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- Tasks: Coordinate schedules and ensure smooth operations for our engineering team.
- Company: Join a dynamic team focused on delivering exceptional customer experiences.
- Benefits: Competitive pay, supportive work environment, and opportunities for growth.
- Other info: Great opportunity to learn and develop in the security or engineering industry.
- Why this job: Be the key player in keeping our installations running smoothly and efficiently.
- Qualifications: Strong customer service skills and a knack for organisation.
The predicted salary is between 30000 - 40000 £ per year.
Join our team as a Dispatcher / Planner and play a key role in keeping our installation operation running smoothly. You'll be the driving force behind a fully utilised engineering team—coordinating schedules, planning workloads, and ensuring customer appointments stay on track. Working closely with our Field Line Managers, you'll help resolve potential issues before they become problems, keeping no‑shows to a minimum and delivering a seamless experience for every customer.
Responsibilities
- Dispatch engineers to customer appointments, ensuring the right person gets to the right job at the right time.
- Keep engineer diaries running smoothly by balancing workloads and ensuring everyone stays productive and supported.
- Coordinate customer visits from start to finish—confirming details, planning ahead, and keeping everything on track.
- Work closely with engineers and managers to solve problems quickly, keeping customers confident and informed.
- Support the team by coordinating schedules, materials, and follow‑up visits so engineers can focus on the job.
Qualifications
- Strong customer service skills
- Confident using computers and quick to learn new systems
- Organised, proactive, and comfortable picking up the phone
Nice to haves
- Experience in scheduling, planning, or coordinating workloads
- Knowledge of the security or engineering industry
Dispatch Planner employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispatch Planner
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on a Dispatch Planner role.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to explain how your skills can keep their engineering team running smoothly. Confidence is key!
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've successfully coordinated schedules or resolved issues in the past. It’ll prove you’re the right fit for the job.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it’s a great way to stand out from the crowd.
We think you need these skills to ace Dispatch Planner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in dispatching, planning, or coordinating workloads. We want to see how your skills align with the role of a Dispatcher/Planner, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific examples of how you've successfully managed schedules or resolved issues in the past—this will help us see your potential.
Show Off Your Customer Service Skills: Since this role involves a lot of interaction with customers, make sure to highlight your strong customer service skills in your application. Share any experiences where you’ve gone above and beyond to keep customers happy—it’ll definitely catch our eye!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the other amazing opportunities we have available!
How to prepare for a job interview at Johnson Controls
✨Know the Role Inside Out
Before your interview, make sure you fully understand the responsibilities of a Dispatch Planner. Familiarise yourself with how scheduling and workload coordination works, and think about how your skills can contribute to keeping the engineering team productive.
✨Show Off Your Customer Service Skills
Since strong customer service skills are crucial for this role, prepare examples from your past experiences where you've successfully handled customer interactions. Highlight how you resolved issues and kept customers informed, as this will demonstrate your ability to maintain confidence in the service.
✨Be Ready to Discuss Problem-Solving
Think of specific instances where you've had to solve problems quickly, especially in a scheduling or planning context. Be prepared to explain your thought process and how you ensured everything stayed on track, as this will show your proactive approach.
✨Familiarise Yourself with Relevant Tools
Since you'll be using various computer systems, it’s a good idea to brush up on any relevant software or tools that might be used in dispatch planning. If you have experience with scheduling software, mention it during the interview to showcase your tech-savviness.