At a Glance
- Tasks: Coordinate installation schedules and ensure a smooth customer experience.
- Company: Join a dynamic team at a leading service provider.
- Benefits: Competitive salary, generous leave, and exclusive discounts.
- Other info: Full training provided with excellent career growth opportunities.
- Why this job: Great opportunity to develop skills in a fast-paced environment.
- Qualifications: Strong customer service focus and good organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for an organised and proactive Subscriber Installation Planner to support our installation operations. You’ll play a key role in coordinating schedules, keeping appointments on track, and ensuring a smooth customer experience. Full training will be provided, making this a great opportunity for someone keen to develop in a fast‑paced, team‑focused environment.
What we offer
- Competitive Salary: Reflecting your skills and experience
- Generous Leave: 25 days annual leave (pro‑rated in hours)
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits: Pension plan (up to 7% employer match), life assurance, employee assistance program, referral scheme
- Exclusive Discounts: High street brands, cycle‑to‑work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
What You’ll Do
- Plan and schedule installation workloads to maximise efficiency
- Coordinate appointments and support customer bookings
- Work closely with Field Line Managers to resolve scheduling issues
- Provide administrative support to keep operations running smoothly
- Help identify and resolve potential issues before they impact service
What We’re Looking For
- Strong customer service focus
- Confident using computers and willing to learn new systems
- Proactive, positive attitude with a willingness to learn
- Good organisational and communication skills
Installation Scheduler & Customer Experience Planner employer: Johnson Controls
Join a dynamic team where your organisational skills will shine as an Installation Scheduler & Customer Experience Planner. We pride ourselves on fostering a supportive work culture that prioritises employee growth, offering comprehensive training and extensive career development opportunities. With competitive salaries, generous leave policies, and exclusive discounts, we ensure our employees feel valued and motivated in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Installation Scheduler & Customer Experience Planner
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can lead to insider tips and maybe even a referral!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to scheduling and customer service. Role-playing with a friend can help you feel more confident.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Installation Scheduler & Customer Experience Planner
Some tips for your application 🫡
Show Your Organisational Skills:In your application, highlight any experience you have with planning and scheduling. We want to see how you can keep things running smoothly, just like you would in the role of Installation Scheduler.
Emphasise Customer Service Experience:Since this role is all about ensuring a great customer experience, make sure to mention any relevant customer service roles you've had. We love seeing candidates who are passionate about helping others!
Be Proactive in Your Approach:We’re looking for someone who takes initiative, so don’t be shy about sharing examples of when you’ve gone above and beyond in previous jobs. Show us that positive attitude and willingness to learn!
Apply Through Our Website:To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way to ensure we see your amazing skills and experience right away!
How to prepare for a job interview at Johnson Controls
✨Show Off Your Organisational Skills
As an Installation Scheduler, your ability to organise and prioritise is key. Be ready to share examples of how you've successfully managed schedules or coordinated tasks in the past. This will demonstrate your proactive approach and suitability for the role.
✨Highlight Your Customer Service Experience
Since the job requires a strong customer service focus, think of specific instances where you’ve gone above and beyond for a customer. Discuss how you resolved issues or improved their experience, as this will resonate well with the interviewers.
✨Be Tech-Savvy
The role involves using various systems, so show your confidence with technology. If you have experience with scheduling software or similar tools, mention it! If not, express your eagerness to learn new systems quickly.
✨Prepare for Problem-Solving Questions
Expect questions about how you would handle scheduling conflicts or customer complaints. Prepare some scenarios where you identified potential issues and resolved them effectively. This will showcase your proactive mindset and ability to keep operations running smoothly.
