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- Tasks: Handle customer complaints with care and build strong relationships.
- Company: Leading security solutions provider based in Manchester.
- Benefits: Competitive salary, generous benefits, and a supportive work environment.
- Why this job: Make a difference by resolving customer issues and enhancing their experience.
- Qualifications: Exceptional communication skills and experience in customer service.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
A leading security solutions provider in Manchester is looking for a Customer Relations Coordinator. In this role, you will handle the customer complaint journey with professionalism and care, building relationships and collaborating with internal teams.
Key responsibilities include:
- Investigating complaints
- Maintaining communication
- Documenting interactions
- Managing multiple priorities
Candidates should have exceptional communication skills, experience in customer service, and a keen attention to detail. Competitive salary and generous benefits are offered.
Customer Relations & Resolution Specialist in Manchester employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations & Resolution Specialist in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that job applications alone can't.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer relations. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your communication skills during interviews. Use clear examples from your past experiences to demonstrate how you’ve handled complaints and built relationships with customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Relations & Resolution Specialist in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how you've handled complaints and built relationships in the past, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Relations & Resolution Specialist role. Share specific examples of how you've resolved issues and collaborated with teams.
Showcase Your Attention to Detail: In this role, attention to detail is key. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to present their best selves!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Johnson Controls
✨Know the Company Inside Out
Before your interview, do some digging into the security solutions provider. Understand their values, mission, and recent projects. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Prepare for Common Scenarios
Think about potential customer complaints you might encounter in this role. Prepare examples of how you would handle these situations, focusing on your communication skills and attention to detail. This will demonstrate your problem-solving abilities and readiness for the job.
✨Showcase Your Communication Skills
Since exceptional communication is key for this position, practice articulating your thoughts clearly and confidently. You might even want to rehearse with a friend or family member to get comfortable discussing your experiences and how they relate to the role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, how success is measured in the role, or what challenges the company is currently facing. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
