At a Glance
- Tasks: Lead operational excellence for EMEA Systems, driving process improvements and strategic initiatives.
- Company: Join a dynamic company focused on innovation and operational excellence.
- Benefits: Competitive salary, leadership development, and opportunities for growth.
- Other info: Collaborative environment with a focus on continuous improvement and innovation.
- Why this job: Make a real impact by enhancing business productivity and customer satisfaction.
- Qualifications: 10+ years in leadership roles, Six Sigma/Lean certified, strong project management skills.
The predicted salary is between 90000 - 120000 € per year.
Own and drive operational excellence for the EMEA Systems business, defining, developing and deploying standards and capabilities that support the business vision, growth strategy, and market needs. Work and partner with the Region/Country/Domain Systems Leader to deliver flawless end‑to‑end operations in the Systems business by developing a roadmap, providing support, and managing process improvement and enhancement through strategic initiatives to drive revenue growth, margin expansion, cash improvement, service linkage, risk management and project management capability. Act as the business champion, subject matter expert and escalation point to support the Systems operations team, maximizing adoption and effectiveness of standard processes, tools, and change management.
Lead Systems Operations Excellence for the region to achieve operational and functional excellence, enhancing business productivity and customer experience and satisfaction through standardisation, simplification of tools, reports, processes and operating procedures. Drive enhancement and continuous improvement of end‑to‑end processes in Systems delivery operations for short, medium and long‑term periods. Develop, coordinate and implement performance‑improvement initiatives and process‑standardisation programmes to drive profitability and operational excellence within the installation function. Track and drive key metrics and KPIs, identify trends, risks and improvement opportunities across the region, and ensure appropriate improvement actions are in place. Develop and drive a continuous improvement culture within operational delivery teams, focusing on safety, quality, cost and delivery for installation activities. Manage the Installation Excellence risk and escalation process on major projects to ensure stakeholders are engaged, risks identified and mitigated, and that risk is reduced or offset. Collaborate with other departments – Service, L&D, Commercial, Finance, Legal, Procurement, Pricing and others – to coordinate, implement and deliver strategic initiatives. Monitor and control risk within contract agreements in line with corporate governance. Lead the Lesson‑Learned process across EMEA, ensuring reviews are completed and that historical project data analytics are used to identify poor performance trends, develop improvement actions, and disseminate best practice across the region. Track and manage contingency values within the backlog to ensure optimum utilisation. Support development and use of self‑serve data analytics and process automation. Implement and manage the Installation Excellence auditing process for compliance and quality, including Bid Review, Handover between Sales and Execution, backlog review and other processes. Recognise and identify areas where existing procedures require change or new ones need development, especially regarding business process and organizational alignment. Own Systems operational and financial metrics.
Minimum of 10 years’ experience in a leadership or operations management role, ideally in construction. Six Sigma / Lean certified. Strong project management skills. Change management experience in a dynamic environment. Ability to work effectively in a matrix organization structure, with strong leadership and influencing skills. Experience managing / working with a wide variety of stakeholders. Excellent communication and interpersonal skills, both internally and dealing with stakeholders. Performance‑driven with strong performance management to drive continuous improvement, taking initiative and resolving problems. Ability to influence and gain credibility quickly across a diverse business. Capability to work across and progress multiple projects and initiatives simultaneously. Good analytical, process‑driven and problem‑solving skills, using data to find issues and solutions. Efficiency in managing priorities and adapting quickly to change. Exceptional oral and written communication skills. Demonstrated customer‑service mindset.
Build a performance culture. Build effective leaders. Empower the organization. Coaching and developing talent. Energise the organization. Customer focus. Inspire bottom‑up innovation. Drive operational improvements. Digital leadership. Drive execution and results. Drive buy‑in. Lead change. Create growth platforms. Entrepreneurship. Financial savvy. Business savvy. Operational decision making. Global savvy. Establish strategic clarity. Cultivate networks and partnerships.
Director, Systems Operational Excellence, EMEA in London employer: Johnson Controls
As a leading employer in the EMEA region, we pride ourselves on fostering a culture of operational excellence and continuous improvement. Our commitment to employee growth is evident through our robust training programmes and opportunities for advancement, ensuring that every team member can thrive in their career. With a focus on collaboration and innovation, we create an environment where employees are empowered to drive meaningful change and contribute to our shared success.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Systems Operational Excellence, EMEA in London
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to highlight your experience in operational excellence and project management. Show them you’re the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to show you were engaged and genuinely interested.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Director, Systems Operational Excellence, EMEA in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in operational excellence and project management. We want to see how your skills align with our vision for the EMEA Systems business!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you've driven process improvements or enhanced operational efficiency in previous roles. We love seeing quantifiable results that demonstrate your impact!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to convey your ideas, as we appreciate strong communication skills. Remember, less is often more!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Johnson Controls
✨Know Your Stuff
Make sure you thoroughly understand the role of Director, Systems Operational Excellence. Familiarise yourself with operational excellence principles, Six Sigma, and Lean methodologies. Be ready to discuss how you've applied these in past roles, especially in construction or similar industries.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience and ability to influence stakeholders. Think about times when you've successfully led teams through change or improved processes. This is your chance to demonstrate how you can energise and empower an organisation.
✨Be Data-Driven
Since the role involves tracking key metrics and KPIs, come prepared with examples of how you've used data analytics to drive improvements. Discuss specific projects where you identified trends and implemented changes based on your findings. This will show your analytical skills and problem-solving abilities.
✨Communicate Effectively
Practice articulating your thoughts clearly and concisely. Given the emphasis on communication in the job description, be ready to discuss how you've managed relationships with various stakeholders. Use examples that showcase your exceptional oral and written communication skills.
