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- Tasks: Support customers globally with technical issues and create helpful resources.
- Company: Join Johnson Controls, a leader in innovative technology across 150+ countries.
- Benefits: Gain hands-on experience, work in a diverse environment, and grow your career.
- Why this job: Be part of a team that values innovation and offers real-world impact.
- Qualifications: Must be an undergraduate studying IT or software engineering.
- Other info: This is a 12-month placement in Belfast, perfect for gaining valuable industry experience.
WHO WE ARE: Johnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. We build intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work together seamlessly. Bring your passion for innovation, and we will challenge you to help us build a better tomorrow. BEGIN YOUR CAREER WITH A FOCUS ON TOMORROW! POSITION: Level 3 Customer Support Administration Intern You will be working in the Technical Support and Training department which specializes in the support of security and video surveillance products for buildings. Our expert products include IP cameras, Network Video Recorders and Video Management Systems. With this combination of hardware and software, video and CCTV systems has never been more intuitive. We are truly a global company that embraces diversity, rewards hard work and encourages people to reach for more. In an environment that is constantly evolving, we will set the foundation for you to grow and chart a career path that is as outstanding as you are. RESPONSIBILITIES: Work as part of the Customer Support Team in supporting Johnson Controls business customers worldwide Build technical support resources in the format of documentation and videos for our Customer Support Portal website Develop E-Learning content for our Moodle platform using simulations and videos Develop and maintain the American Dynamics Support Portal website Provide technical support in Linux and Microsoft operating systems and applications Participate in conferences and customer demonstrations to showcase our products Install and configure hardware, software and related IT equipment and devices Upgrade and test customer equipment on customer sites ESSENTIAL QUALITIES: Excellent problem-solving, interpersonal and analytical skills Ability to communicate clearly and work optimally as part of a team Experience with Windows XP/7/10/11 or Linux Experience in working with customers A willingness to learn new skills and accept new challenges QUALIFICATIONS/DESIRED MAJOR: Applicants must be at undergraduate level, currently studying IT, software engineering or related degree LOCATION: Johnson Controls, 195 Airport Road West, Belfast, BT3 9ED DURATION: 12-month student placement
Johnson Controls | Technical Support Intern – 12 Month Placement | belfast employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Johnson Controls | Technical Support Intern – 12 Month Placement | belfast
✨Tip Number 1
Familiarize yourself with the specific products and technologies that Johnson Controls offers, especially in the realm of security and video surveillance. Understanding IP cameras, Network Video Recorders, and Video Management Systems will give you a significant edge during interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've tackled technical challenges in the past. Be ready to discuss these experiences in detail, as they are crucial for the Technical Support Intern role.
✨Tip Number 3
Since the role involves creating technical support resources, consider developing a small project or presentation that demonstrates your ability to create clear documentation or e-learning content. This will highlight your initiative and relevant skills.
✨Tip Number 4
Engage with online communities or forums related to Linux and Microsoft operating systems. This not only enhances your knowledge but also shows your commitment to learning and staying updated in the field, which is essential for this internship.
We think you need these skills to ace Johnson Controls | Technical Support Intern – 12 Month Placement | belfast
Some tips for your application 🫡
Understand the Company: Familiarize yourself with Johnson Controls and their products, especially in the realm of security and video surveillance. This knowledge will help you tailor your application to reflect your understanding of their business.
Highlight Relevant Skills: Emphasize your problem-solving, interpersonal, and analytical skills in your CV and cover letter. Mention any experience you have with Windows or Linux operating systems, as well as your willingness to learn new technologies.
Showcase Your Education: Clearly state your current educational status, including your major and any relevant coursework. This is crucial since they are looking for undergraduate students in IT or software engineering.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are interested in the Technical Support Intern position. Discuss how your background and skills align with the responsibilities outlined in the job description.
How to prepare for a job interview at Johnson Controls
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology and innovation during the interview. Johnson Controls values candidates who are eager to learn and contribute to building intelligent solutions.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled technical challenges in the past. Highlight your analytical skills and ability to work through problems, as these are essential qualities for the role.
✨Familiarize Yourself with Their Products
Research Johnson Controls' security and video surveillance products, such as IP cameras and Network Video Recorders. Being knowledgeable about their offerings will show your genuine interest in the position.
✨Emphasize Teamwork and Communication
Since the role involves working as part of a customer support team, be ready to discuss your experiences collaborating with others. Highlight your interpersonal skills and ability to communicate clearly with both team members and customers.
