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For Companies At a Glance
- Tasks: Support key account customers with exceptional service via phone, email, and digital channels.
- Company: Join a friendly team at a leading company focused on customer satisfaction.
- Benefits: Enjoy competitive salary, generous leave, and exclusive discounts.
- Other info: Great career growth opportunities and a supportive work culture.
- Why this job: Make a real impact by resolving customer issues and improving service delivery.
- Qualifications: Strong communication skills and experience in fast-paced B2B environments.
The predicted salary is between 30000 - 40000 £ per year.
This role supports the smooth delivery of all aspects of service to our strategic key account customers. Providing them with exceptional customer service through a number of communication channels whilst liaising directly with our key accounts sales teams.
What we offer
- Competitive Salary: Reflecting your skills and experience
- Generous Leave: 25 days annual leave (pro-rated in hours) + time off in lieu for Bank Holidays worked
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits:
- Pension plan (up to 7% employer match)
- Life assurance
- Employee assistance program
- Referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
What You Will Do
- Manage and respond to FM enquiries across phone, email, and digital channels
- Resolve complaints and feedback at first contact or escalate appropriately
- Collaborate with internal teams to troubleshoot and resolve service issues
- Monitor and meet KPIs, SLAs, and quality standards to drive customer satisfaction
- Support daily routines and contribute to continuous service improvement
What We Look For
- Clear and confident communication skills
- Strong time management and multitasking abilities
- Experience in fast-paced environments and B2B customer service
- A collaborative mindset and solution-oriented approach
- Familiarity with FM operations and large corporate clients (desirable)
You will be joining a friendly, supportive team where colleagues genuinely help each other succeed. If you're looking for a role where you can grow, feel valued, and enjoy coming to work—this could be just the opportunity for you.
Key Account Desk Advisor employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Desk Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves liaising with key accounts, being clear and confident in your speech is crucial. Try mock interviews with friends or use online resources to sharpen your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral—definitely a win!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace Key Account Desk Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Key Account Desk Advisor role. Highlight your experience in customer service and any relevant skills that match what we’re looking for. This shows us you’re genuinely interested and have done your homework!
Show Off Your Communication Skills: Since this role involves a lot of communication, don’t shy away from showcasing your clear and confident communication skills. Use examples from your past experiences where you’ve successfully resolved issues or collaborated with teams.
Be Specific About Your Experience: When detailing your work history, focus on your experience in fast-paced environments and B2B customer service. We want to see how you’ve managed time and multitasked effectively, so give us the juicy details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy—just a few clicks and you’re done!
How to prepare for a job interview at Johnson Controls
✨Know Your Key Accounts
Before the interview, take some time to research the company's key accounts and their specific needs. Understanding their business will help you demonstrate how you can provide exceptional service and support to these clients.
✨Showcase Your Communication Skills
Since this role requires clear and confident communication, practice articulating your thoughts clearly. Consider preparing examples of how you've successfully resolved customer issues in the past, as this will highlight your ability to manage enquiries effectively.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss situations where you've had to troubleshoot or resolve service issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your collaborative mindset and solution-oriented approach.
✨Familiarise Yourself with KPIs and SLAs
Understanding key performance indicators and service level agreements is crucial for this role. Brush up on what they mean and think about how you've met or exceeded similar standards in your previous roles, as this will show your commitment to driving customer satisfaction.