At a Glance
- Tasks: Inspect, repair, and install security systems while delivering top-notch customer service.
- Company: Join ADT, a trusted name in security protecting over 210,000 UK properties.
- Benefits: Enjoy a competitive salary, bonus, company van, tools, and personal career development.
- Other info: Work in a dynamic environment with a focus on customer satisfaction and teamwork.
- Why this job: Kickstart your career in the security industry with full paid training and growth opportunities.
- Qualifications: Must have a full UK manual driver's licence and practical skills with tools.
The predicted salary is between 30000 - 40000 £ per year.
What you will do:
- Customer Solutions Technicians are field based and are required to carry out Routine Inspections, breakdown repairs and installations of CCTV, video doorbell and intruder alarm systems to the relevant standards, providing the highest level of customer service, whilst managing workloads to meet and exceed daily targets and customer expectations.
- This is an excellent opportunity for someone who is looking to start a career in the Security industry. All of our technicians undergo full paid training.
- In addition to this you will also receive a company van, uniform and tools to do the job with a basic salary and competitive incentive scheme.
- To check correct functionality of systems including, but not limited to the following:
- To replace all detector batteries where necessary.
- To test panel and back-up batteries, replacing them where necessary.
- To check correct activation of the warning sounders.
- To check the system is able to operate normally on the standby batteries.
- To check correct operation of all detection devices.
- To check correct activation of signaling equipment to the Alarm Receiving Centre.
- To check and clean CCTV and WIFI cameras.
- Install and commission systems, building upon your knowledge of Intruder Alarms, CCTV, Doorbell and Access Control Systems.
- Go the extra mile to deliver a high-class customer experience by providing a high standard of customer service.
- Problem solving whilst building customer relationships and identifying sales opportunities from which you can earn personal reward.
- Promotion of JCI as a market leader, with a positive brand image, by presenting customers with a positive image of JCI employees through your behaviours (in accordance with Johnson Controls values).
- To liaise with the service bureau in line with the Company requirements and procedures.
- Accurately complete details of work on the Mobile Data Device according to work instructions and codes of practice if necessary.
- Ability to keep accurate records, comprehensive mileage and expenses documentation and timesheets.
- Able to undertake other reasonable duties as requested by line manager.
What we look for:
- Essential Full UK manual drivers license.
- Have the ability to carry and climb ladders and to work at height.
- Have practical skills to work with hand and power tools.
- Ability to work safely and responsibly to avoid injuries, damage to property, loss of unused materials and to clean up any debris from your work by returning faulty and unused equipment for correct disposal.
- Be available to work on a Rota based on-call shift.
- Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team.
- Have excellent communication, relationship building skills and able to exceed customer expectations.
- Be familiar with the use of technology like smartphones, tablets and PCs.
- A security check will be conducted once an offer has been made to the successful candidate.
Preferred:
- Electrical experience/qualifications.
- Previous experience in installing/servicing in a residential environment.
What we offer:
- Basic salary plus bonus.
- Pension.
- Company van, tools, uniform.
- iPad + Company Phone.
- Personal Career development.
- 25 Annual Holidays + Bank holidays.
Customer Solutions Technician- Derry area in London employer: Johnson Controls
At ADT, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee development and satisfaction. As a Customer Solutions Technician in the Derry area, you will benefit from comprehensive paid training, a competitive salary with bonus opportunities, and essential tools including a company van and uniform, all while contributing to a trusted brand that safeguards homes across the UK. Join us to embark on a rewarding career in the security industry, where your skills and dedication will be recognised and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solutions Technician- Derry area in London
✨Tip Number 1
Get to know the company inside out! Research ADT and understand their values, services, and what makes them a leader in the security industry. This will help you tailor your conversations and show that you're genuinely interested.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Customer Solutions Technician role. Highlight your practical skills, customer service experience, and any relevant tech knowledge to impress during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at ADT and starting your career in the security industry.
We think you need these skills to ace Customer Solutions Technician- Derry area in London
Some tips for your application 🫡
Show Your Passion for Security:When writing your application, let us know why you're excited about starting a career in the security industry. Share any relevant experiences or interests that highlight your enthusiasm for keeping people safe and secure.
Highlight Your Practical Skills:Make sure to mention any hands-on experience you have with tools or technology. We love candidates who can demonstrate their ability to work with hand and power tools, so don’t be shy about showcasing your practical skills!
Emphasise Customer Service Skills:Since delivering top-notch customer service is key for us, include examples of how you've gone the extra mile for customers in the past. This will show us that you understand the importance of building relationships and exceeding expectations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Johnson Controls
✨Know Your Tech
Familiarise yourself with the types of systems you'll be working with, like CCTV and intruder alarms. Brush up on basic troubleshooting techniques and common issues to show you’re ready to tackle any challenge.
✨Customer Service Focus
Prepare examples of how you've gone the extra mile for customers in the past. This role is all about delivering top-notch service, so highlight your communication skills and ability to build relationships.
✨Show Your Problem-Solving Skills
Think of specific instances where you've successfully resolved issues or improved processes. Being able to demonstrate your problem-solving abilities will set you apart as a candidate who can handle the demands of the job.
✨Be Ready for Practical Questions
Expect questions that assess your practical skills, especially around using tools and working at heights. Be prepared to discuss your experience with manual tasks and how you ensure safety while working.
