At a Glance
- Tasks: Engage customers to enhance loyalty and upgrade their home security systems.
- Company: Join a leading company in home security with a focus on customer satisfaction.
- Benefits: Competitive salary, achievable bonuses, generous leave, and exclusive discounts.
- Other info: Great career growth opportunities in a supportive team environment.
- Why this job: Make a real difference by helping customers see the value in their security systems.
- Qualifications: Strong customer service skills and a passion for advocacy.
The predicted salary is between 30000 - 40000 £ per year.
Join Us as a Customer Retentions Advisor!
Manchester – Tyco Park | Full-Time
What we offer
- Competitive Salary: Reflecting your skills and experience
- Lucrative Bonus: Very achievable target based bonus scheme
- Generous Leave: 25 days annual leave (pro-rated in hours)
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits:
- Pension plan (up to 7% employer match)
- Life assurance
- Employee assistance program
- Referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
- Free car parking onsite
What you will do
As the Customer Loyalty Advisor you will focus on the retention of customers by valued conversations to help the customer get the best out of their systems and see value for money in the product. You will also be responsible for upgrading our customers to the latest equipment available using value-driven conversations. Your mission is to reduce churn, enhance customer satisfaction, and drive loyalty by helping customers see the long-term value of their home security systems.
How you will do it
- Deliver a retention rate of 65% a month based on saving our customers from leaving us.
- Retain customers using conversational skills so we don’t offer high discounts just to retain. Help customers see value for money in the product.
- Deliver an upgrade target every month and utilize the skills trained to upgrade our customer to the best system available.
What we look for
Must-Haves:
- Passion for customer advocacy and team development.
- High level of customer service experience.
- Strong negotiation and communication skills.
- Ability to analyze data and translate insights into actionable strategies.
Nice-To-Haves:
- Proven experience in telesales or customer retention, ideally in home security or subscription-based services.
- Experience with CRM systems and telesales performance tools.
Inside Sales Advisor employer: Johnson Controls
At Johnson Controls, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Manchester that fosters personal and professional growth. With competitive salaries, generous leave policies, and extensive career development opportunities, we empower our Inside Sales Advisors to thrive while enjoying exclusive discounts and a supportive environment. Join us to make a meaningful impact in customer retention and satisfaction, all while benefiting from our comprehensive employee benefits package.
StudySmarter Expert Advice🤫
We think this is how you could land Inside Sales Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your conversational skills! Role-play with a friend or in front of a mirror. Focus on how you can help customers see the value in their products, just like you'll need to do as a Customer Loyalty Advisor.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at StudySmarter!
We think you need these skills to ace Inside Sales Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant sales achievements to show us you're the right fit for the Inside Sales Advisor role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about customer advocacy and how your previous experiences align with our mission. Be genuine and let your personality shine through—this is your chance to make a great first impression!
Showcase Your Communication Skills:Since strong communication is key for this role, ensure your application is clear and concise. Use professional language but keep it friendly—after all, we want to see how you connect with customers even before you join us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Johnson Controls
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of customer retention and the home security industry. Research the company’s products and services so you can speak confidently about how you can help customers see their value.
✨Show Off Your Skills
Prepare to demonstrate your negotiation and communication skills during the interview. Think of examples from your past experiences where you successfully retained a customer or resolved a conflict. This will show them you have what it takes to excel in the role.
✨Be Data Savvy
Since the role involves analysing data to drive strategies, brush up on your analytical skills. Be ready to discuss how you've used data in previous roles to improve customer satisfaction or retention rates. This will highlight your ability to translate insights into action.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company’s approach to customer loyalty and retention. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.
