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For Companies At a Glance
- Tasks: Support installation teams by planning and scheduling customer appointments efficiently.
- Company: Join a leading company in the security solutions industry.
- Benefits: Enjoy competitive salary, flexible leave, and exclusive discounts.
- Why this job: Make a real difference by optimising engineer productivity and enhancing customer satisfaction.
- Qualifications: Customer service experience and computer literacy required; scheduling experience preferred.
- Other info: Great career development opportunities in a dynamic work environment.
The predicted salary is between 30000 - 42000 £ per year.
What you will do
The Planner / Dispatcher provides support to the branch Installation Teams to ensure full utilisation of engineers through planning, scheduling, and tracking of customer appointments. Working with the Field Line Managers to ensure any risk situations are resolved, ensuring customers appointments go ahead as planned, with the risk of no-shows kept to a minimum.
What we offer
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Competitive Salary:Reflecting your skills and experience.
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Generous & Flexible Leave Entitlement: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked.
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Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total annual entitlement to the equivalent of up to 35 days.
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Comprehensive Benefits:Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.
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Exclusive Discounts:With high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products.
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Career Development:Extensive opportunities for growth and advancement.
How you will do it
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Manage all inbound and outbound telephone activity, providing cover for all areas within the UK.
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Maximise engineer productivity through optimising the utilisation of available resource, ensuring diaries are fully booked and correct hours are assigned for all work
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Maximise resource utilisation, direct and sub contractor labour where available, with a view to minimising downtime/lead times
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Ordering the material in a timely manner for customers visits, liaising with third party providers to ensure lead times are understood and agreed with the customer
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Support in-field activities which the Planner can impact, such as providing job details to engineers for work the next day, payment for up sales on the day, scheduling return visits as required.
What we look for
Required
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Customer Service experience
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Computer literate
Preferred
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Scheduling / planning experience
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Industry experience
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Dispatch Coordinator employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispatch Coordinator
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Dispatch Coordinator role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to scheduling and customer service. Think of examples from your past experiences that highlight your skills in these areas. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Dispatch Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and scheduling. We want to see how your skills match what we’re looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Dispatch Coordinator role. Share specific examples of how you’ve maximised productivity or handled customer appointments in the past.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Johnson Controls
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Dispatch Coordinator. Familiarise yourself with planning, scheduling, and tracking customer appointments. Being able to discuss how you would optimise engineer productivity will show that you're serious about the role.
✨Showcase Your Customer Service Skills
Since customer service experience is key for this position, prepare examples from your past roles where you successfully handled customer interactions. Highlight any situations where you resolved issues or improved customer satisfaction.
✨Demonstrate Your Tech Savvy
As a Dispatch Coordinator, you'll need to be computer literate. Brush up on any relevant software or tools used in scheduling and planning. If you have experience with specific systems, be ready to discuss how you've used them effectively.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially around managing risks and ensuring appointments go ahead as planned. Think of scenarios where you had to make quick decisions or adapt to changes, and be ready to share those experiences.
