At a Glance
- Tasks: Service and maintain fire extinguishers while ensuring compliance with safety standards.
- Company: Join Johnson Controls, a leader in fire safety solutions.
- Benefits: Enjoy competitive pay, overtime, a company vehicle, and 25 days holiday.
- Other info: Work independently in a fixed site environment with a focus on customer satisfaction.
- Why this job: Be part of a supportive team with great training and long-term career growth.
- Qualifications: Experience in servicing fire extinguishers is preferred; training provided for the right candidate.
The predicted salary is between 30000 - 42000 £ per year.
Fire Alarm Service Engineer – Static Site (Kent)
Johnson Controls is hiring a Fire Alarm Service Engineer for a static on‑site role at a major facility in Ashford, Kent. We are seeking a candidate with strong experience in fire alarm systems, along with a willingness to develop further in gas suppression technologies.
What You Will Do
You will join a dedicated on‑site team responsible for the servicing, preventative maintenance, routine servicing, fault‑finding, and remedial works associated with site‑wide fire detection, gas suppression, and passive/mechanical fire protection systems. Daily client interaction is required to ensure smooth operations, clear communication, and adherence to strict site safety and operational protocols.
Typical Systems Include
- Conventional & addressable fire detection and alarm systems
- Networked systems and graphical interfaces
- Gas extinguishing systems (Argonite, CO₂, Inergen, Novec)
- Mechanical fire suppression equipment
You will take personal ownership of service delivery, quality, and safety, acting as a role model for best practice and advising the client on remedial actions and potential system upgrades.
What We Offer
- Competitive salary and commission scheme
- Overtime rates and door‑to‑door travel time
- Call‑out rota payment
- Engineer incentive plan
- Company vehicle, fuel card, and full PPE
- 25 days paid holiday plus bank holidays, with the option to purchase additional days
- Paid sick leave
- Matched pension contributions, life assurance, and employee assistance programme
- Discounts on high street brands and Johnson Controls security products
- Cycle‑to‑work scheme and employee referral scheme
- Access to business resource groups
- Extensive on‑the‑job and cross‑training opportunities with outstanding resources
- Training on Johnson Controls values, systems, and products
- All equipment required to complete your work
- Long‑term career development and progression pathways
- Supportive, collaborative team environment promoting work–life balance and wellbeing
How You Will Do It
- Service, maintain, and fault‑find on fire detection and fire alarm systems
- Receive training and development in gas suppression and mechanical suppression systems
- Carry out integrity testing (training provided if required)
- Complete all service documentation accurately using an iPad and service software
- Liaise with the client to obtain permits to work and ensure compliance with site procedures
- Attend mandatory training and maintain required certifications
- Support occasional mechanical and passive fire protection tasks
- Participate in the on‑call rota on a rotating weekly basis
- Identify, escal ate, and report health and safety concerns promptly
- Conform to all QEHS regulations and contribute to a zero‑harm workplace
- Sign onto RAMS, PPE requirements, toolbox talks, van audits, and accident investigations
- Take part in internal technical audits and continuous improvement activities
- Coach and support apprentices and new starters
- Act as a key link between the client and the Field Line Manager, ensuring clear communication of completed works and outstanding actions
- Represent Johnson Controls with professionalism, accountability, and inclusivity
Required
What We Look For
- Proven experience working with fire detection and fire alarm systems
- Experience within a service‑focused business
- Good understanding of gas suppression systems and their maintenance
- Technical knowledge of fire legislation, standards, and associated field devices
- Integrity testing experience (or willingness to train)
- Excellent communication and customer service skills
- Strong IT literacy
- Full UK driving licence
- Ability to work independently and as part of a team
- Willingness to travel for training
- Ability to participate in the out‑of‑hours callout rota
- Ability to pass enhanced security vetting (Disclosure Scotland, enhanced screening, high‑security site checks)
Desirable
- Experience coaching or developing others
- Experience working on high‑hazard or critical‑infrastructure sites
Fire Alarm Service Engineer employer: Johnson Controls
At Johnson Controls, we pride ourselves on being an excellent employer, offering a competitive salary and a comprehensive benefits package that includes generous holiday allowances and career development opportunities. Our supportive and collaborative team environment in Ashford, Kent, fosters personal growth and ensures that our employees are equipped with the necessary training and resources to excel in their roles, all while promoting a strong commitment to safety and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Fire Alarm Service Engineer
✨Tip Number 1
Familiarise yourself with British Standards, particularly BS5306, as this is crucial for the role. Understanding these standards will not only help you in your day-to-day tasks but also demonstrate your commitment to compliance during interviews.
✨Tip Number 2
Highlight any previous experience you have with fire safety equipment, especially if you've worked with portable fire extinguishers. Be ready to discuss specific scenarios where you ensured compliance and customer satisfaction.
✨Tip Number 3
Prepare to showcase your communication skills by thinking of examples where you've successfully resolved customer queries or issues. This will be key in demonstrating your ability to provide excellent customer service.
✨Tip Number 4
Since this role requires working independently, think about times when you've successfully managed tasks on your own. Be ready to share these experiences to illustrate your self-motivation and attention to detail.
We think you need these skills to ace Fire Alarm Service Engineer
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of the Fire Alarm Service Engineer position. Tailor your application to highlight relevant experience and skills that match what Johnson Controls is looking for.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous experience you have with servicing fire extinguishers or similar equipment. Mention specific qualifications, such as being BS5306 qualified, and any customer service experience that showcases your communication skills.
Showcase Your Skills:Make sure to include examples of your attention to detail and commitment to health and safety in your application. Use specific instances where you ensured compliance with regulations or provided excellent customer service.
Craft a Strong Cover Letter:Write a compelling cover letter that not only summarises your qualifications but also expresses your enthusiasm for the role and the company. Mention why you want to work for Johnson Controls and how you align with their values.
How to prepare for a job interview at Johnson Controls
✨Know Your Standards
Familiarise yourself with British Standards, particularly BS5306, as this is crucial for the role. Being able to discuss these standards confidently will show your expertise and commitment to compliance.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. This position requires strong communication skills, so be ready to showcase your ability to resolve queries professionally.
✨Highlight Relevant Experience
If you have previous experience servicing fire extinguishers or related equipment, make sure to highlight this during the interview. Discuss specific tasks you’ve performed and any relevant qualifications you hold.
✨Showcase Your Attention to Detail
Since this role demands a high level of detail orientation, prepare to discuss situations where your attention to detail made a difference. This could include completing service paperwork accurately or ensuring compliance with safety standards.
