At a Glance
- Tasks: Inspect, repair, and install security systems while delivering top-notch customer service.
- Company: Join ADT, a trusted name in security protecting over 210,000 UK properties.
- Benefits: Enjoy a competitive salary, bonus, company van, tools, and personal career development.
- Other info: Work in a dynamic environment with a focus on customer satisfaction and teamwork.
- Why this job: Kickstart your career in the security industry with full paid training and growth opportunities.
- Qualifications: Must have a full UK manual driver's licence and practical skills with tools.
The predicted salary is between 25000 - 30000 £ per year.
What you will do:
Customer Solutions Technicians are field based and are required to carry out Routine Inspections, breakdown repairs and installations to CCTV, video doorbell and intruder alarm systems to the relevant standards, providing the highest level of customer service, whilst managing workloads to meet and exceed daily targets and customer expectations. This is an excellent opportunity for someone who is looking to start a career in the Security industry. All of our technicians undergo full paid training. In addition to this you will also receive a company van, uniform and tools to do the job with a basic salary and competitive incentive scheme. ADT are the name people trust to protect what’s precious to them. We safeguard over 210,000 UK properties and more than 2,000 new customers each month put their faith in us.
How you will do it:
- To check correct functionality of systems including, but not limited to the following:
- To replace all detector batteries where necessary.
- To test panel and back-up batteries, replacing them where necessary.
- To check correct activation of the warning sounders.
- To check the system is able to operate normally on the standby batteries.
- To check correct operation of all detection devices.
- To check correct activation of signaling equipment to the Alarm Receiving Centre.
- To check and clean CCTV and WIFI cameras.
- Install and commission systems, building upon your knowledge of Intruder Alarms, CCTV, Doorbell and Access Control Systems.
- Go the extra mile to deliver a high-class customer experience by providing a high standard of customer service.
- Problem solving whilst building customer relationships and identifying sales opportunities from which you can earn personal reward.
- Promotion of JCI as a market leader, with a positive brand image, by presenting customers with a positive image of JCI employees through your behaviours (in accordance with Johnson Controls values).
- To liaise with the service bureau in line with the Company requirements and procedures.
- Accurately complete details of work on the Mobile Data Device according to work instructions and codes of practice if necessary.
- Ability to keep accurate records, comprehensive mileage and expenses documentation and timesheets.
- Able to undertake other reasonable duties as requested by line manager.
What we look for:
- Essential Full UK manual drivers license.
- Have the ability to carry and climb ladders and to work at height.
- Have practical skills to work with hand and power tools.
- Ability to work safely and responsibly to avoid injuries, damage to property, loss of unused materials and to clean up any debris from your work by returning faulty and unused equipment for correct disposal.
- Be available to work on a Rota based on-call shift.
- Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team.
- Have excellent communication, relationship building skills and able to exceed customer expectations.
- Be familiar with the use of technology like smartphones, tablets and PCs.
- A security check will be conducted once an offer has been made to the successful candidate.
Preferred:
- Electrical experience/qualifications.
- Previous experience in installing/servicing in a residential environment.
What you will get:
- Basic salary plus bonus.
- Pension.
- Company van, tools, uniform.
- iPad + Company Phone.
- Personal Career development.
- 25 Annual Holidays + Bank holidays.
Customer Solutions Technician- Portadown area in London employer: Johnson Controls
At ADT, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee growth and development. As a Customer Solutions Technician in the Portadown area, you will benefit from comprehensive paid training, a competitive salary with bonus opportunities, and essential tools including a company van and uniform, all while contributing to a trusted brand that safeguards homes across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solutions Technician- Portadown area in London
✨Tip Number 1
Get to know the company! Research ADT and their values. When you understand what they stand for, you can tailor your conversations to show how you fit into their culture. This will help you stand out during interviews.
✨Tip Number 2
Practice makes perfect! Before any interview, run through common questions and scenarios related to customer service and technical skills. We want you to feel confident and ready to impress with your problem-solving abilities.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to referrals, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Solutions Technician- Portadown area in London
Some tips for your application 🫡
Show Your Passion for Security:When writing your application, let us know why you're excited about starting a career in the security industry. Share any relevant experiences or interests that highlight your enthusiasm for keeping people safe and secure.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your practical skills, experience with tools, and any customer service roles you've had. We want to see how you fit into our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and potential.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Johnson Controls
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to CCTV, intruder alarms, and other security systems. Familiarise yourself with common issues and solutions, as well as the latest technology trends in the security industry. This will show that you're genuinely interested and ready to tackle the job.
✨Show Off Your Customer Service Skills
Since this role is all about providing top-notch customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to discuss how you build relationships and handle difficult situations, as this will demonstrate your ability to exceed customer expectations.
✨Be Prepared for Practical Questions
Expect some scenario-based questions during the interview. They might ask how you'd handle a specific installation issue or a customer complaint. Practise answering these types of questions so you can showcase your problem-solving skills and practical knowledge effectively.
✨Dress the Part
Even though it's a field-based role, first impressions matter! Dress smartly for the interview to convey professionalism. It shows that you take the opportunity seriously and are ready to represent the company positively, aligning with their values.
