At a Glance
- Tasks: Lead advanced virtual refrigeration services and build strong customer relationships.
- Company: Join Johnson Controls, a global leader in energy efficiency and building systems.
- Benefits: Enjoy competitive salary, 25 days leave, private healthcare, and ongoing training.
- Other info: Collaborative culture with excellent career growth opportunities and travel within the UK.
- Why this job: Shape the future of digital services with AI and machine learning in HVAC.
- Qualifications: Strong HVAC chiller knowledge and experience in troubleshooting complex systems.
The predicted salary is between 40000 - 50000 £ per year.
As a Chiller Remote Service Lead, you will play a key role in delivering advanced virtual refrigeration and chiller services across the UK. You will build strong customer relationships by deeply understanding our HVAC service model and each customer’s specific operational needs. Working closely with an international team of Solution Engineers, you will support preventive, proactive and predictive maintenance strategies while helping shape the future of digital services, including artificial intelligence and machine learning–enabled diagnostics. The role involves regular customer interaction, remote analysis and on‑site engagement when required.
What We Offer
- Competitive salary
- 25 days annual leave plus bank holidays
- Pension scheme
- Private healthcare and Life insurance
- Employee Assistance Programme
- Employee referral scheme
- Employee discounts
- Cycle to Work scheme
- Discounts on Johnson Controls products
- Ongoing training and career development opportunities
- Supportive, collaborative and safety‑driven culture
How You Will Do It
- Review the Connected Equipment Portal, analyse performance data and produce reports and recommendations for customers and internal teams
- Diagnose complex refrigeration and chiller systems remotely and on site
- Deliver virtual, advanced and innovative refrigeration services
- Carry out preventive, proactive and predictive maintenance activities, including detailed troubleshooting
- Provide feedback on chiller serviceability and Connected Equipment Portal functionality
- Collaborate with field service teams and support the connection and commissioning of refrigeration systems
- Develop area‑specific playbooks for virtual service delivery
- Advise customers using system data and site assessments, proposing upgrades, retrofits and improvements
- Support sales teams with technical recommendations
- Communicate clearly with internal and external stakeholders to ensure high customer satisfaction
- Coordinate with local support centres when issues arise
- Plan and deliver training on virtual chiller diagnostics and digital tools
- Contribute to the OpenBlue platform roadmap and continuous improvement initiatives
What We Are Looking For
- Strong knowledge of HVAC chillers and chiller systems, building automation and energy management systems
- Solid experience maintaining, diagnosing, and troubleshooting HVAC chillers and chiller systems
- Ability to resolve complex technical issues and engage confidently with customers
- Good IT skills and confidence using digital platforms and apps
- Willingness to travel within the UK
Beneficial
- Knowledge of industrial refrigeration
- Experience maintaining, diagnosing, and troubleshooting industrial refrigeration systems
- Experience with remote or virtual diagnostics
- Knowledge of vibration, oil, refrigerant or motor current analysis
- Exposure to AI‑or data‑driven maintenance solutions
- Training or mentoring experience
About Us
Johnson Controls, a global leader in thermal management, mission‑critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry‑leading field organization, we elevate customer performance, turn goals into real‑world results and help move society forward.
Chiller Remote Service Lead in Manchester employer: Johnson Controls
At Johnson Controls, we pride ourselves on being an excellent employer, offering a supportive and collaborative work culture that prioritises safety and employee well-being. As a Chiller Remote Service Lead, you will benefit from competitive salaries, extensive training and career development opportunities, and a range of perks including private healthcare and a generous leave policy. Join us in shaping the future of digital services while working with a diverse international team dedicated to innovation and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Chiller Remote Service Lead in Manchester
✨Tip Number 1
Get to know the company inside out! Research Johnson Controls and their HVAC service model. Understanding their values and how they operate will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can be a game-changer in landing that job.
✨Tip Number 3
Prepare for those interviews by practising common questions related to HVAC systems and chiller diagnostics. Think about real-life examples where you've solved complex issues. This will help you stand out as someone who can hit the ground running!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Johnson Controls. Let’s get you that Chiller Remote Service Lead role!
We think you need these skills to ace Chiller Remote Service Lead in Manchester
Some tips for your application 🫡
Know Your Stuff:Make sure you really understand HVAC chillers and chiller systems. We want to see your expertise shine through in your application, so don’t hold back on showcasing your technical knowledge!
Tailor Your Application:Don’t just send a generic CV and cover letter. Take the time to tailor your application to the Chiller Remote Service Lead role. Highlight your relevant experience and how it aligns with what we’re looking for.
Show Your Customer Skills:Since this role involves building strong customer relationships, make sure to include examples of how you've successfully engaged with customers in the past. We love seeing those interpersonal skills in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Johnson Controls
✨Know Your HVAC Stuff
Make sure you brush up on your knowledge of HVAC chillers and chiller systems. Be ready to discuss specific examples of how you've diagnosed and resolved complex technical issues in the past. This will show that you not only understand the theory but also have practical experience.
✨Show Off Your Customer Skills
Since this role involves building strong customer relationships, think of times when you've successfully engaged with clients. Prepare to share stories that highlight your ability to communicate clearly and effectively, especially when it comes to technical recommendations.
✨Get Familiar with Digital Tools
As the job requires using digital platforms and apps, make sure you're comfortable with them. If you have experience with remote diagnostics or AI-driven maintenance solutions, be ready to discuss how you've used these tools to improve service delivery.
✨Prepare for Team Collaboration
This role involves working closely with an international team, so think about your experiences collaborating with others. Be prepared to talk about how you've contributed to team projects and how you can support field service teams in delivering exceptional service.
