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For Companies At a Glance
- Tasks: Coordinate and optimise engineer schedules to ensure smooth customer appointments.
- Company: Join Johnson Controls, a leader in innovative solutions.
- Benefits: Enjoy competitive salary, flexible leave, and exclusive discounts.
- Why this job: Make a real impact by ensuring customer satisfaction and efficient operations.
- Qualifications: Customer service experience and basic computer skills required.
- Other info: Great career development opportunities in a dynamic environment.
The predicted salary is between 30000 - 42000 £ per year.
What you will do
Our Customer Service Dispatchers provide support to the branch Installation Teams to ensure full utilisation of engineers through planning, scheduling, and tracking of customer appointments. Working with the Field Line Managers to ensure any risk situations are resolved, ensuring customers appointments go ahead as planned, with the risk of no-shows kept to a minimum.
What we offer
Competitive Salary: Reflecting your skills and experience.
Generous & Flexible Leave Entitlement: 25 days of annual leave
Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total annual entitlement to the equivalent of up to 35 days.
Comprehensive Benefits: Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.
Exclusive Discounts: With high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products.
Career Development: Extensive opportunities for growth and advancement.
How you will do it
Manage all inbound and outbound telephone activity, providing cover for all areas within the UK.
Maximise engineer productivity through optimising the utilisation of available resource, ensuring diaries are fully booked and correct hours are assigned for all work
Maximise resource utilisation, direct and sub contractor labour where available, with a view to minimising downtime/lead times
Ordering the material in a timely manner for customers visits, liaising with third party providers to ensure lead times are understood and agreed with the customer
Support in-field activities which the Planner can impact, such as providing job details to engineers for work the next day, payment for up sales on the day, scheduling return visits as required.
What we look for
Required
Customer Service experience
Computer literate
Preferred
Scheduling / planning experience
Industry experience
#LI-MS2
#LI-Onsite
Dispatch Coordinator employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispatch Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Johnson Controls. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching common questions for Dispatch Coordinator roles. Think about how your past experiences align with the responsibilities listed in the job description and be ready to share specific examples.
✨Tip Number 3
Show off your organisational skills! During the interview, highlight any experience you have with scheduling or planning. Use real-life scenarios to demonstrate how you’ve maximised productivity in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at Johnson Controls.
We think you need these skills to ace Dispatch Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Dispatch Coordinator role. Highlight any relevant experience in scheduling, planning, or customer service. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how you can help us maximise engineer productivity. Keep it concise but impactful!
Showcase Your Skills: Don’t forget to showcase your computer literacy and any scheduling experience you have. We love candidates who can demonstrate their ability to manage resources effectively and keep things running smoothly.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at Johnson Controls
✨Know the Role Inside Out
Make sure you understand the key responsibilities of a Dispatch Coordinator. Familiarise yourself with planning, scheduling, and tracking customer appointments. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since customer service experience is crucial for this position, prepare examples from your past roles where you've excelled in this area. Think about times when you resolved issues or improved customer satisfaction, as these stories will resonate well with the interviewers.
✨Demonstrate Your Tech Savvy
Being computer literate is a must for this job. Brush up on any relevant software or tools used in scheduling and planning. If you have experience with specific systems, be ready to discuss how you've used them to optimise processes in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle real-life situations, like managing no-shows or optimising engineer productivity. Think through potential scenarios and how you would approach them, as this will showcase your problem-solving skills and ability to think on your feet.
