At a Glance
- Tasks: Be the go-to person for all Facilities Management enquiries and ensure smooth operations.
- Company: Join Johnson Controls, a leader in industrial machinery manufacturing with a focus on innovation.
- Benefits: Enjoy 25 days holiday, competitive salary, and a comprehensive benefits package including discounts.
- Other info: Access extensive training resources and career development opportunities in a supportive team.
- Why this job: Gain valuable experience in a collaborative environment while making a real impact on customer satisfaction.
- Qualifications: Looking for strong communicators with multitasking skills; experience in fast-paced settings is a plus.
The predicted salary is between 30000 - 42000 £ per year.
As a Facilities Management Helpdesk Coordinator, you will be the main point of contact for FM enquiries, ensuring a smooth process from start to finish. Your key responsibilities include:
- Managing and responding to customer enquiries across multiple channels (phone, email, digital).
- Handling complaints, resolving issues, or escalating where necessary.
- Collaborating with internal teams to ensure efficient resolution of customer issues.
- Meeting and exceeding Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and quality standards.
- Supporting day-to-day processes to maintain an efficient helpdesk function.
What We Offer
- Competitive salary
- 25 days holiday + Bank Holidays and sick pay
- Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products
- Extensive product and on the job/cross training opportunities with outstanding resources available
- Encouraging and collaborative team environment
- Career development through various career ladders
- Dedication to safety through our Zero Harm policy
- Access to business resource groups
- Training on our company values
How You Will Do It
- Provide clear communication and updates to customers and internal teams.
- Prioritize tasks based on urgency and impact.
- Use product and service knowledge to address issues and escalate when necessary.
- Work collaboratively with various departments to ensure service targets are met.
What we look for
- Experience in a fast-paced environment
- Exceptional communication skills (across phone, email, and digital platforms)
- Strong organizational skills with the ability to multitask and prioritize
- Ability to work under pressure and meet deadlines
Preferred
- Experience working with large corporate clients or FM companies
- Account management skills
- Experience with B2B customers
FM Helpdesk Coordinator in Manchester employer: Johnson Controls
At Johnson Controls, we pride ourselves on being an excellent employer, offering a competitive salary and a comprehensive benefits package that includes 25 days of holiday, pension schemes, and employee discounts. Our collaborative work culture fosters career development through extensive training opportunities and a commitment to safety with our Zero Harm policy, making it an ideal environment for those looking to grow in the Facilities Management sector in Manchester.
StudySmarter Expert Advice🤫
We think this is how you could land FM Helpdesk Coordinator in Manchester
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Facilities Management Helpdesk Coordinator. Understanding the nuances of managing customer enquiries and resolving issues will help you demonstrate your knowledge during any discussions.
✨Tip Number 2
Brush up on your communication skills, especially for phone and email interactions. Practising how to convey information clearly and concisely can set you apart, as this role heavily relies on effective communication.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks in a fast-paced environment. This will highlight your ability to prioritise and multitask, which is crucial for this position.
✨Tip Number 4
Research the company’s values and their approach to customer service. Being able to align your personal values with theirs during conversations can demonstrate your commitment to their mission and culture.
We think you need these skills to ace FM Helpdesk Coordinator in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in facilities management or customer service. Emphasise your communication skills and ability to handle enquiries across different channels, as these are key for the FM Helpdesk Coordinator role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your understanding of the role and the company. Mention specific examples of how you've managed customer enquiries or resolved issues in previous positions, demonstrating your problem-solving skills.
Highlight Relevant Skills:In your application, clearly outline your organisational skills and ability to multitask. Provide examples of how you've worked under pressure and met deadlines, as these are crucial for success in this fast-paced environment.
Show Enthusiasm for the Role:Express your enthusiasm for the position and the company in your application. Mention why you are interested in working with Johnson Controls and how you align with their values, particularly their commitment to safety and collaboration.
How to prepare for a job interview at Johnson Controls
✨Showcase Your Communication Skills
As a Helpdesk Coordinator, exceptional communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, whether through examples of past experiences or by engaging in a mock conversation during the interview.
✨Highlight Your Organisational Skills
The role requires strong organisational skills and the ability to multitask. Share specific instances where you successfully managed multiple priorities or resolved issues under pressure, showcasing your ability to stay organised.
✨Familiarise Yourself with KPIs and SLAs
Understanding Key Performance Indicators and Service Level Agreements is crucial for this position. Research these concepts and be ready to discuss how you would meet or exceed them in your role, demonstrating your commitment to quality service.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples from your past experiences where you handled customer complaints or collaborated with teams to resolve issues, and be ready to explain your thought process.
