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- Tasks: Support customers by troubleshooting security alarm faults and delivering excellent service.
- Company: Join Johnson Controls, a leader in smart and sustainable buildings.
- Benefits: Competitive salary, performance bonuses, generous leave, and comprehensive benefits.
- Other info: Enjoy career growth opportunities and a casual dress code on Fridays.
- Why this job: Make a real difference while developing your skills in a supportive environment.
- Qualifications: Strong customer service skills and a passion for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
Shift Pattern: Night shift rotation 4‑on / 4‑off schedule
Hours: 19:00–07:00
6-8 weeks of fully paid daytime training (Mon–Fri) required prior to starting the night shift rotation.
Johnson Controls is a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine building performance to better serve people, places, and the planet.
We’re looking for motivated individuals to join our ADT Support team. You don’t need a technical background to apply — if you have strong customer service skills, enjoy problem‑solving, and are keen to learn, we’ll provide full training. Each year, we support more than 300,000 customers by keeping their alarm systems running smoothly, and you’ll play an important part in delivering that service.
With us, you’ll benefit from comprehensive training, long‑term job security, and clear opportunities for career growth across both ADT and Johnson Controls at local, national, and global levels.
What we offer:
- Competitive Salary: Reflecting your skills and experience
- Bonus Plan: Performance-based bonuses to reward your impact
- Generous Leave: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits:
- Pension plan (up to 7% employer match)
- Life assurance
- Employee assistance program
- Referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
How will you do it:
- Diagnose and troubleshoot security alarm faults
- Use a broad range of monitoring and programming software
- Deliver excellent customer service to external residential customers
- Handle bespoke and high-security customer requirements with discretion
- Assist field engineers to ensure remote connectivity to alarm systems
Essential Skills:
- An interest in problem-solving
- Customer service skills and experience
- Excellent communication skills
- Ability to convey technical information to a non-technical audience
Preferred Skills:
- Experience in technical problem-solving
If you're ready to step into a role where you make a difference every day, apply now and become a valued part of our team!
Customer Support Advisor Night Shift employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor Night Shift
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and any tips they might have for landing a role at Johnson Controls.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle tricky situations and be ready to share your problem-solving skills with us!
✨Tip Number 3
Show your enthusiasm! When you get the chance to chat with us, let your passion for customer service shine through. We love seeing candidates who are genuinely excited about helping others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Customer Support Advisor Night Shift
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Advisor role. Highlight your customer service skills and any relevant experience that shows you can handle problem-solving effectively.
Show Your Enthusiasm: Let your passion for helping others shine through in your application. We love candidates who are eager to learn and grow, so don’t hesitate to express your excitement about joining our team!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. Remember, we want to see how well you can communicate, especially since you'll be conveying information to customers.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to us, and we can review it promptly!
How to prepare for a job interview at Johnson Controls
✨Know the Company
Before your interview, take some time to research Johnson Controls and their mission. Understanding their focus on smart, healthy, and sustainable buildings will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about customer support, be ready to share specific examples from your past experiences where you provided excellent service. Think about times when you solved a problem for a customer or went above and beyond to meet their needs.
✨Prepare for Technical Questions
Even if you don’t have a technical background, it’s good to brush up on basic troubleshooting concepts. Familiarise yourself with common security alarm issues and how they might be resolved. This will demonstrate your willingness to learn and adapt.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, career development opportunities, or what a typical day looks like for a Customer Support Advisor. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.