At a Glance
- Tasks: Support and maintain cutting-edge security systems while collaborating with a dynamic team.
- Company: Join Vindex, a leader in fire safety and security solutions across the UK and Ireland.
- Benefits: Enjoy remote work flexibility, competitive pay, and opportunities for professional growth.
- Other info: Work in a fast-paced environment with diverse projects and career advancement opportunities.
- Why this job: Make a real difference in safety and security while developing your tech skills.
- Qualifications: Experience with networking, Windows OS, and excellent communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Our Vindex team has teams around the UK and Ireland who are dedicated to delivering for our customers, high quality major projects across a broad range of sectors. We provide fire suppression (including sprinkler systems), fire detection, life safety, building management systems, security and integrated solutions to end users, developers and contractors.
The role of the Technical Specialist Engineer is to provide 2nd line support for the field engineers and clients, in order to maintain and service digital CCTV and associated electronic security, business process improvement, building management and AV systems on customer sites in London, the southeast and throughout the UK and overseas.
As Technical Support Engineer you will have hands‑on experience of supporting and maintaining IP Access Control systems, including single, multisite or enterprise systems. You will have the ability to develop your own knowledge and experience within the audio visual systems, including audio/video recorders, video-walls and displays whilst managing a varied customer base from either a remote access point. A key part of your role is to ensure regular communication with the Technical Services Manager, the Service Administration team and the UK Service Manager, to advise of progress and engage support when required.
Required
- Understanding of networking capabilities including the ability to configure network hardware
- Experience installing and supporting Microsoft Windows operating systems, including network and security settings
- A good appreciation of the wider field of IT alongside a broad understanding of computer system architecture and techniques
- Ability to manage internal & external stakeholders at all levels
- Excellence in verbal and written communication skills, with the ability to communicate technical information to a non‑technical audience
- Ability to manage multiple priorities simultaneously because of your excellent planning, organization and leadership skills
Preferred
- Knowledge of Microsoft SQL server
- Certification in an Enterprise‑class Access Control or Video Management System (VMS)
Service Engineer/Remote in London employer: Johnson Controls
At Vindex, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our team members enjoy comprehensive training and development opportunities, ensuring they grow alongside our cutting-edge projects in the security and life safety sectors. With a focus on employee well-being and a commitment to excellence, working with us means being part of a supportive environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer/Remote in London
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Service Engineer/Remote. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Johnson Controls. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Service Engineer/Remote candidates.
✨Directly Apply to Johnson Controls
Don’t forget to apply for the Service Engineer/Remote role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Johnson Controls.
We think you need these skills to ace Service Engineer/Remote in London
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Johnson Controls. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Johnson Controls.
How to prepare for a job interview at Johnson Controls
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Johnson Controls.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Johnson Controls.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Johnson Controls.
