At a Glance
- Tasks: Monitor quality, analyse data, and enhance the customer journey.
- Company: Join a leading company focused on customer experience and improvement.
- Benefits: Competitive salary, flexible leave, and comprehensive benefits package.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
- Why this job: Make a real difference in customer satisfaction and work with a passionate team.
- Qualifications: Strong communication skills and IT literacy; CRM experience preferred.
The predicted salary is between 36095 - 36095 £ per year.
Responsibilities
- Monitor quality and identify improvement opportunities
- Analyse data and identify trends to enhance the customer journey
- Work closely with internal teams to resolve issues and improve processes
- Take ownership of customer queries through to resolution
- Strong customer service and communication skills
- Ability to manage multiple priorities effectively
- Attention to detail and strong organisational skills
- IT literacy and experience using CRM systems
- Proactive, team-focused mindset with a passion for improvement
- Nice‑to‑Have Skills
- Experience with Salesforce
- Background in quality frameworks or data analysis
- Experience working cross-functionally
- Salary & Benefits
£36,095 per year – estimated. Full time. Competitive salary reflecting your skills and experience.
Flexible leave entitlement: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked.
Holiday purchase scheme: buy up to 10 additional days, increasing your total annual entitlement to up to 35 days.
Comprehensive benefits: pension plan (up to 7% employer contribution match), life assurance, employee assistance programme and referral scheme, exclusive discounts on Johnson Controls security products, cycle‑to‑work scheme.
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We think you need these skills to ace Customer Experience Advisor in Manchester
Customer Service Skills
Communication Skills
Data Analysis
Attention to Detail
Organisational Skills
IT Literacy
CRM Systems Experience
