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- Tasks: Lead operational excellence for EMEA Systems, driving process improvements and strategic initiatives.
- Company: Join a dynamic company focused on innovation and operational efficiency.
- Benefits: Competitive salary, career development opportunities, and a collaborative work environment.
- Other info: Embrace a culture of continuous improvement and collaboration across diverse teams.
- Why this job: Make a significant impact on business growth and customer satisfaction in a leadership role.
- Qualifications: 10+ years in leadership, Six Sigma/Lean certified, strong project management skills.
The predicted salary is between 90000 - 120000 £ per year.
This role is to own and drive the operational excellence for EMEA Systems business to define, develop and deploy the standards and capabilities to support and enable business vision, growth strategy, and market needs.
Work and partner with the Region/Country/Domain Systems Leader to drive flawless end-to-end operations in Systems business by developing roadmap, providing support and managing process improvement and enhancement through strategic initiatives to deliver Revenue Growth, Margins Expansion, Cash Improvement, Service Linkage, risk management and project management capability.
Act as business champion, subject matter expert, and escalation point to provide support to Systems operations team to drive and maximize the adoption and effectiveness of standard processes and tools with change management.
How you will do it:
- Lead Systems Operations Excellence for the region to achieve operational and functional excellence with enhanced Business Productivity and Customer Experience and Satisfaction through standardization/simplification of tools, reports, processes, and operating procedures.
- Drive enhancement and continuous improvement of end-to-end process in Systems delivery operations in short, mid and long terms.
- Develop, manage coordination and implementation of designated performance improvement initiatives and process standardization programs, to drive profitability and operational excellence within the System (Installation) function.
- Track and drive key metrics and KPIs, identifying trends, risks, and improvement opportunities across the region and ensure appropriate improvement actions are in place.
- Develop and drive a continuous improvement culture within operational delivery teams, focus on installation to drive safety, quality, cost and delivery.
- Manage the Installation Excellence Risk and Escalation Process on major projects, to ensure all internal stakeholders are suitably engaged, risks are identified and appropriate mitigation actions are in place to reduce/offset risk.
- Work alongside other departments, including the operational businesses, Service department and Function, L&D, Commercial, Finance, Legal, Procurement, Pricing, etc. in the coordination, implementation, and delivery of strategic initiatives.
- Work in accordance with company procedures to effectively monitor and control risk within our contract agreements in line with corporate governance.
- Lead Lesson Learnt Process across EMEA, ensure lesson learnt reviews are completed where required and that historic project data analytic reviews are utilized to identify poor performance trends, develop improvements actions and ensure these are disseminated across the region; ensuring that best practice is exercised.
- Support tracking and management of the contingency values within the Backlog to ensure optimum utilization.
- Support and drive the development and usage of ‘self-serve data analytics’ and process automation.
- Implement and manage the Installation Excellence auditing process for compliance and quality including but not limited to: the Bid Review process, the Handover Process between the Sales and Execution departments, Backlog review process among others.
- Recognizes and identifies potential areas where existing procedures require change, or where new ones need to be developed, especially regarding business process and organization alignment.
- Own Systems operational and financial metrics.
What we look for:
- Minimum of 10 years’ experience in a leadership or operations management role ideally in construction.
- Six Sigma / Lean certified.
- Strong Project management skills.
- Change management experience in a dynamic environment.
- Able to work effectively in a matrix organization structure. Strong leadership and influencing skills.
- Experience of managing/working with a wide variety of stakeholders.
- Excellent communication and interpersonal skills, both internally and dealing with stakeholders.
- Performance driven with strong performance management to drive continuous improvement, taking the initiative and resolving problems.
- An ability to influence and gain credibility quickly across a diverse business.
- Ability to work across and progress multiple projects/initiatives simultaneously.
- Good analytical, process driven and problem solving skills, using data to find issues and solutions.
- Efficiency in managing priorities and adapting quickly to change.
- Exceptional oral and written communication skills.
- Demonstrated Customer Service mindset.
Additional:
- Build a Performance Culture
- Drive Operational Improvements
- Create Growth Platforms
Director, Systems Operational Excellence, EMEA employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Systems Operational Excellence, EMEA
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how you can drive operational excellence and align with their goals.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in project management and process improvement makes you the perfect fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team.
We think you need these skills to ace Director, Systems Operational Excellence, EMEA
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your experience aligns with the role. Use keywords from the job description to show that you understand what we’re looking for.
Showcase Your Achievements: Don’t just list your responsibilities; focus on what you’ve achieved in previous roles. Use metrics and examples to demonstrate how you’ve driven operational excellence and improved processes.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your writing is easy to read. This will help us see your communication skills right away.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Johnson Controls
✨Know Your Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to the Systems Operations Excellence role. Be ready to discuss how you've tracked and improved these metrics in your previous roles, as this will show your analytical skills and understanding of operational excellence.
✨Showcase Your Change Management Experience
Prepare examples of how you've successfully led change initiatives in dynamic environments. Highlight your Six Sigma or Lean certifications and how you've applied these methodologies to drive process improvements and enhance business productivity.
✨Engage with Stakeholders
Demonstrate your ability to work effectively with a variety of stakeholders. Prepare anecdotes that illustrate your strong communication and interpersonal skills, especially in managing relationships across different departments and levels within an organisation.
✨Emphasise Continuous Improvement
Be ready to discuss your approach to fostering a culture of continuous improvement. Share specific instances where you've implemented performance improvement initiatives and how you tracked their success, showcasing your commitment to operational excellence.