CCTV Technical Support Engineer in London

Sensormatic Solutions, a unit of Johnson Control, is a leading global provider of integrated performance and security solutions for retailers, currently deployed in more than 80 percent of the world's leading retailers. Sensormatic streamlines in-store operations and provides customers with seamless, personalized shopping experiences. Over the past 50 years, our solutions have kept hundreds of millions of people safe. We establish connections and fill information gaps to provide retail companies with a global, instantaneous, and determining view of inventory, customers, store staff and the business environment. We protect assets and people by helping to ensure a safe environment throughout the entire customer journey.

The Technical Support Engineer oversees providing expert technical support on the different technologies of the Company, in the field of Electronic Security: CCTV, Intrusion, EAS and Access Control, both to the end customer of Retail & Building Solutions, and to the different departments of the company.

Responsibilities:

• Provide technical support for the commissioning, reactive and maintenance of CCTV systems
• Assist field technicians in the installation and maintenance of CCTV technologies, according to business strategies.
• Ensure full customer satisfaction, performing an adequate support process: monitoring, documentation.
• Download and share CCTV footage for investigation purposes.
• Remote diagnostics for CCTV health checks
• Remote support to triage reactive call outs
• Remote resolution of CCTV faults

What we look for:

• Technical education, for example vocational upper secondary qualification in electronics, information technology & communications, electrical engineering, or automation technology.
• Previous technical experience in EAS and RFID technology.
• Willingness to travel internationally over 30%.
• English, advance level is a must.

Skills:

• Logical problem-solver
• Hands-on approach
• Strong communication to present and explain complex technical issues.
• Excellent troubleshooting and problem-solving skills.

What we offer:

Johnson Control offers an interesting compensation package according to your qualification and experience. You can enjoy an attractive package of social benefits such as life and accident insurance, and the possibility of opting for Flexible Remuneration, which allows obtaining external services, at agreed prices and with significant tax exemptions by contracting medical insurance, childcare check and food tickets. In addition to our salary policy, job stability, training, the possibility of professional development, and an excellent work environment, are part of our employee benefits package. Working with us you will be part of a global company that welcomes diversity, rewards work well done and inspires people to achieve their best. In an environment that is constantly evolving, we will put the pillars so that you can develop a professional path that is as unique as you. As a member of our team, you will have the opportunity to make a difference. The world is waiting for you, and so are we.

Who we are:

At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers, and manufacturing. With a global team of 105,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission.