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- Tasks: Provide technical support for security systems and assist customers with troubleshooting.
- Company: Join Johnson Controls, a leader in smart and sustainable buildings.
- Benefits: Enjoy competitive salary, generous leave, and extensive career development opportunities.
- Other info: Casual dress code on Fridays and hassle-free onsite parking.
- Why this job: Make a real difference by helping customers stay safe and secure every day.
- Qualifications: Passion for problem-solving and excellent communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Johnson Controls is a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine building performance to better serve people, places, and the planet. We’re looking for a skilled Support Technician to join our ADT team. Each year, we help more than 300,000 customers stay safe and secure by keeping their alarm systems running smoothly. With us, you’ll benefit from ongoing training, strong job security, and clear opportunities for career growth across local, national, and global levels.
What we offer:
- Competitive Salary: Reflecting your skills and experience
- Bonus Plan: Performance-based bonuses to reward your impact
- Generous Leave: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits:
- Pension plan (up to 7% employer match)
- Life assurance
- Employee assistance program
- Referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
How will you do it:
In this phone-based, security system support role, you will provide technical support to field engineers and customers. This is a full-time, office-based position (M40) on a day shift (with variable start and finish times), including weekend work. You will:
- Diagnose and troubleshoot security alarm faults
- Use a broad range of monitoring and programming software
- Deliver excellent customer service to external residential and commercial customers
- Handle bespoke and high-security customer requirements with discretion
- Assist field engineers to ensure remote connectivity to alarm systems
What We’re Looking For:
We want passionate, detail-oriented problem solvers who thrive in a high-energy environment.
Essential Skills:
- An interest in problem-solving
- Excellent communication skills
- Ability to convey technical information to a non-technical audience
Preferred Skills:
- Experience in technical problem-solving
- Experience providing customer service over the phone
- Background in customer service
If you're ready to step into a role where you make a difference every day, apply now and become a valued part of our team!
Customer Technical Support employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Technical Support
✨Tip Number 1
Get to know the company! Research Johnson Controls and their mission. When you understand their values and goals, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your phone skills! Since this role is all about providing support over the phone, make sure you’re comfortable explaining technical issues clearly and concisely. Role-play with a friend if you can!
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've tackled challenges in the past. This will help demonstrate that you’re the passionate, detail-oriented person they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Johnson Controls.
We think you need these skills to ace Customer Technical Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant technical support or customer service experience you have, as this will show us you're a great fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about problem-solving and how your communication skills can help us deliver excellent customer service. Be genuine and let your personality shine through!
Showcase Your Technical Skills: If you've got experience with monitoring and programming software, make sure to mention it! We want to see how you can diagnose and troubleshoot security alarm faults effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Johnson Controls
✨Know Your Tech
Brush up on your technical knowledge related to security systems. Be prepared to discuss common issues and troubleshooting methods, as this role heavily relies on diagnosing faults. Showing that you understand the technology will impress the interviewers.
✨Customer Service Focus
Since this position involves a lot of customer interaction, think of examples where you've provided excellent customer service. Prepare to share how you handled difficult situations or resolved customer complaints effectively, as this will demonstrate your ability to thrive in a high-energy environment.
✨Practice Clear Communication
You’ll need to convey technical information to non-technical customers, so practice explaining complex concepts in simple terms. This will not only help you in the interview but also in the role itself, showing that you can bridge the gap between tech and customer understanding.
✨Show Your Passion
Let your enthusiasm for problem-solving shine through. Talk about why you enjoy helping others and how you approach challenges. A genuine passion for the role and the company’s mission can set you apart from other candidates.