At a Glance
- Tasks: Install security systems like alarms and CCTV at customers' homes.
- Company: Join ADT, a trusted name in home security across the UK.
- Benefits: Enjoy a competitive salary, bonus, company van, tools, and uniform.
- Other info: Great opportunity for personal development and building customer relationships.
- Why this job: Kickstart your career in the booming security industry with full training provided.
- Qualifications: Must have a full UK manual driving licence and practical skills with tools.
The predicted salary is between 28800 - 43200 £ per year.
Customer Solutions Technicians are field based and are required to carry out the installation of security products at the premises of our residential customers for our fire & Security brand ADT. These systems include intruder alarm, video doorbell and CCTV systems. Training and certification will be provided as part of ADTs Customer Solutions Technician development program. This is an excellent opportunity for someone who is looking to start a career in the Security industry. All of our technicians undergo full paid training. In addition to this you will also receive company van, uniform and tools to do the job with a basic salary and competitive incentive scheme. ADT are the name people trust to protect what’s precious to them. We safeguard over 210,000 UK properties and more than 2,000 new customers each month put their faith in us.
How you will do it:
- Install and commission systems, building upon your knowledge of Intruder Alarms, CCTV, Doorbell and Access Control Systems.
- Go the extra mile to deliver a high class customer experience by providing a high standard of customer service.
- Problem solving whilst building customer relationships and identifying sales opportunities from which you can earn personal reward.
- Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team.
- Promotion of JCI as a market leader, with a positive brand image, by presenting customers with a positive image of JCI employees through your behaviours (in accordance with Johnson Controls values).
- Ability to keep accurate records, comprehensive mileage and expenses documentation and timesheets.
- Able to undertake other reasonable duties as requested by line manager.
What we look for:
Essential:
- Full UK manual drivers license.
- Have the ability to carry and climb ladders and to work at height.
- Have practical skills to work with hand and power tools.
- Ability to work safely and responsibly to avoid injuries, damage to property, loss of unused materials and to clean up any debris from your work returning faulty and unused equipment for correct disposal.
- Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team.
- Have excellent communication, relationship building skills and able to exceed customer expectations.
- Be familiar with the use of technology like smartphones, tablets and PCs.
- A security check will be performed once an offer has been made to the successful candidate.
Preferred:
- Electrical experience/qualifications.
- Previous experience in installing/servicing in a residential environment.
What you will get:
- Basic salary plus bonus
- Pension
- Company van, tools, uniform
- Personal development
Customer Solutions Technician in Dunfermline employer: Johnson Controls
At ADT, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee development through comprehensive training and certification programmes. As a Customer Solutions Technician, you'll enjoy competitive salaries, a company van, and tools, all while contributing to the safety of over 210,000 UK properties. Join us in a rewarding career where your skills are valued, and you have the opportunity to grow within a trusted brand in the security industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solutions Technician in Dunfermline
✨Tip Number 1
Get to know the company inside out! Research ADT and their values, so you can show how you align with their mission during interviews. This will help us stand out as a candidate who truly understands what they’re about.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves troubleshooting and customer interaction, think of examples from your past where you’ve successfully resolved issues. We want to demonstrate that we can keep customers happy while getting the job done.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and the role. This could give us an edge in understanding what they really value in a Customer Solutions Technician.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re genuinely interested in joining the team at ADT.
We think you need these skills to ace Customer Solutions Technician in Dunfermline
Some tips for your application 🫡
Show Your Passion for Security:When writing your application, let us know why you're excited about starting a career in the security industry. Share any relevant experiences or interests that highlight your enthusiasm for protecting what matters most to people.
Highlight Your Practical Skills:Make sure to mention any hands-on experience you have with tools or installations. We love candidates who can demonstrate their ability to work safely and effectively with equipment, so don’t hold back on showcasing your practical skills!
Emphasise Customer Service Skills:Since delivering a high-class customer experience is key for us, be sure to include examples of how you've gone the extra mile for customers in the past. This will show us that you understand the importance of building relationships and exceeding expectations.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Johnson Controls
✨Know Your Stuff
Make sure you brush up on the technical aspects of security systems like intruder alarms, CCTV, and video doorbells. Familiarise yourself with common installation processes and any relevant tools you'll be using. This will show your potential employer that you're serious about the role and ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to discuss how you've provided excellent customer service in the past. Think of specific examples where you went the extra mile to solve a problem or enhance a customer's experience. This will highlight your ability to build relationships and exceed expectations.
✨Demonstrate Reliability and Team Spirit
Employers want to know they can count on you. Share examples of how you've been reliable in previous roles, whether it’s meeting deadlines or being a dependable team member. Highlight any experiences where you worked independently as well as part of a team, showcasing your versatility.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful queries about the training programme, company culture, or growth opportunities within the security industry. This shows your enthusiasm for the role and helps you determine if the company is the right fit for you.
