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- Tasks: Install security systems and provide top-notch customer service at residential properties.
- Company: Join ADT, a trusted name in home security with a strong reputation.
- Benefits: Enjoy a competitive salary, bonus, pension, and all the tools you need.
- Why this job: Kickstart your career in the security industry with paid training and growth opportunities.
- Qualifications: Must have a full UK manual driver's licence and practical skills with tools.
- Other info: Work independently or in a team while building valuable customer relationships.
The predicted salary is between 24000 - 36000 £ per year.
Customer Solutions Technicians are field based and are required to carry out the installation of security products at the premises of our residential customers for our fire & Security brand ADT. These systems include intruder alarm, video doorbell and CCTV systems. Training and certification will be provided as part of ADT's Customer Solutions Technician development program. This is an excellent opportunity for someone who is looking to start a career in the Security industry. All of our technicians undergo full paid training. In addition to this you will also receive a company van, uniform and tools to do the job with a basic salary and competitive incentive scheme. ADT are the name people trust to protect what’s precious to them. We safeguard over 210,000 UK properties and more than 2,000 new customers each month put their faith in us.
How you will do it:
- Install and commission systems, building upon your knowledge of Intruder Alarms, CCTV, Doorbell and Access Control Systems.
- Go the extra mile to deliver a high class customer experience by providing a high standard of customer service.
- Problem solving whilst building customer relationships and identifying sales opportunities from which you can earn personal reward.
- Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team.
- Promotion of JCI as a market leader, with a positive brand image, by presenting customers with a positive image of JCI employees through your behaviours (in accordance with Johnson Controls values).
- Ability to keep accurate records, comprehensive mileage and expenses documentation and timesheets.
- Able to undertake other reasonable duties as requested by line manager.
What we look for:
- Essential: Full UK manual driver's license.
- Have the ability to carry and climb ladders and to work at height.
- Have practical skills to work with hand and power tools.
- Ability to work safely and responsibly to avoid injuries, damage to property, loss of unused materials and to clean up any debris from your work returning faulty and unused equipment for correct disposal.
- Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team.
- Have excellent communication, relationship building skills and able to exceed customer expectations.
- Be familiar with the use of technology like smartphones, tablets and PCs.
- A security check will be performed once an offer has been made to the successful candidate.
Preferred:
- Electrical experience/qualifications.
- Previous experience in installing/servicing in a residential environment.
What you will get:
- Basic salary plus bonus
- Pension
- Company van, tools, uniform
- Personal development
Locations
Customer Solutions Technician in Edinburgh, Scotland employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Technician in Edinburgh, Scotland
✨Tip Number 1
Get to know the company inside out! Research ADT and their products, especially the security systems you'll be working with. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills! As a Customer Solutions Technician, you'll need to build relationships with customers. Role-play scenarios with friends or family to get comfortable with explaining technical details in a simple way.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've tackled challenges. Be ready to share these during interviews to demonstrate how you can go the extra mile for customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at ADT. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Solutions Technician in Edinburgh, Scotland
Some tips for your application 🫡
Show Your Passion for Security: When writing your application, let us know why you're excited about starting a career in the security industry. Share any relevant experiences or interests that connect you to the role of Customer Solutions Technician.
Highlight Your Practical Skills: Make sure to mention any hands-on experience you have with tools or technology. We love candidates who can demonstrate their ability to work safely and effectively with equipment, so don’t hold back!
Emphasise Customer Service Skills: Since delivering a high-class customer experience is key, include examples of how you've gone the extra mile for customers in the past. This will show us that you understand the importance of building relationships.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and get you started on this exciting journey with ADT!
How to prepare for a job interview at Johnson Controls
✨Know Your Stuff
Familiarise yourself with the security products you'll be working with, like intruder alarms and CCTV systems. Understanding how these systems function will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be ready to share examples of how you've provided excellent customer service in the past. Highlight any experiences where you went the extra mile to solve a problem or build a relationship.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've had to think on your feet or troubleshoot issues. This could be anything from fixing a technical problem to handling a difficult customer situation. Show them you can keep calm under pressure!
✨Be Ready for Practical Questions
Expect some hands-on questions or even a practical test related to using tools or climbing ladders. Brush up on your practical skills and be prepared to demonstrate your ability to work safely and efficiently.