so we can easily see how you’d convey technical info to our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Johnson Controls
✨Know Your Tech
Brush up on your technical knowledge related to security alarm systems. Be prepared to discuss common faults and troubleshooting methods, as this will show your problem-solving skills and interest in the role.
✨Customer Service Focus
Since this role involves a lot of customer interaction, think of examples where you've provided excellent customer service. Highlight your communication skills and how you can convey technical information clearly to non-technical customers.
✨Research the Company
Familiarise yourself with Johnson Controls and their mission. Understanding their commitment to smart and sustainable buildings will help you align your answers with their values during the interview.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
