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- Tasks: Monitor CCTV/Alarm activations and provide top-notch customer support.
- Company: Join Envision Intelligent Solutions, a dynamic security systems provider.
- Benefits: Enjoy flexible hours, competitive pay, and a comprehensive benefits package.
- Why this job: Make a real impact in a supportive team while building your career.
- Qualifications: Strong communication skills and ability to work under pressure.
- Other info: Access to training and career development opportunities in a collaborative environment.
The predicted salary is between 12 - 15 £ per hour.
Envision Intelligent Solutions, a Johnson Controls company, is a security systems provider specialising in the rental market, supported by our in‑house CAT1 Alarm Receiving Centre in Craigavon. We are professional, agile, and innovative—rewarding hard work and encouraging people to grow. In our constantly evolving environment, you’ll have the foundation to build a career as unique as you are. Join us and make an impact that truly matters.
We are currently looking for a Part-time Customer Support Operator to join our team. In this part-time, permanent position you will cover busy periods in the Centre and will be located in Silverwood Business Park, Craigavon, BT66 6SY.
What we offer:
- A guaranteed number of hours per month and the following working hours: 7AM-10AM; 5PM-9PM, or either or both; Monday to Friday.
- Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products.
- Paid Annual Leave, plus bank holidays (Holiday buy back option available).
- Extensive product and on the job/cross training opportunities with outstanding resources available.
- Encouraging and collaborative team environment.
- Career development through various career ladders including Customer Service.
- Dedication to safety through our Zero Harm policy.
- Access to business resource groups.
What you will do:
- Monitor, interrogate and respond to CCTV/Alarm activations, including escalation and reporting.
- Answer intercoms and inbound telephone calls professionally, quickly and effectively.
- Effectively use the telephone systems and follow the guidance of the company policy and procedures.
- Support the Control Room Supervisors and in their absence to take control of the operations (subject to training).
- Monitor and handle all incoming CCTV/Alarm activations for mobile patrol vehicles and dispatch mobile response teams accordingly.
- Report any operational difficulties and problems to the supervisor on duty.
What we look for:
- The ability to work under pressure, to be self-motivated and able to work independently or as a team member.
- The ability to prepare letters, reports and documents in an accurate and concise manner.
- The ability to communicate diplomatically and effectively, both verbally and in writing.
- Sufficient investigative skills to identify the root cause of any problems identified.
- SIA (Security Industry Authority) CCTV license desirable however this can be provided via the in house training team.
- IT literacy and a minimum of grade C in English and Maths.
Part-time Customer Support Operator in Hillsborough employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-time Customer Support Operator in Hillsborough
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Envision Intelligent Solutions. Understand their values and what they do. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the job description, especially your ability to work under pressure and communicate effectively.
✨Tip Number 3
Dress the part! Even though it's a part-time role, showing up in smart attire can make a great first impression. It shows that you take the opportunity seriously and respect the company's professional environment.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Part-time Customer Support Operator in Hillsborough
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond just your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your relevant experience and skills that match what we're looking for in a Part-time Customer Support Operator. This shows us you’ve done your homework!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant, and make sure to proofread for any typos or errors before hitting send.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Johnson Controls
✨Know the Company Inside Out
Before your interview, take some time to research Envision Intelligent Solutions and Johnson Controls. Understand their values, mission, and the specific role of a Customer Support Operator. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Support Operator, effective communication is key. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Practising clear and concise responses will demonstrate your ability to communicate diplomatically, which is crucial for this role.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to identify and solve problems under pressure. Be ready to discuss these during the interview, as the ability to investigate and find root causes is essential for the position. Highlighting your investigative skills will set you apart from other candidates.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team environment, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.