At a Glance
- Tasks: Install security systems and provide top-notch customer service in residential settings.
- Company: Join ADT, a trusted name in home security with a strong reputation.
- Benefits: Enjoy a competitive salary, bonuses, company van, tools, and uniform.
- Other info: Be part of a dynamic team that values reliability and customer satisfaction.
- Why this job: Kickstart your career in the security industry with paid training and growth opportunities.
- Qualifications: Full UK manual driver’s license and practical skills with tools required.
The predicted salary is between 25000 - 30000 £ per year.
Customer Solutions Technicians are field based and are required to carry out the installation of security products at the premises of our residential customers for our fire & Security brand ADT. These systems include intruder alarm, video doorbell and CCTV systems. Training and certification will be provided as part of ADT’s Customer Solutions Technician development program. This is an excellent opportunity for someone who is looking to start a career in the Security industry. All of our technicians undergo full paid training. In addition to this you will also receive company van, uniform and tools to do the job with a basic salary and competitive incentive scheme.
ADT are the name people trust to protect what’s precious to them. We safeguard over 210,000 UK properties and more than 2,000 new customers each month put their faith in us.
How you will do it
- Install and commission systems, building upon your knowledge of Intruder Alarms, CCTV, Doorbell and Access Control Systems.
- Go the extra mile to deliver a high class customer experience by providing a high standard of customer service.
- Problem solving whilst building customer relationships and identifying sales opportunities from which you can earn personal reward.
- Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team.
- Promotion of JCI as a market leader, with a positive brand image, by presenting customers with a positive image of JCI employees through your behaviours (in accordance with Johnson Controls values).
- Ability to keep accurate records, comprehensive mileage and expenses documentation and timesheets.
- Able to undertake other reasonable duties as requested by line manager.
What we look for
- Essential Full UK manual driver’s license.
- Have the ability to carry and climb ladders and to work at height.
- Have practical skills to work with hand and power tools.
- Ability to work safely and responsibly to avoid injuries, damage to property, loss of unused materials and to clean up any debris from your work returning faulty and unused equipment for correct disposal.
- Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team.
- Have excellent communication, relationship building skills and able to exceed customer expectations.
- Be familiar with the use of technology like smartphones, tablets and PCs.
- A security check will be performed once an offer has been made to the successful candidate.
Preferred
- Electrical experience/qualifications.
- Previous experience in installing/servicing in a residential environment.
What you will get
- Basic salary plus bonus
- Pension
- Company van, tools, uniform
- Personal development
Customer Solutions Technician in London employer: Johnson Controls
At ADT, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee development through comprehensive training and certification programmes. As a Customer Solutions Technician, you will enjoy competitive salaries, a company van, and tools necessary for your role, all while contributing to a trusted brand that safeguards homes across the UK. Join us to embark on a rewarding career in the security industry, where your growth and success are our top priorities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solutions Technician in London
✨Tip Number 1
Get to know the company! Research ADT and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Solutions Technician, you'll need to build relationships with customers. Role-play common scenarios with friends or family to boost your confidence and refine your customer service approach.
✨Tip Number 3
Show off your practical skills! If you have any experience with hand and power tools, make sure to highlight that in conversations. You could even bring examples of past projects to discuss during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the ADT team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Solutions Technician in London
Some tips for your application 🫡
Show Your Passion for Security:When writing your application, let us know why you're excited about starting a career in the security industry. Share any relevant experiences or interests that highlight your enthusiasm for protecting what matters most to people.
Highlight Your Practical Skills:Make sure to mention any hands-on experience you have with tools or technology. We love candidates who can demonstrate their ability to work with hand and power tools, so don’t hold back on showcasing your practical skills!
Emphasise Customer Service Skills:Since delivering a high-class customer experience is key for us, include examples of how you've gone the extra mile for customers in the past. This will show us that you understand the importance of building relationships and exceeding expectations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Johnson Controls
✨Know Your Stuff
Familiarise yourself with the security products you'll be working with, like intruder alarms and CCTV systems. Understanding how these systems function will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be ready to share examples of how you've provided excellent customer service in the past. Think about times when you went the extra mile to solve a problem or build a relationship with a customer.
✨Demonstrate Reliability and Self-Motivation
The company values reliability and self-motivation, so come prepared with examples that showcase these traits. Talk about situations where you worked independently or took the initiative to complete a task without being prompted.
✨Be Tech-Savvy
Since you'll be using technology like smartphones and tablets, make sure to highlight your comfort level with these devices. If you have experience with any specific tools or software relevant to the job, mention that too!
