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- Tasks: Provide technical support for security systems and assist customers with troubleshooting.
- Company: Join Johnson Controls, a leader in smart and sustainable buildings.
- Benefits: Competitive salary, performance bonuses, generous leave, and comprehensive benefits.
- Other info: Enjoy career growth opportunities and a casual dress code on Fridays.
- Why this job: Make a real difference by helping customers stay safe and secure every day.
- Qualifications: Passionate problem solvers with excellent communication skills preferred.
The predicted salary is between 30000 - 40000 £ per year.
Johnson Controls is a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine building performance to better serve people, places, and the planet. We’re looking for a skilled Support Technician to join our ADT team. Each year, we help more than 300,000 customers stay safe and secure by keeping their alarm systems running smoothly. With us, you’ll benefit from ongoing training, strong job security, and clear opportunities for career growth across local, national, and global levels.
What we offer
- Competitive Salary: Reflecting your skills and experience
- Bonus Plan: Performance-based bonuses to reward your impact
- Generous Leave: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits:
- Pension plan (up to 7% employer match)
- Life assurance
- Employee assistance program
- Referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
How will you do it
In this phone-based, security system support role, you will provide technical support to field engineers and customers. This is a full-time, office-based position (M40) on a day shift (with variable start and finish times), including weekend work. You will:
- Diagnose and troubleshoot security alarm faults
- Use a broad range of monitoring and programming software
- Deliver excellent customer service to external residential and commercial customers
- Handle bespoke and high-security customer requirements with discretion
- Assist field engineers to ensure remote connectivity to alarm systems
What We’re Looking For
We want passionate, detail-oriented problem solvers who thrive in a high-energy environment.
Essential Skills:
- An interest in problem-solving
- Excellent communication skills
- Ability to convey technical information to a non-technical audience
Preferred Skills:
- Experience in technical problem-solving
- Experience providing customer service over the phone
- Background in customer service
If you're ready to step into a role where you make a difference every day, apply now and become a valued part of our team!
Customer Support Technician employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Technician
✨Tip Number 1
Get to know the company! Research Johnson Controls and their mission. When you understand their values and goals, you can tailor your conversations to show how you fit right in with their vision.
✨Tip Number 2
Practice your technical skills! Brush up on troubleshooting techniques and customer service scenarios. Being able to demonstrate your problem-solving abilities during interviews will set you apart from the crowd.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals—who doesn’t love a good foot in the door?
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at Johnson Controls.
We think you need these skills to ace Customer Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any technical problem-solving experience and customer service roles you've had, as these are key for us at Johnson Controls.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about this role. Share specific examples of how you've solved problems or provided excellent customer service in the past—this will help you stand out!
Showcase Your Communication Skills: Since you'll be conveying technical information to non-technical customers, it's important to demonstrate your communication skills in your application. Keep your language clear and concise, and avoid jargon where possible.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to the right people quickly and helps us keep track of all applicants efficiently. Plus, it’s super easy!
How to prepare for a job interview at Johnson Controls
✨Know Your Tech
Brush up on your technical knowledge related to security systems and troubleshooting. Be prepared to discuss specific software or tools you’ve used in the past, as this will show your familiarity with the role.
✨Customer Service Focus
Since this role involves a lot of customer interaction, think of examples where you've provided excellent customer service. Highlight your communication skills and how you can explain complex technical issues in simple terms.
✨Problem-Solving Scenarios
Prepare for situational questions that test your problem-solving abilities. Think about past experiences where you successfully diagnosed and resolved issues, and be ready to walk the interviewer through your thought process.
✨Show Enthusiasm
Let your passion for technology and helping others shine through. Companies like Johnson Controls value candidates who are genuinely excited about making a difference, so don’t hold back on expressing your interest in the role and the company.