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- Tasks: Provide technical support for innovative CCTV and EAS solutions to major retail customers.
- Company: Join Johnson Controls, a global leader in retail technology solutions.
- Benefits: Competitive pay, flexible benefits, job stability, and professional development opportunities.
- Why this job: Make a real impact in the retail industry while working with cutting-edge technology.
- Qualifications: Experience in EAS and RFID technology, plus a full driver's license.
- Other info: Dynamic work environment with opportunities for career growth and ongoing training.
The predicted salary is between 36000 - 60000 £ per year.
Sensormatic Solutions helps retailers deliver seamless, personalized experiences through data-driven decision-making across their enterprise. We connect and bridge gaps in retail operations to provide real-time insights into inventory, shoppers, associates, and the retail environment. Our solutions ensure asset and people protection by creating a secure environment throughout the customer journey.
Our connected, scalable solutions and strategic insights help retailers confidently embrace the future by integrating online, mobile, and in-store shopping into smooth, personalized experiences. We enable retailers to stay ahead of change, ensuring merchandise availability, empowered associates, and safe, flexible shopping experiences.
What you will do
As Field Technical Service, you'll provide technical support for innovative EAS (Electronic Article Surveillance), RFID, and CCTV solutions to our major retail customers worldwide. You'll need strong problem-solving abilities and a customer-focused mindset.
How you will do it
- Support the sizing, installation, maintenance, and operation of technological resources while ensuring quality, timely technical support through teamwork and customer service.
- Provide technical support for all Johnson Controls products at customer sites and to internal staff (call centre, administrative support, Field Ops Technicians).
- Develop and test new solutions. Create manuals and product guides.
- Perform technical support for company systems and services, including maintenance, updates, evaluations, device installations, and product improvements.
- Handle Level 2 incident resolution and troubleshooting.
- Support field technicians with technology installation and maintenance according to business strategies.
- Analyse new product launches, validate implementations, and train teams on product deployments. Contribute to new project development.
- Drive customer satisfaction through comprehensive support: monitoring, documentation, and escalation.
What we look for
- Previous experience in a related industry.
- Previous technical experience in EAS and RFID technology.
- Full driver's license and willingness to travel.
What we offer
Johnson Controls provides a competitive compensation package based on your qualifications and experience. Our benefits include life and accident insurance, plus Flexible Remuneration options for tax-advantaged services like medical insurance, childcare vouchers, and meal allowances. Beyond competitive pay, we offer job stability, professional development opportunities, ongoing training, and an excellent work environment.
Join us to be part of a global company that values diversity, rewards excellence, and inspires people to achieve their best. In our evolving environment, we'll help you build a unique career path. As a team member, you'll have the opportunity to make real impact. The world is waiting for you, and so are we.
For more information, visit www.johnsoncontrols.com
CCTV Service Engineer in London employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CCTV Service Engineer in London
✨Tip Number 1
Get to know the company inside out! Research Johnson Controls and their products, especially in EAS, RFID, and CCTV. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your problem-solving skills! Since this role requires strong technical support abilities, think of scenarios where you've successfully resolved issues in the past. Be ready to share these examples during interviews.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and might even give you tips on how to stand out in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Johnson Controls.
We think you need these skills to ace CCTV Service Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the CCTV Service Engineer role. Highlight any relevant technical experience, especially in EAS and RFID technology, to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your problem-solving abilities can contribute to our customer-focused mindset at StudySmarter.
Showcase Your Technical Skills: Don’t forget to mention any hands-on experience you have with CCTV systems or similar technologies. We love seeing candidates who can demonstrate their technical prowess and willingness to learn new solutions.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Johnson Controls
✨Know Your Tech
Make sure you brush up on your knowledge of EAS, RFID, and CCTV technologies. Be ready to discuss how you've used these systems in the past and any troubleshooting experiences you've had. This will show that you're not just familiar with the tech but can also handle real-world problems.
✨Customer-Centric Mindset
Since the role is heavily focused on customer support, think of examples where you've gone above and beyond for a customer. Prepare to share stories that highlight your problem-solving skills and how you’ve ensured customer satisfaction in previous roles.
✨Teamwork Makes the Dream Work
This position requires collaboration with field technicians and internal staff. Be ready to talk about your experience working in teams, how you communicate technical information clearly, and how you support your colleagues in achieving common goals.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company’s approach to new product development or how they ensure quality in their services. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
