At a Glance
- Tasks: Install security systems like alarms and CCTV at customers' homes.
- Company: Join ADT, a trusted name in home security across the UK.
- Benefits: Enjoy a competitive salary, bonus, company van, tools, and uniform.
- Other info: Great opportunity for personal development and building customer relationships.
- Why this job: Kickstart your career in the booming security industry with full training provided.
- Qualifications: Must have a full UK manual driver’s license and practical skills with tools.
The predicted salary is between 25000 - 30000 £ per year.
Customer Solutions Technicians are field based and are required to carry out the installation of security products at the premises of our residential customers for our fire & Security brand ADT. These systems include intruder alarm, video doorbell and CCTV systems. Training and certification will be provided as part of ADT’s Customer Solutions Technician development program. This is an excellent opportunity for someone who is looking to start a career in the Security industry. All of our technicians undergo full paid training. In addition to this you will also receive company van, uniform and tools to do the job with a basic salary and competitive incentive scheme. ADT are the name people trust to protect what’s precious to them. We safeguard over 210,000 UK properties and more than 2,000 new customers each month put their faith in us.
Install and commission systems, building upon your knowledge of Intruder Alarms, CCTV, Doorbell and Access Control Systems. Go the extra mile to deliver a high class customer experience by providing a high standard of customer service. Problem solving whilst building customer relationships and identifying sales opportunities from which you can earn personal reward. Be reliable, trustworthy, self‑motivated with the ability to work alone as well as in a team. Promotion of JCI as a market leader, with a positive brand image, by presenting customers with a positive image of JCI employees through your behaviours (in accordance with Johnson Controls values). Ability to keep accurate records, comprehensive mileage and expenses documentation and timesheets. Able to undertake other reasonable duties as requested by line manager.
Essential
- Full UK manual driver’s license.
- Have the ability to carry and climb ladders and to work at height.
- Have practical skills to work with hand and power tools.
- Ability to work safely and responsibly to avoid injuries, damage to property, loss of unused materials and to clean up any debris from your work returning faulty and unused equipment for correct disposal.
- Be reliable, trustworthy, self‑motivated with the ability to work alone as well as in a team.
- Have excellent communication, relationship building skills and able to exceed customer expectations.
- Be familiar with the use of technology like smartphones, tablets and PCs.
- A security check will be performed once an offer has been made to the successful candidate.
Preferred
- Electrical experience/qualifications.
- Previous experience in installing/servicing in a residential environment.
What You Will Get
- Basic salary plus bonus
- Pension
- Company van, tools, uniform
- Personal development
Field Security Installer and Customer Solutions Tech employer: Johnson Controls
At ADT, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee development through comprehensive training and certification programmes. Our Field Security Installers enjoy competitive salaries, performance-based incentives, and the provision of essential tools and a company van, all while contributing to the safety of over 210,000 UK properties. Join us in a rewarding career where your skills are valued, and you can grow within a trusted brand known for its commitment to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Field Security Installer and Customer Solutions Tech
✨Tip Number 1
Get to know the company! Research ADT and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your installation skills! If you have any experience with security systems or similar tech, brush up on those skills. Being able to demonstrate your practical knowledge can really set you apart from other candidates.
✨Tip Number 3
Show off your customer service skills! Since this role is all about delivering a high-class customer experience, think of examples where you've gone the extra mile for customers in the past. Share these stories during your interview!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about landing the job with us at ADT.
We think you need these skills to ace Field Security Installer and Customer Solutions Tech
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant skills and experiences that match the job description. We want to see how your background aligns with the role of a Customer Solutions Technician, so don’t be shy about showcasing your practical skills and any previous experience in installations or customer service.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the security industry and why you’re excited about joining ADT. We love seeing candidates who are passionate and eager to learn, so let your personality come through!
Showcase Problem-Solving Skills:In your application, mention specific examples where you've successfully solved problems or provided excellent customer service. We’re looking for self-motivated individuals who can go the extra mile, so share those stories that demonstrate your reliability and trustworthiness.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Johnson Controls
✨Know Your Stuff
Familiarise yourself with the security products you'll be working with, like intruder alarms and CCTV systems. Being able to discuss these technologies confidently will show your enthusiasm and readiness for the role.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples of how you've provided excellent customer service in the past. Think about times when you went the extra mile to solve a problem or build a relationship.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you approach challenges. You might be asked to solve a hypothetical problem during the interview, so think through your process for troubleshooting and how you can apply that to the job.
✨Dress the Part
Even though you’ll be working in the field, make sure to dress smartly for the interview. A neat appearance shows professionalism and respect for the opportunity, which is key in making a good first impression.
